Aastra Telecom 6753i R Phone and Gateway Upgrades

AastraLink RP System Adminis trator Guide 61

Upgrading the AastraLink RP Solution

If the version of the base unit is a later version than Adm inistrator, you'll see a

message telling you whether an upgrade is mandato ry or opti onal

Phone and Gateway Upgrades

Response Point venders will periodically release firmware packages to upgrade both

IP phones and gateways on your AastraLink Response point Solution. Upgrade

software packages may include new versions of firmware for one or more devices.

You can elect to upgrade all devices, or only some devi ces on your network.

Upgrade All Device Firmware Using Administrator

To upgrade all devices (recommended) do the following.

Note: Upgrading will disru pt phone service, so don’t begin an upgrade during

business hours.

1. From within the Administrator soft ware, click the Phone System button.

2. Click Upgrade Device Firmware under the heading Other.

3. Click Browse to find the upgrade package on your computer.

A table displays detailed information about the upgrade package you selected including the

new version number, the release date of the package, and the number of your devices that

apply to this upgrade package.

4. Click Upgrade all devices to which this package applies, and click Next.

5. On the Confirmation and warnings page, review the devices in the Devices to be

upgraded list, and read the caution ary information regarding the upgrade process.

6. Click Upgrade to start the process.

Do not disturb the devices during the upgrade. Each device may take several minutes for

Response Point to upgrade.

7. The Upgrading device firmware page shows you the status of every

device—whether the upgrade started, succeeded, failed, or is still in progress.

When the process finishes, if you only want to see devices that failed, select the

Show only fail ed upgrades in the list check box.

Contents

Main AastraLink RP Solution Administrator Guide 41-001256-00 Rev 03 Line 3 Line 2 Page Software License Agreement Page Table of Content s Table of Contents Introduction About This Guide Page Summary of System Features Auto-Discovery Microsoft Response Point Administrator Microsoft Response Point Assistant System Deployment Requirements Base Unit Gateway RP Phones Page Installing Administrator Starting Administrator Page Response Point Assistant Starting Assistant Page Adding Users Recording User Names Using Computer-Generated Spe ech Recording Audio from a Phone Using a Prerecorded Sound File Editing Users Removing Users Adding Phones Page Adding Multiple Line Phones Network SIP DSP Done 1 Page Activating phone lines on the Web UI For Model 6757i CT RP For Model 6753i RP Editing a Phone Removing a Phone Page Adding Gateways (Analog Phone Services) Page Adding VoIP Phone Services Editing Voice Services Removing Voice Services Page Setting the Date and Time Configuring the Email Server Setting Parked Call Music Using the default built-in Parked Call Music audio file Using an external music source for Parked Call Music Setting Voicemail Options Using the Automated Receptionist Using Advanced Automated Receptionist Features Configuring the Automated Receptionist Choosing the Automated Receptionist Greeting and Prompt Configuring Bypass Receptionist Using a Receptionist or Operator Using the Receptionist Plan Using an Operator Simultaneous Ringing/Ringing Groups Setting up a Job-Role User Assigning a Job-Role User to a Phone Assigning Incoming Calls to the Job-Role User Call History Saving Call History list Voicemail Storage Base Unit Storage Limits Vie wing Storage Space Base Unit Storage FAQs What information is stored in the base unit, and for how long? Backing up and Restoring Base Unit Configuration Restoring a Backup Event Logs on the Base Unit Finding Your Phones IP Address Using the Aastra Web UI Page 58 AastraLink RP System Administrator Guide The Network Status window opens for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. Headings Descriptions AastraLink RP System Adminis trator Guide 59 Headings Descriptions Base Unit and Software Upgrades Version Control Upgrade Process Phone and Gateway Upgrades Upgrade All Device Firmware Using Administrator Upgrade Selected Device Firmware Using Administrator Manual Phone Upgrades Page Factory Defaulting Aastra RP Phones Resetting with the Aastra WebUI John Burns 103 Sat Jun 8 2:55p Resetting with the Phone UI Microsoft Utilities Resetting the AastraLink RP 500 Base Unit Password Extracting Diagnostic Information from the Base Unit Erasing All Private Information on the Base Unit General Troubleshooting Auto-Discovery Troubleshooting Page Page Limited Warranty Limited Warranty Exclusions Warranty Repair Services After Warranty Service Page A B C D E F M O P R S