Samsung DVD-V77MS Problems and Solutions VCR, Troubleshooting Guide DVD, Problem Action

00115A DVD-V77MS-GB4 10/25/02 10:50 AM Page 76

Problems and Solutions (VCR)

GB

Before contacting the Samsung after-sales service, perform the following simple checks.

Problem	Explanation/Solution
No power	◆ Check that the power plug is connected to a wall outlet.
	◆ Have you pressed the STANDBY/ON button?
You cannot insert a video cassette	◆ A video cassette can only be inserted with the window
	side up and the safety tab facing you.
The television programme was not recorded	◆ Check the DVD-VCR aerial connections.
	◆ Is the DVD-VCR tuner properly set?
	◆ Check if the safety tab is intact on the cassette.
Timer recording was unsuccessful	◆ Was the STANDBY/ON button pressed to activate the timer?
	◆ Re-check the recording start/stop time settings.
	◆ If there was a power failure or interruption during timer
	recording, the recording will have been cancelled.
No playback picture or the picture	◆ Check to see if you are using a prerecorded tape.
is distorted
You cannot see normal broadcasts	◆ Check the TUNER/EXTERNAL setting. It should be on
	TUNER.
	◆ Check the TV/VCR aerial connections.
Noise bars or streaks on playback	◆ Press the PROG/TRK (" or ❷) buttons to minimize this
	effect.
When the ❿II button is pressed	◆ A still picture may have “noise bars”, depending on the
during playback, the still picture	condition of the tape. Press the PROG/TRK (" or ❷) buttons
has severe “noise bars” streaks	during SLOW motion to minimize this effect.
Video Head Cleaning	◆ If poor pictures appear on a variety of cassettes, the video
	heads may need cleaning. This is not a common problem
	and unless it appears, the heads should not be cleaned.
	When cleaning the video heads, read all instructions
	provided with the head cleaning cassette. Incorrect head
	cleaning can permanently damage the video heads.

Troubleshooting Guide (DVD)

GB

Before requesting service (troubleshooting)

	Problem		Action	Page
		◆	Ensure that the disc is installed with the label side facing up.
Disc does not play.		◆	Check the region number of the DVD.	P6
		◆	This player cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD, a
			VIDEO-CD or a CD.
		◆	5.1 channel sound is reproduced only when the following conditions
			are met. :
5.1 channel sound is not			1) The DVD-VCR player is connected with the proper amplifier	P51
			2) The disc is recorded with 5.1 channel sound.
being reproduced.
			3) The “Digital out” is selected “Bitstream”.
		◆	Check whether the disc being played has the “Dolby 5.1 ch” mark on
			the outside.
		◆	Check if your audio system is connected and working properly.
The	icon appears on	◆	The features or action cannot be completed at this time because:
			1. The DVD’s software restricts it.
screen.
			2. The DVD’s software doesn’t support the feature (e.g., angles).
			3. The feature is not available at the moment.
			4. You’ve requested a title or chapter number or search time that is
			out of range.
Playback mode differs from		◆	Some of the functions selected in the DVD SETUP may not work	P48-51
the Setup Menu selection.			properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be		◆	The Screen Ratio is fixed on your DVDs.	P51
changed.
No audio.		◆	Make sure you have selected the correct Digital Output in the Audio	P51
			Options Menu.

If when tuning in your TV to the DVD-VCR your TV does not find the screen or the screen when found suffers from interference, it may be due to the DVD-VCR output channel clashing with the normal TV transmissions in your area. To prevent this you will need to change the DVD-VCR output channel in the following way

1.Remove the aerial input plug from the socket marked (aerial symbol) on the rear of the DVD-VCR.

2.Carry out the instructions “Tuning Your Television for the DVD- VCR” (see page 14).

3.Carry out the instructions “Setting the DVD-VCR output Channel” (see page 23), move the channel number several channels down from the original setting. (example: from 38 to 40).

4.Replace the aerial plug into the socket marked (aerial symbol) on the rear of the DVD-VCR.

5.Re-tune your TV to the DVD-VCR again by following instructions “Tuning Your Television for the DVD-VCR” (page 14).

6.If the problem still exists repeat steps 1 to 5 moving several more channels away from the original setting.

◆	Press power on from a cold start with no disc in the unit. Press the
	❿❿ and ➛➛ buttons simultaneously on the front panel for five
	seconds. The Select Menu Language display will appear. Select the
Forgot password	desired language button. Press the SETUP button on the remote	P50
	control to select the Parental Mode. Use the ",❷!buttons to select

Parental option, press the ENTER button, the Parental Mode is now unlocked as indicated on the display. Press ➛,❿ button and the Create Password display will appear. You can now set your rating level and change your password to a new number.

If you experience other ◆ Go to the contents and find the section of the instruction book that

problems.contains the explanations regarding the current problem, and follow the procedure once again.

◆If the problem still cannot be solved, please contact your nearest authorized service center.

If you are unable to solve the problem after reading the above instructions, note:

◆The model and serial number on the rear of your DVD-VCR

◆The warranty information

◆A clear description of the problem

Then contact your nearest SAMSUNG after-sales service.

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