Event Logs on the Base Unit | Aastra Telecom 6753i R guide

Advanced Administrator Options

Note: Usually, you'll want to restore the latest backup copy.

5.Specify what happens to voicemail when the backup is restored.

•Keep the current voicemail and do not restore voicemail from the backup

•Combine the current voicemail with the voicemail restored from the backup

•Replace the current voicemail with the voicemail restored from the backup

•Delete the current voicemail and do not restore voicemail from the backup

Note: The fastest backup results from deleting all voicemail, but important messages may ba lost.

Event Logs on the Base Unit

The event log details errors, warnings, and information about activity on the base unit. For example, you can see when an internal error occurred or when a restore or upgrade action was completed. You can also see when an employee attempted to log on with an incorrect password and other such events.

Some events are monitored in other parts of the program, as well as in the event log. For example, space allocated to voicemail is reported under Storage Space Use on the Base Unit page.

To view the event log using Administrator, do the following.

1.Click the Base Unit button.

2.In the Tasks pane, under Status, click View Event Log.

3.Review the event summary and list of events.

4.Filter the events, as needed, using options in the Show list.

5.Click Base Unit Performance for more information about the base unit.

Note: To see more details about an event, double-click the row in which it appears.

54	AastraLink RP System Administrator Guide

Image 54

Aastra Telecom 6753i R manual Event Logs on the Base Unit

Contents

AastraLink RP Solution Page Software License Agreement Software License AgreementPage Table of Contents Upgrading the AastraLink RP Solution Introduction About This Guide Introduction Summary of System Features System OverviewVoice Recognition Microsoft Response Point Assistant Microsoft Response Point AdministratorAuto-Discovery System Deployment Requirements System Installation Base UnitGateway RP Phones Aastra 6757i CT RP Phone Response Point Administrator Installing Administrator Starting Administrator Connect to Base Unit dialog opens Response Point Assistant Starting Assistant Response Point Assistant Using Administrator Adding Users Using Computer-Generated Speech Recording User Names Recording Audio from a Phone Using a Prerecorded Sound File Editing Users Click OK to return to the Specify Spoken Name dialog Removing Users Adding Phones Administrator-Select dialog opens Adding Multiple Line Phones SIP Who will receive calls on this phone page opens Activating phone lines on the Web UI For Model 6757i CT RP Editing a Phone For Model 6753i RP Removing a Phone Using Administrator Voice Services Adding Gateways Analog Phone Services Voice Services Adding VoIP Phone Services Editing Voice Services Removing Voice Services Voice Services Advanced Administrator Options Setting the Date and Time Configuring the Email Server Internet connection with an Internet service provider Setting Parked Call Music Tasks pane, under Properties, click Configure E-Mail Server Using the default built-in Parked Call Music audio file Using an external music source for Parked Call Music Setting Voicemail Options Using the Automated Receptionist Using Advanced Automated Receptionist Features Configuring the Automated ReceptionistChoosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist Plan Using an Operator Tasks pane, click Choose How to Answer Calls Setting up a Job-Role User Simultaneous Ringing/Ringing Groups Call History Assigning a Job-Role User to a PhoneAssigning Incoming Calls to the Job-Role User Voicemail Storage Saving Call History listBase Unit Storage Limits Base Unit Storage FAQs Viewing Storage Space Backing up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Using the Phone Interface Setting Options via the Aastra Web UIUsing Administrator Finding Your Phone’s IP Address Using the Aastra Web UI At the prompt, enter your username and password and click OK Headings Descriptions Advanced Upgrade Process Upgrading the AastraLink RP SolutionBase Unit and Software Upgrades Version Control Phone and Gateway Upgrades Upgrade All Device Firmware Using Administrator Upgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Click Download Firmware Resetting Your AastraLink RP Solution Factory Defaulting Aastra RP PhonesResetting with the Aastra WebUI John Burns 103 Sat Jun 8 255p Resetting with the Phone UI Resetting the AastraLink RP 500 Base Unit PasswordMicrosoft Utilities Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base Unit Troubleshooting Solutions General Troubleshooting Auto-Discovery Troubleshooting What should I do if I see this message in the event log? Why isnt the AastraLink RP 500 Base Unit responding? Page After Warranty Service Limited WarrantyWarranty Repair Services ExclusionsPage Index AastraLink RP System Administrator Guide Index Index