Response Point Administrator | Aastra Telecom 6753i R guide

Response Point Administrator

Response Point Administrator

The Microsoft Response Point Administrator software connects the components of your AastraLink RP Solution, and allows you to configure phones and users individually. Administrator should be installed on one computer connected to your LAN, for use by the system administrator.

Installing Administrator

The Microsoft Response Point Administrator software will auto-detect the system components you have already powered up and connected to the LAN.

To install the Administrator software and other Microsoft Response Point components on the system administrator’s computer, do the following.

Note: Administrator should only be installed on one computer connected to the same

LAN as all phones, base units and gateways.

1.Insert the AastraLink RP system CD that was supplied with the AastraLink RP 500 base unit into the CD drive of your computer.

Note: If the Autoinstall window does not open, use Windows Explorer to view the CD directory. Double-click Install.exe to start the installation process.

2.Click Install AastraLink RP software.

3.As the system administrator, you should install all of the Response Point software components on your computer. Check the Install Microsoft Response Point Administrator box and ensure all boxes are checked.

4.Click Next. Follow the prompts to install all of the Microsoft Response Point components.

Note: You must review and accept the license agreements in order to install the software.

14	AastraLink RP System Administrator Guide

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Aastra Telecom 6753i R manual Response Point Administrator, Installing Administrator

Contents

AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This Guide Introduction Voice Recognition Summary of System FeaturesSystem Overview Microsoft Response Point Assistant Microsoft Response Point AdministratorAuto-Discovery System Deployment Requirements Gateway System InstallationBase Unit RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing Administrator Starting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting Assistant Response Point Assistant Using Administrator Adding Users Using Computer-Generated Speech Recording User Names Recording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialog Removing Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIP Who will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RP Removing a Phone Using Administrator Voice Services Adding Gateways Analog Phone Services Voice Services Adding VoIP Phone Services Editing Voice Services Removing Voice Services Voice Services Advanced Administrator Options Setting the Date and Time Configuring the Email Server Internet connection with an Internet service provider Setting Parked Call Music Tasks pane, under Properties, click Configure E-Mail Server Using the default built-in Parked Call Music audio file Using an external music source for Parked Call Music Setting Voicemail Options Using the Automated Receptionist Choosing the Automated Receptionist Greeting and Prompt Using Advanced Automated Receptionist FeaturesConfiguring the Automated Receptionist Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist Plan Using an Operator Tasks pane, click Choose How to Answer Calls Setting up a Job-Role User Simultaneous Ringing/Ringing Groups Assigning Incoming Calls to the Job-Role User Call HistoryAssigning a Job-Role User to a Phone Base Unit Storage Limits Voicemail StorageSaving Call History list Base Unit Storage FAQs Viewing Storage Space Backing up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Using the Phone Interface Setting Options via the Aastra Web UIUsing Administrator Finding Your Phone’s IP Address Using the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrade Process Upgrading the AastraLink RP SolutionBase Unit and Software Upgrades Version Control Phone and Gateway Upgrades Upgrade All Device Firmware Using Administrator Upgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Resetting with the Aastra WebUI Resetting Your AastraLink RP SolutionFactory Defaulting Aastra RP Phones John Burns 103 Sat Jun 8 255p Microsoft Utilities Resetting with the Phone UIResetting the AastraLink RP 500 Base Unit Password Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base Unit Troubleshooting Solutions General Troubleshooting Auto-Discovery Troubleshooting What should I do if I see this message in the event log? Why isnt the AastraLink RP 500 Base Unit responding? Page After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsPage Index AastraLink RP System Administrator Guide Index Index