Troubleshooting | Samsung M282x, M262x, M283x series specs

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	199
• Power and cable connecting problems		200
•	Printing problems	201
•	Printing quality problems	205
•	Operating system problems	213

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Samsung M282x, M262x, M283x series manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Included, Blank Not available Wireless LANa SyncThru Admin Web ServiceFeatures M262x series M282x series Eco printing Wi-Fi Protected Setup Useful to know Machine does not print General icons Procedures in this user’s guide are mainly based on WindowsAbout this user’s guide Conventions Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Components Front view Manual feeder NFC Near Field Communication tag c Rear view Control panel overview Prints configuration reports/network CancelCancels the current job Configuration reportsd Press and hold this Turning on the machine Installing the driver locally Windows From the Windows 8 Start Screen Reinstalling the driver Click Programs and Features Basic Setup Printing a demo To print a demo To change the size, you need to adjust the paper guides Media and trayTray overview Power voltage Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Media and tray Supported, Blank Not supported Manager select Switch to advanced mode Device SettingsPrinting on special media Printing the special media Face up Envelope Unacceptable Transparency LabelsAbout 170C 338F Card stock/ Custom-sized paper Setting the paper size and type Preprinted paper Using the output support Basic printing PrintingAre selected within the Print window Canceling a print job Opening printing preferences Click Properties or Preferences Using a favorite setting Using helpEco printing Setting Eco mode on the control panel Setting Eco mode on the driver Maintenance Ordering consumables and option Toner cartridge Available consumablesType Model Average yield a Part name Imaging unit Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the toner cartridge M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the imaging unit Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams TrayClick this link to open an animation about clearing a jam Manual feeder Inside the machine M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Exit area Duplex area Clearing paper jams Understanding the LED Color of the LED indicates the machines current status Status LED Toner LED/ WPS LED/ Power LED/ Eco LED Replacing the toner cartridge on Appendix Specifications General specifications Power save mode Items Description Average operating modePower consumption d Ready mode Power off mode e US Folio Print media specificationsLegal Plain paper Oficio Envelope C5 Monarch Envelope NoEnvelope Envelope DL Envelope C6 Minimum size custom Card stockPostcard Bond paper Refer to the Plain Maximum size custom Microsoft Windows System requirements Mac OS X MacOperating system Requirements Recommended Mac OS X 10.7 Items Requirements LinuxUnix Operating system Network environment Laser safety statement Ozone safetyRegulatory information Power saver China only Recycling Applicable in countries with separate collection systems United States of America onlyState of California Proposition 65 Warning USA Only FCC information to the user Canadian radio interference regulationsRadio frequency emissions United States of America FCC statement for wireless LAN useFederal communications commission FCC Russia/Kazakhstan/Belaru only 1518 Declaration of conformity European countries Important warningApprovals and Certifications Green and Yellow Earth EC Certification EU countriesEEA/EFTA countries No limitations at this time Wireless guidance Regulatory compliance statements Israel only China only Copyright REV Advanced Advanced Paper feeding problems 199 Software Installation Click Continue Installation for MacAfter the installation is finished, click Close List Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Proceed with uninstallation Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Wired network setup Printing a network configuration report IPv4 configuration using SetIP Windows Setting IP addressNetwork manager before proceeding Connection Type and click Set IP Address button IPv4 configuration using SetIP MacIP configuration window Click IPv4 configuration using SetIP Linux IPv6 configurationPreferences or Administrator Settings From the SyncThru Web ServiceID admin Password sec00000 Press the Enter key or click Go Installing driver over the network Silent installation Mode For the Start Screen from WindowsAddress on Command- line Definition Description Printers and Faxes folder Mac Connection Type and click Continue Command in Terminal program Linux Installing the Unix printer driver package Go to the unpacked directory Run the install scriptUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Understanding your network type Wireless network setupWireless network name and network password Getting started From the machine’s control Introducing wireless set up methodsWith Access Point Panel See Setting up Wi-Fi Direct on Using the WPS button Choosing your typeItems to prepare Connecting in PBC mode Machines with a display screen Machines without a display screen Disconnecting from a network Re-connecting to a networkCanceling the connection process Re-connect to the wireless network Access point via USB cable Setup using Windows Screen. Then, click Next Operation Mode Select Infrastructure Click Next Select the components to be installed Cable between the computer and machine. Click Next Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows For the Dhcp method Settings and click NextOperation Mode Select ad hoc For the Static method Setup using Mac Wireless Network Setting Complete window appears. Click Next Type and click Continue Next If the screen does not appear, go to step Wireless Network Setting Complete window appears. Click Next Access point without a USB cable recommended If the screen does not appear, go to step Creating the ad hoc network in Mac Machine has searched appears. Click Advanced Setting Type and click ContinueWEP Key Index Using a network cable Machine when configuring the wireless networkQuit Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Click Wireless CustomYou can also turn the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingWi-Fi Direct On/Off Select On to enable Enable Wi-Fi Direct Setting up the mobile deviceSelect Network Wireless Wi-Fi Direct from the control panel Enable or disable Wi-Fi Direct and set other options Problems during setup or driver installation TroubleshootingHow to compare Click Configure Port.. button Other problems Wireless network setup Downloading Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OSSamsung Mobile Print Android OS 2.3 or higher IOS 4.0 or higher Using the NFC feature Requirements Printer starts printing AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol For security reasons Printing via AirPrint Registering your Google account to the printer Google Cloud PrintRegistering from the Chrome Browser Select Google Cloud Print Click Manage your printers Confirmation pop-up window appearsClick Finish printer registration Google Cloud Print-ready devices will appear in the list Printing with Google Cloud Print Printing from an application on mobile devicePrinting from the Chrome browser Tap Click here to Print Special Features Altitude adjustment Changing the default print settings Change the settings on each tab Click OKPreferences Setting your machine as a default machine Using advanced print features Printing to a file PRN Understanding special printer features Multiple Pages per Side Poster Printing Booklet Printinga Description Double-sided Printing Paper Options Editing a watermark WatermarkCreating a watermark Deleting a watermark Overlay a OverlayCreating a new Using a page overlay Overlay List box Later From the Start menu, select Programs or All Programs Using Direct Printing UtilityWhat is Direct Printing Utility? Find Samsung Printers Direct Printing Utility Using the right-click menu Select the machine to use Customize the machine settings Printing a document Changing printer settingsMac printing Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applicationsPrinting files Configuring Printer Properties General tab Changing the machine settingsUnix printing Proceeding the print job Text tab Printer-Specific Settings tabImage tab Margins tab Useful Management Tools Accessing management tools Find Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tabMaintenance tab Information tab Setting the system administrator’s information To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager For Mac Troubleshooting button This button opens Troubleshooting Guide when an error occurs Device Settings Alert Settings Windows onlyAdvanced settings user interface overview Preferences, click the Basic tab Printer Status button Samsung Printer Status overviewMachine status These icons appear on the Windows task bar User’s Guide Using Samsung Printer StatusOrder Supplies Close Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Printing from Windows Deleting a printerBasic printing Select Remove Printer Click More settings Cancelling a print jobOpening more settings Click the Print button to start the print job Layout settings Eco settingsPaper settings Basic Confidential Printing Using the sharing featureJob Accounting From the Charms, select Share Samsung Printer Experience Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Print job is extremely Machine selects printPaper source Slow Half the page is blank Pages print, but they are Text is wrongGarbled, or incomplete Blank Printing problems Printing quality problems Condition Suggested Solutions Dropouts White Spots Condition Suggested Solutions Black background Toner smearVertical repetitive defects Condition Suggested Solutions Background scatter Characters or picturesMisformed characters Condition Suggested Solutions Skew Curl or waveWrinkles or creases Loose toner Horizontal stripes Curl Condition Suggested Solutions An unknown image SheetsLight print or contamination Occurs Operating system problems Common Windows problems Common Mac problems Condition Suggested solutions Common Linux problems Contact Samsung worldwide Country/Region Customer Care Center Website Cote D’ Ivoire Germany Guatemala Mozambique Mobile Phones Ukraine AppleTalk Access point802.11 802.11b/g/n Collation DefaultCoverage Control Panel Duplex Dot Matrix PrinterDuty Cycle Ethernet EtherTalkEmulation Fuser Unit Halftone GatewayGrayscale Mass storage device ITU-T No chart IPM MAC address Modem NetWare Originals Printer Driver ResolutionPostScript Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Printer preferences Unix