Advanced Administrator Options
To configure the Bypass Receptionist feature using Administrator, do the following.
1.Click the Call Routing button.
2.In the Tasks pane, click Configure Bypass Receptionist.
3.Select the Allow calls to bypass the receptionist based on the caller ID phone number check box.
4.Note any conflicts, and notify employees that they need to resolve who gets a direct call. Only one person can receive calls from a number configured with the Bypass Receptionist. (Likewise, you might see conflicts because an outside number has been designated for External Access.)
5.Click OK to complete the configuration.
Using a Receptionist or Operator
If you have a
Even when using the Automated Receptionist plan, it is important to choose an operator. The operator is the person calls will be forwarded to when callers want to speak to a person, or when Response Point has trouble understanding a request.
Using the Receptionist Plan
The Receptionist Plan is useful for your office if you want a person to answer calls and transfer them accordingly.
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