Operating system problems, Common Windows problems | Samsung M282x

Operating system problems

1

Common Windows problems

	Condition	Suggested solutions

	“File in Use” message appears	Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
	during installation.

	“General Protection Fault”,	Close all other applications, reboot Windows and try printing again.
	“Exception OE”, “Spool 32”, or
	“Illegal Operation” messages
	appear.

	“Fail To Print”, “A printer	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
	timeout error occurred”	mode or after printing has completed, check the connection and/or whether an error has occurred.
	message appear.

	Samsung Printer Experience is	Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it.
	not shown when you click more
	settings.

	Machine information is not	Check the Printer properties. Click the Ports tab.
	displayed when you click the	(Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties)
	device in the Devices and
	device in the Devices and	If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
	Printers.
	Printers.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

5. Troubleshooting 213

Image 213

Samsung M282x, M262x, M283x series manual Operating system problems, Common Windows problems

Contents

User’s Guide Basic Introduction Environmentally friendly Key benefits Wide range of functionality and application support Included, Blank Not available Features by models Features M262x series M282x series SyncThru Admin Web ServiceWireless LANa Eco printing Wi-Fi Protected Setup Machine does not print Useful to know About this user’s guide Procedures in this user’s guide are mainly based on WindowsGeneral icons Conventions Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Components Machine overview Manual feeder NFC Near Field Communication tag c Front view Rear view Control panel overview Cancels the current job CancelPrints configuration reports/network Configuration reportsd Press and hold this Turning on the machine Windows Installing the driver locally From the Windows 8 Start Screen Click Programs and Features Reinstalling the driver Basic Setup To print a demo Printing a demo To change the size, you need to adjust the paper guides Media and trayTray overview Paper type available for duplex printing Power voltage Available paper Loading paper in the tray Loading in manual feeder Tips on using the manual feeder Media and tray Printing on special media Manager select Switch to advanced mode Device SettingsSupported, Blank Not supported Printing the special media Face up Unacceptable Envelope Transparency LabelsAbout 170C 338F Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Basic printing PrintingAre selected within the Print window Canceling a print job Click Properties or Preferences Opening printing preferences Using a favorite setting Using helpEco printing Setting Eco mode on the driver Setting Eco mode on the control panel Maintenance Ordering consumables and option Type Model Average yield a Part name Available consumablesToner cartridge Imaging unit Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life M2620/M2820/M2830 series Redistributing toner M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the toner cartridge M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the imaging unit Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams TrayClick this link to open an animation about clearing a jam Manual feeder Inside the machine M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Exit area Duplex area Clearing paper jams Color of the LED indicates the machines current status Understanding the LED Status LED Replacing the toner cartridge on Toner LED/ WPS LED/ Power LED/ Eco LED Appendix General specifications Specifications Power consumption d Ready mode Items Description Average operating modePower save mode Power off mode e Legal Print media specificationsUS Folio Plain paper Oficio Envelope Envelope DL Monarch Envelope NoEnvelope C5 Envelope C6 Postcard Bond paper Refer to the Plain Card stockMinimum size custom Maximum size custom System requirements Microsoft Windows Operating system Requirements Recommended MacMac OS X Mac OS X 10.7 Unix LinuxItems Requirements Operating system Network environment Laser safety statement Ozone safetyRegulatory information Recycling Power saver China only Applicable in countries with separate collection systems United States of America onlyState of California Proposition 65 Warning USA Only FCC information to the user Canadian radio interference regulationsRadio frequency emissions Federal communications commission FCC FCC statement for wireless LAN useUnited States of America Russia/Kazakhstan/Belaru only 1518 Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow Earth EC Certification EU countriesEEA/EFTA countries No limitations at this time Regulatory compliance statements Wireless guidance Israel only China only REV Copyright Advanced Advanced Paper feeding problems 199 Software Installation After the installation is finished, click Close Installation for MacClick Continue List Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Proceed with uninstallation Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Printing a network configuration report Wired network setup IPv4 configuration using SetIP Windows Setting IP addressNetwork manager before proceeding IP configuration window IPv4 configuration using SetIP MacConnection Type and click Set IP Address button Click IPv4 configuration using SetIP Linux IPv6 configurationPreferences or Administrator ID admin Password sec00000 From the SyncThru Web ServiceSettings Press the Enter key or click Go Installing driver over the network Silent installation Mode For the Start Screen from WindowsAddress on Command- line Definition Description Printers and Faxes folder Connection Type and click Continue Mac Linux Command in Terminal program Installing the Unix printer driver package Go to the unpacked directory Run the install scriptUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Wireless network name and network password Wireless network setupUnderstanding your network type Getting started With Access Point Introducing wireless set up methodsFrom the machine’s control Panel See Setting up Wi-Fi Direct on Using the WPS button Choosing your typeItems to prepare Machines with a display screen Connecting in PBC mode Machines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Re-connect to the wireless network Setup using Windows Access point via USB cable Screen. Then, click Next Click Next Operation Mode Select Infrastructure Cable between the computer and machine. Click Next Select the components to be installed Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc Settings and click NextFor the Dhcp method For the Static method Wireless Network Setting Complete window appears. Click Next Setup using Mac If the screen does not appear, go to step Type and click Continue Next Wireless Network Setting Complete window appears. Click Next Access point without a USB cable recommended If the screen does not appear, go to step Creating the ad hoc network in Mac Machine has searched appears. Click Advanced Setting Type and click ContinueWEP Key Index Using a network cable Machine when configuring the wireless networkQuit Configuring the machine’s wireless network IP setting using SetIP Program WindowsPrinting a network configuration report Using SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Click Wireless CustomYou can also turn the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingWi-Fi Direct On/Off Select On to enable Select Network Wireless Wi-Fi Direct from the control panel Setting up the mobile deviceEnable Wi-Fi Direct Enable or disable Wi-Fi Direct and set other options Problems during setup or driver installation TroubleshootingHow to compare Click Configure Port.. button Other problems Wireless network setup Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OSDownloading Samsung Mobile Print Android OS 2.3 or higher IOS 4.0 or higher Requirements Using the NFC feature Printer starts printing You can enable the IPP protocol or mDNS protocol Setting up AirPrintAirPrint For security reasons Printing via AirPrint Registering from the Chrome Browser Google Cloud PrintRegistering your Google account to the printer Select Google Cloud Print Click Finish printer registration Confirmation pop-up window appearsClick Manage your printers Google Cloud Print-ready devices will appear in the list Printing from the Chrome browser Printing from an application on mobile devicePrinting with Google Cloud Print Tap Click here to Print Special Features Altitude adjustment Changing the default print settings Change the settings on each tab Click OKPreferences Setting your machine as a default machine Printing to a file PRN Using advanced print features Multiple Pages per Side Understanding special printer features Poster Printing Booklet Printinga Description Double-sided Printing Paper Options Creating a watermark WatermarkEditing a watermark Deleting a watermark Overlay a OverlayCreating a new Overlay List box Using a page overlay Later What is Direct Printing Utility? Using Direct Printing UtilityFrom the Start menu, select Programs or All Programs Find Samsung Printers Direct Printing Utility Select the machine to use Customize the machine settings Using the right-click menu Mac printing Changing printer settingsPrinting a document Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applicationsPrinting files Configuring Printer Properties Unix printing Changing the machine settingsGeneral tab Proceeding the print job Image tab Printer-Specific Settings tabText tab Margins tab Useful Management Tools Find Samsung Printers Accessing management tools Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service Maintenance tab Settings tabSyncThru Web Service overview Information tab Setting the system administrator’s information Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program For Mac Troubleshooting Guide when an error occurs Troubleshooting button This button opens Device Settings Alert Settings Windows onlyAdvanced settings user interface overview Machine status Samsung Printer Status overviewPreferences, click the Basic tab Printer Status button These icons appear on the Windows task bar Order Supplies Using Samsung Printer StatusUser’s Guide Close Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Basic printing Deleting a printerPrinting from Windows Select Remove Printer Opening more settings Cancelling a print jobClick More settings Click the Print button to start the print job Paper settings Eco settingsLayout settings Basic Job Accounting Using the sharing featureConfidential Printing From the Charms, select Share Samsung Printer Experience Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Paper source Machine selects printPrint job is extremely Slow Half the page is blank Garbled, or incomplete Text is wrongPages print, but they are Blank Printing problems Printing quality problems White Spots Condition Suggested Solutions Dropouts Condition Suggested Solutions Black background Toner smearVertical repetitive defects Condition Suggested Solutions Background scatter Characters or picturesMisformed characters Condition Suggested Solutions Skew Curl or waveWrinkles or creases Loose toner Curl Horizontal stripes Condition Suggested Solutions An unknown image SheetsLight print or contamination Occurs Common Windows problems Operating system problems Condition Suggested solutions Common Mac problems Common Linux problems Country/Region Customer Care Center Website Contact Samsung worldwide Germany Cote D’ Ivoire Guatemala Mozambique Mobile Phones Ukraine 802.11 Access pointAppleTalk 802.11b/g/n Coverage DefaultCollation Control Panel Duplex Dot Matrix PrinterDuty Cycle Emulation EtherTalkEthernet Fuser Unit Grayscale GatewayHalftone Mass storage device IPM ITU-T No chart Modem MAC address Originals NetWare PostScript ResolutionPrinter Driver Print Media Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Printer preferences Unix