Troubleshooting | Samsung M283x series, M282x, M262x guide

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		60
•	Clearing paper jams	61
•	Understanding the LED	69

This chapter gives helpful information for what to do if you encounter an error.

If your machine has a display screen, check the message on the display screen first to solve the error. If you cannot find a solution to your problem in this chapter, refer to the Advanced Guide (see "Troubleshooting" on page 198).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Samsung M283x series, M282x, M262x manual Troubleshooting

Contents

User’s Guide Basic Introduction Environmentally friendly Key benefits Wide range of functionality and application support Included, Blank Not available Features by models Eco printing Wi-Fi Protected Setup SyncThru Admin Web ServiceFeatures M262x series M282x series Wireless LANa Machine does not print Useful to know Conventions Procedures in this user’s guide are mainly based on WindowsAbout this user’s guide General icons Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Components Machine overview Manual feeder NFC Near Field Communication tag c Front view Rear view Control panel overview Configuration reportsd Press and hold this CancelCancels the current job Prints configuration reports/network Turning on the machine Windows Installing the driver locally From the Windows 8 Start Screen Click Programs and Features Reinstalling the driver Basic Setup To print a demo Printing a demo Tray overview To change the size, you need to adjust the paper guidesMedia and tray Paper type available for duplex printing Power voltage Available paper Loading paper in the tray Loading in manual feeder Tips on using the manual feeder Media and tray Printing the special media Face up Manager select Switch to advanced mode Device SettingsPrinting on special media Supported, Blank Not supported Unacceptable Envelope About 170C 338F TransparencyLabels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Are selected within the Print window Basic printingPrinting Canceling a print job Click Properties or Preferences Opening printing preferences Eco printing Using a favorite settingUsing help Setting Eco mode on the driver Setting Eco mode on the control panel Maintenance Ordering consumables and option Imaging unit Available consumablesType Model Average yield a Part name Toner cartridge Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life M2620/M2820/M2830 series Redistributing toner M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the toner cartridge M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the imaging unit Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Click this link to open an animation about clearing a jam Clearing paper jamsTray Manual feeder Inside the machine M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Exit area Duplex area Clearing paper jams Color of the LED indicates the machines current status Understanding the LED Status LED Replacing the toner cartridge on Toner LED/ WPS LED/ Power LED/ Eco LED Appendix General specifications Specifications Power off mode e Items Description Average operating modePower consumption d Ready mode Power save mode Plain paper Oficio Print media specificationsLegal US Folio Envelope C6 Monarch Envelope NoEnvelope Envelope DL Envelope C5 Maximum size custom Card stockPostcard Bond paper Refer to the Plain Minimum size custom System requirements Microsoft Windows Mac OS X 10.7 MacOperating system Requirements Recommended Mac OS X Operating system LinuxUnix Items Requirements Network environment Regulatory information Laser safety statementOzone safety Recycling Power saver China only State of California Proposition 65 Warning USA Only Applicable in countries with separate collection systemsUnited States of America only Radio frequency emissions FCC information to the userCanadian radio interference regulations Russia/Kazakhstan/Belaru only FCC statement for wireless LAN useFederal communications commission FCC United States of America 1518 Green and Yellow Earth Important warningApprovals and Certifications Declaration of conformity European countries EEA/EFTA countries No limitations at this time EC CertificationEU countries Regulatory compliance statements Wireless guidance Israel only China only REV Copyright Advanced Advanced Paper feeding problems 199 Software Installation List Installation for MacAfter the installation is finished, click Close Click Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Proceed with uninstallation Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web ServiceSyncThru Web Admin Service Printing a network configuration report Wired network setup Network manager before proceeding IPv4 configuration using SetIP WindowsSetting IP address Click IPv4 configuration using SetIP MacIP configuration window Connection Type and click Set IP Address button Preferences or Administrator IPv4 configuration using SetIP LinuxIPv6 configuration Press the Enter key or click Go From the SyncThru Web ServiceID admin Password sec00000 Settings Installing driver over the network Address on Silent installation ModeFor the Start Screen from Windows Command- line Definition Description Printers and Faxes folder Connection Type and click Continue Mac Linux Command in Terminal program Unpack the Unix printer driver package Installing the Unix printer driver packageGo to the unpacked directory Run the install script Accept printername Enable printername Installing driver over the network Getting started Wireless network setupWireless network name and network password Understanding your network type Panel Introducing wireless set up methodsWith Access Point From the machine’s control See Setting up Wi-Fi Direct on Items to prepare Using the WPS buttonChoosing your type Machines with a display screen Connecting in PBC mode Machines without a display screen Re-connect to the wireless network Re-connecting to a networkCanceling the connection process Disconnecting from a network Setup using Windows Access point via USB cable Screen. Then, click Next Click Next Operation Mode Select Infrastructure Cable between the computer and machine. Click Next Select the components to be installed Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows For the Static method Settings and click NextOperation Mode Select ad hoc For the Dhcp method Wireless Network Setting Complete window appears. Click Next Setup using Mac If the screen does not appear, go to step Type and click Continue Next Wireless Network Setting Complete window appears. Click Next Access point without a USB cable recommended If the screen does not appear, go to step Creating the ad hoc network in Mac WEP Key Index Machine has searched appears. Click Advanced SettingType and click Continue Quit Using a network cableMachine when configuring the wireless network Using SyncThru Web Service IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Printing a network configuration report Click Wireless Wizard You can also turn the Wi-Fi network on/off Turning the Wi-Fi network on/offClick Wireless Custom Wi-Fi Direct On/Off Select On to enable Setting up Wi-Fi DirectSetting the Wi-Fi Direct for mobile printing Enable or disable Wi-Fi Direct and set other options Setting up the mobile deviceSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct How to compare Problems during setup or driver installationTroubleshooting Click Configure Port.. button Other problems Wireless network setup Android OS 2.3 or higher IOS 4.0 or higher What is Samsung Mobile Print? Supported Mobile OSSamsung Mobile Print Downloading Samsung Mobile Print Requirements Using the NFC feature Printer starts printing For security reasons Setting up AirPrintYou can enable the IPP protocol or mDNS protocol AirPrint Printing via AirPrint Select Google Cloud Print Google Cloud PrintRegistering from the Chrome Browser Registering your Google account to the printer Google Cloud Print-ready devices will appear in the list Confirmation pop-up window appearsClick Finish printer registration Click Manage your printers Tap Click here to Print Printing from an application on mobile devicePrinting from the Chrome browser Printing with Google Cloud Print Special Features Altitude adjustment Preferences Changing the default print settingsChange the settings on each tab Click OK Setting your machine as a default machine Printing to a file PRN Using advanced print features Multiple Pages per Side Understanding special printer features Poster Printing Booklet Printinga Description Double-sided Printing Paper Options Deleting a watermark WatermarkCreating a watermark Editing a watermark Creating a new Overlay aOverlay Overlay List box Using a page overlay Later Find Samsung Printers Direct Printing Utility Using Direct Printing UtilityWhat is Direct Printing Utility? From the Start menu, select Programs or All Programs Select the machine to use Customize the machine settings Using the right-click menu Printing multiple pages on one sheet Changing printer settingsMac printing Printing a document Printing on both sides of the paper Printing files Linux printingPrinting from applications Configuring Printer Properties Proceeding the print job Changing the machine settingsUnix printing General tab Margins tab Printer-Specific Settings tabImage tab Text tab Useful Management Tools Find Samsung Printers Accessing management tools Easy Capture Manager Samsung AnyWeb Print From the Favorites tab, select Eco Printing Preview How to useEasy Eco Driver Accessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service Information tab Settings tabMaintenance tab SyncThru Web Service overview Setting the system administrator’s information For Mac Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager To open the program Troubleshooting Guide when an error occurs Troubleshooting button This button opens Advanced settings user interface overview Device SettingsAlert Settings Windows only These icons appear on the Windows task bar Samsung Printer Status overviewMachine status Preferences, click the Basic tab Printer Status button Close Using Samsung Printer StatusOrder Supplies User’s Guide Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Select Add Printer Adding a printerAdding/Deleting Printers Select Remove Printer Deleting a printerBasic printing Printing from Windows Click the Print button to start the print job Cancelling a print jobOpening more settings Click More settings Basic Eco settingsPaper settings Layout settings From the Charms, select Share Samsung Printer Experience Using the sharing featureJob Accounting Confidential Printing Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Slow Half the page is blank Machine selects printPaper source Print job is extremely Blank Text is wrongGarbled, or incomplete Pages print, but they are Printing problems Printing quality problems White Spots Condition Suggested Solutions Dropouts Vertical repetitive defects Condition Suggested Solutions Black backgroundToner smear Misformed characters Condition Suggested Solutions Background scatterCharacters or pictures Wrinkles or creases Condition Suggested Solutions SkewCurl or wave Loose toner Curl Horizontal stripes Light print or contamination Occurs Condition Suggested Solutions An unknown imageSheets Common Windows problems Operating system problems Condition Suggested solutions Common Mac problems Common Linux problems Country/Region Customer Care Center Website Contact Samsung worldwide Germany Cote D’ Ivoire Guatemala Mozambique Mobile Phones Ukraine 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Duty Cycle DuplexDot Matrix Printer Fuser Unit EtherTalkEmulation Ethernet Mass storage device GatewayGrayscale Halftone IPM ITU-T No chart Modem MAC address Originals NetWare Print Media ResolutionPostScript Printer Driver Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Printer preferences Unix