To select the welcome greeting and opening prompt using Administrator, do the following.
1.Click the Call Routing button.
2.In the Tasks pane, click Configure Automated Receptionist Properties.
3.Select the Welcome greeting check box.
4.Click Configure, and decide whether you want to use the default greeting, record a custom greeting, or upload a sound file with the greeting that you want.
5.When you're finished specifying the greeting, click OK.
6.Click Configure to record the Please say the name of the person or group prompt, which is required so that Response Point can detect the answers from callers. This opening prompt is played immediately after the welcome greeting.
7.When you're finished specifying the prompt, click OK.
8.When you're satisfied with both the welcome greeting and opening prompt, click OK in the Configure Automated Receptionist Properties dialog box.
Configuring Bypass Receptionist
Using Bypass Receptionist allows callers to reach an extension number directly when they phone in. Employees can configure phone numbers to bypass the receptionist using the Assistant program. Otherwise, all other calls are handled by the specified call routing plan.
The table of phone numbers and users is sorted first by conflicts. For example, if two employees have used Bypass Receptionist for the same incoming phone number, these conflicts are grouped together at the top of the table. You need to inform users of conflicts and resolve them, since only one phone user can use the bypass receptionist for a given number.
Advanced Administrator Options
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