Setting Voicemail Options
You can specify a number of settings to control how employees initially receive voicemail messages, including whether they'll listen to messages on their phones or receive them as attachments to email (or both), as well as how callers will be greeted.
To change voicemail settings using Administrator, do the following.
1.Click the Phone System button.
2.In the Tasks pane, under Users, click Add User or Edit User, as appropriate.
3.Click the Voicemail tab and select the options that you want to change.
4.Click OK in the User Properties dialog box.
Note: Voicemail settings can also be changed by users through the Assistant software.
Using the Automated Receptionist
Incoming calls may be routed directly to one or more phones, or answered by the Automated Receptionist.
The Automated Receptionist Plan is useful if you want an automated voice, called the Automated Receptionist, to answer calls and transfer them accordingly. Occasionally, a caller may want to speak to a person instead of the automated voice, or the Automated Receptionist may not be able to recognize what a caller is saying. It is good idea to specify a user as the operator charged with handling these situations.
To specify an Automated Receptionist Plan using Administrator, do the following.
1.Click the Call Routing button.
2.In the Tasks pane, click Choose How to Answer Calls.
3.Click the Automated Receptionist Plan.
Advanced Administrator Options
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