Chapter 6. Troubleshooting
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The IR sensor is not functioning. | Make sure the sensor light turns on when a button is pressed on the remote control. |
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| If the sensor light does not turn on, turn the power switch off and then on again on the back of the product. |
| (The power LED lights up red when the screen is switched off.) |
| If the sensor light still does not turn on after the power switch is turned off and then on again, an internal jack may |
| be disconnected. |
| Contact your nearest service centre to have the product serviced. |
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| If the sensor light that is on does not flash red when a button is pressed on the remote control, the IR sensor may be |
| defective. |
| Contact your nearest service centre to have the product serviced. |
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| This function is available only when a source device, such as a DVD player and STB, is connected to the product via |
| an HDMI (RGB signal) cable. |
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The proximity sensor is not functioning. | Make sure you are in the proper detection range. |
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| Make sure the proximity sensor is on. |
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| Change the detection range. |
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| Move any obstacles in front of the sensor. |
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| Disconnect and then reconnect the proximity sensor. |
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| Wipe the sensor with a soft, clean cloth. |
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| Make sure you have removed the sensor protection vinyl. |
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The proximity sensor only detects at a short range. | Change the detection range. |
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| Make sure you have removed the sensor protection vinyl. |
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| Wipe the sensor with a soft, clean cloth. |
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In power saving mode, when the input source is | Go to System → General and set Max. Power Saving to Off. Alternatively, configure the PC display output settings |
DisplayPort, PC display settings cannot be saved. | again. Ensure the set is turned on. |
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When booting the PC with the input source set to | Boot the PC when the set is turned on or when the input source is not DisplayPort. |
DisplayPort, the BIOS and booting screens do not appear. |
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