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Samsung M282x, M262x, M283x series manual Troubleshooting

Models: M283x series M282x M262x

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Page 198

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	199
• Power and cable connecting problems		200
•	Printing problems	201
•	Printing quality problems	205
•	Operating system problems	213

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Samsung M282x, M262x, M283x series manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendlyWide range of functionality and application support Features by models Included, Blank Not availableWireless LANa SyncThru Admin Web ServiceFeatures M262x series M282x series Eco printing Wi-Fi Protected SetupUseful to know Machine does not printGeneral icons Procedures in this user’s guide are mainly based on WindowsAbout this user’s guide ConventionsSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview ComponentsFront view Manual feeder NFC Near Field Communication tag cRear view Control panel overview Prints configuration reports/network CancelCancels the current job Configuration reportsd Press and hold thisTurning on the machine Installing the driver locally WindowsFrom the Windows 8 Start Screen Reinstalling the driver Click Programs and FeaturesBasic Setup Printing a demo To print a demoTo change the size, you need to adjust the paper guides Media and trayTray overview Power voltage Available paper Paper type available for duplex printingLoading paper in the tray Tips on using the manual feeder Loading in manual feederMedia and tray Supported, Blank Not supported Manager select Switch to advanced mode Device SettingsPrinting on special media Printing the special media Face upEnvelope UnacceptableTransparency LabelsAbout 170C 338F Card stock/ Custom-sized paper Setting the paper size and type Preprinted paperUsing the output support Basic printing PrintingAre selected within the Print window Canceling a print job Opening printing preferences Click Properties or PreferencesUsing a favorite setting Using helpEco printing Setting Eco mode on the control panel Setting Eco mode on the driverMaintenance Ordering consumables and option Toner cartridge Available consumablesType Model Average yield a Part name Imaging unitAvailable maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner M2620/M2820/M2830 seriesM2625/M2626/M2825/M2826/M2835/M2836 series Replacing the toner cartridge M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the imaging unit Cleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams TrayClick this link to open an animation about clearing a jam Manual feeder Inside the machine M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Exit area Duplex area Clearing paper jams Understanding the LED Color of the LED indicates the machines current statusStatus LED Toner LED/ WPS LED/ Power LED/ Eco LED Replacing the toner cartridge onAppendix Specifications General specificationsPower save mode Items Description Average operating modePower consumption d Ready mode Power off mode eUS Folio Print media specificationsLegal Plain paper OficioEnvelope C5 Monarch Envelope NoEnvelope Envelope DL Envelope C6Minimum size custom Card stockPostcard Bond paper Refer to the Plain Maximum size customMicrosoft Windows System requirementsMac OS X MacOperating system Requirements Recommended Mac OS X 10.7Items Requirements LinuxUnix Operating systemNetwork environment Laser safety statement Ozone safetyRegulatory information Power saver China only RecyclingApplicable in countries with separate collection systems United States of America onlyState of California Proposition 65 Warning USA Only FCC information to the user Canadian radio interference regulationsRadio frequency emissions United States of America FCC statement for wireless LAN useFederal communications commission FCC Russia/Kazakhstan/Belaru only1518 Declaration of conformity European countries Important warningApprovals and Certifications Green and Yellow EarthEC Certification EU countriesEEA/EFTA countries No limitations at this time Wireless guidance Regulatory compliance statementsIsrael only China only Copyright REVAdvanced Advanced Paper feeding problems 199 Software Installation Click Continue Installation for MacAfter the installation is finished, click Close ListReinstallation for Mac Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Proceed with uninstallationUsing a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Wired network setup Printing a network configuration reportIPv4 configuration using SetIP Windows Setting IP addressNetwork manager before proceeding Connection Type and click Set IP Address button IPv4 configuration using SetIP MacIP configuration window ClickIPv4 configuration using SetIP Linux IPv6 configurationPreferences or Administrator Settings From the SyncThru Web ServiceID admin Password sec00000 Press the Enter key or click GoInstalling driver over the network Silent installation Mode For the Start Screen from WindowsAddress on Command- line Definition Description Printers and Faxes folder Mac Connection Type and click ContinueCommand in Terminal program LinuxInstalling the Unix printer driver package Go to the unpacked directory Run the install scriptUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Understanding your network type Wireless network setupWireless network name and network password Getting startedFrom the machine’s control Introducing wireless set up methodsWith Access Point PanelSee Setting up Wi-Fi Direct on Using the WPS button Choosing your typeItems to prepare Connecting in PBC mode Machines with a display screenMachines without a display screen Disconnecting from a network Re-connecting to a networkCanceling the connection process Re-connect to the wireless networkAccess point via USB cable Setup using WindowsScreen. Then, click Next Operation Mode Select Infrastructure Click NextSelect the components to be installed Cable between the computer and machine. Click NextWireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows For the Dhcp method Settings and click NextOperation Mode Select ad hoc For the Static methodSetup using Mac Wireless Network Setting Complete window appears. Click NextType and click Continue Next If the screen does not appear, go to stepWireless Network Setting Complete window appears. Click Next Access point without a USB cable recommended If the screen does not appear, go to step Creating the ad hoc network in Mac Machine has searched appears. Click Advanced Setting Type and click ContinueWEP Key Index Using a network cable Machine when configuring the wireless networkQuit Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web ServiceClick Wireless Wizard Turning the Wi-Fi network on/off Click Wireless CustomYou can also turn the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingWi-Fi Direct On/Off Select On to enable Enable Wi-Fi Direct Setting up the mobile deviceSelect Network Wireless Wi-Fi Direct from the control panel Enable or disable Wi-Fi Direct and set other optionsProblems during setup or driver installation TroubleshootingHow to compare Click Configure Port.. button Other problems Wireless network setup Downloading Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OSSamsung Mobile Print Android OS 2.3 or higher IOS 4.0 or higherUsing the NFC feature RequirementsPrinter starts printing AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol For security reasonsPrinting via AirPrint Registering your Google account to the printer Google Cloud PrintRegistering from the Chrome Browser Select Google Cloud PrintClick Manage your printers Confirmation pop-up window appearsClick Finish printer registration Google Cloud Print-ready devices will appear in the listPrinting with Google Cloud Print Printing from an application on mobile devicePrinting from the Chrome browser Tap Click here to PrintSpecial Features Altitude adjustment Changing the default print settings Change the settings on each tab Click OKPreferences Setting your machine as a default machine Using advanced print features Printing to a file PRNUnderstanding special printer features Multiple Pages per SidePoster Printing Booklet Printinga Description Double-sided Printing Paper Options Editing a watermark WatermarkCreating a watermark Deleting a watermarkOverlay a OverlayCreating a new Using a page overlay Overlay List boxLater From the Start menu, select Programs or All Programs Using Direct Printing UtilityWhat is Direct Printing Utility? Find Samsung Printers Direct Printing UtilityUsing the right-click menu Select the machine to use Customize the machine settingsPrinting a document Changing printer settingsMac printing Printing multiple pages on one sheetPrinting on both sides of the paper Linux printing Printing from applicationsPrinting files Configuring Printer Properties General tab Changing the machine settingsUnix printing Proceeding the print jobText tab Printer-Specific Settings tabImage tab Margins tabUseful Management Tools Accessing management tools Find Samsung PrintersEasy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tabMaintenance tab Information tabSetting the system administrator’s information To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager For MacTroubleshooting button This button opens Troubleshooting Guide when an error occursDevice Settings Alert Settings Windows onlyAdvanced settings user interface overview Preferences, click the Basic tab Printer Status button Samsung Printer Status overviewMachine status These icons appear on the Windows task barUser’s Guide Using Samsung Printer StatusOrder Supplies CloseUsing Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Printing from Windows Deleting a printerBasic printing Select Remove PrinterClick More settings Cancelling a print jobOpening more settings Click the Print button to start the print jobLayout settings Eco settingsPaper settings BasicConfidential Printing Using the sharing featureJob Accounting From the Charms, select Share Samsung Printer ExperienceTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintPrint job is extremely Machine selects printPaper source Slow Half the page is blankPages print, but they are Text is wrongGarbled, or incomplete BlankPrinting problems Printing quality problems Condition Suggested Solutions Dropouts White SpotsCondition Suggested Solutions Black background Toner smearVertical repetitive defects Condition Suggested Solutions Background scatter Characters or picturesMisformed characters Condition Suggested Solutions Skew Curl or waveWrinkles or creases Loose toner Horizontal stripes CurlCondition Suggested Solutions An unknown image SheetsLight print or contamination Occurs Operating system problems Common Windows problemsCommon Mac problems Condition Suggested solutionsCommon Linux problems Contact Samsung worldwide Country/Region Customer Care Center WebsiteCote D’ Ivoire GermanyGuatemala Mozambique Mobile Phones Ukraine AppleTalk Access point802.11 802.11b/g/nCollation DefaultCoverage Control PanelDuplex Dot Matrix PrinterDuty Cycle Ethernet EtherTalkEmulation Fuser UnitHalftone GatewayGrayscale Mass storage deviceITU-T No chart IPMMAC address ModemNetWare OriginalsPrinter Driver ResolutionPostScript Print MediaSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Index Printer preferences Unix