Paper feeding problems 199 | Samsung M282x, M262x, M283x series

ADVANCED

5. Troubleshooting

Paper feeding problems	199
Power and cable connecting problems	200
Printing problems	201
Printing quality problems	205
Operating system problems	213

96

Image 96

Samsung M282x, M262x, M283x series manual Paper feeding problems 199

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Included, Blank Not available SyncThru Admin Web Service Features M262x series M282x seriesWireless LANa Eco printing Wi-Fi Protected Setup Useful to know Machine does not print Procedures in this user’s guide are mainly based on Windows About this user’s guideGeneral icons Conventions Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Components Front view Manual feeder NFC Near Field Communication tag c Rear view Control panel overview Cancel Cancels the current jobPrints configuration reports/network Configuration reportsd Press and hold this Turning on the machine Installing the driver locally Windows From the Windows 8 Start Screen Reinstalling the driver Click Programs and Features Basic Setup Printing a demo To print a demo To change the size, you need to adjust the paper guides Media and trayTray overview Power voltage Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Media and tray Manager select Switch to advanced mode Device Settings Printing on special mediaSupported, Blank Not supported Printing the special media Face up Envelope Unacceptable Transparency LabelsAbout 170C 338F Card stock/ Custom-sized paper Setting the paper size and type Preprinted paper Using the output support Basic printing PrintingAre selected within the Print window Canceling a print job Opening printing preferences Click Properties or Preferences Using a favorite setting Using helpEco printing Setting Eco mode on the control panel Setting Eco mode on the driver Maintenance Ordering consumables and option Available consumables Type Model Average yield a Part nameToner cartridge Imaging unit Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the toner cartridge M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Replacing the imaging unit Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams TrayClick this link to open an animation about clearing a jam Manual feeder Inside the machine M2620/M2820/M2830 series M2625/M2626/M2825/M2826/M2835/M2836 series Exit area Duplex area Clearing paper jams Understanding the LED Color of the LED indicates the machines current status Status LED Toner LED/ WPS LED/ Power LED/ Eco LED Replacing the toner cartridge on Appendix Specifications General specifications Items Description Average operating mode Power consumption d Ready modePower save mode Power off mode e Print media specifications LegalUS Folio Plain paper Oficio Monarch Envelope No Envelope Envelope DLEnvelope C5 Envelope C6 Card stock Postcard Bond paper Refer to the PlainMinimum size custom Maximum size custom Microsoft Windows System requirements Mac Operating system Requirements RecommendedMac OS X Mac OS X 10.7 Linux UnixItems Requirements Operating system Network environment Laser safety statement Ozone safetyRegulatory information Power saver China only Recycling Applicable in countries with separate collection systems United States of America onlyState of California Proposition 65 Warning USA Only FCC information to the user Canadian radio interference regulationsRadio frequency emissions FCC statement for wireless LAN use Federal communications commission FCCUnited States of America Russia/Kazakhstan/Belaru only 1518 Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow Earth EC Certification EU countriesEEA/EFTA countries No limitations at this time Wireless guidance Regulatory compliance statements Israel only China only Copyright REV Advanced Advanced Paper feeding problems 199 Software Installation Installation for Mac After the installation is finished, click CloseClick Continue List Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Proceed with uninstallation Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Wired network setup Printing a network configuration report IPv4 configuration using SetIP Windows Setting IP addressNetwork manager before proceeding IPv4 configuration using SetIP Mac IP configuration windowConnection Type and click Set IP Address button Click IPv4 configuration using SetIP Linux IPv6 configurationPreferences or Administrator From the SyncThru Web Service ID admin Password sec00000Settings Press the Enter key or click Go Installing driver over the network Silent installation Mode For the Start Screen from WindowsAddress on Command- line Definition Description Printers and Faxes folder Mac Connection Type and click Continue Command in Terminal program Linux Installing the Unix printer driver package Go to the unpacked directory Run the install scriptUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods With Access PointFrom the machine’s control Panel See Setting up Wi-Fi Direct on Using the WPS button Choosing your typeItems to prepare Connecting in PBC mode Machines with a display screen Machines without a display screen Re-connecting to a network Canceling the connection processDisconnecting from a network Re-connect to the wireless network Access point via USB cable Setup using Windows Screen. Then, click Next Operation Mode Select Infrastructure Click Next Select the components to be installed Cable between the computer and machine. Click Next Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Settings and click Next Operation Mode Select ad hocFor the Dhcp method For the Static method Setup using Mac Wireless Network Setting Complete window appears. Click Next Type and click Continue Next If the screen does not appear, go to step Wireless Network Setting Complete window appears. Click Next Access point without a USB cable recommended If the screen does not appear, go to step Creating the ad hoc network in Mac Machine has searched appears. Click Advanced Setting Type and click ContinueWEP Key Index Using a network cable Machine when configuring the wireless networkQuit IP setting using SetIP Program Windows Configuring the machine’s wireless networkPrinting a network configuration report Using SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Click Wireless CustomYou can also turn the Wi-Fi network on/off Setting up Wi-Fi Direct Setting the Wi-Fi Direct for mobile printingWi-Fi Direct On/Off Select On to enable Setting up the mobile device Select Network Wireless Wi-Fi Direct from the control panelEnable Wi-Fi Direct Enable or disable Wi-Fi Direct and set other options Problems during setup or driver installation TroubleshootingHow to compare Click Configure Port.. button Other problems Wireless network setup What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile PrintDownloading Samsung Mobile Print Android OS 2.3 or higher IOS 4.0 or higher Using the NFC feature Requirements Printer starts printing Setting up AirPrint You can enable the IPP protocol or mDNS protocolAirPrint For security reasons Printing via AirPrint Google Cloud Print Registering from the Chrome BrowserRegistering your Google account to the printer Select Google Cloud Print Confirmation pop-up window appears Click Finish printer registrationClick Manage your printers Google Cloud Print-ready devices will appear in the list Printing from an application on mobile device Printing from the Chrome browserPrinting with Google Cloud Print Tap Click here to Print Special Features Altitude adjustment Changing the default print settings Change the settings on each tab Click OKPreferences Setting your machine as a default machine Using advanced print features Printing to a file PRN Understanding special printer features Multiple Pages per Side Poster Printing Booklet Printinga Description Double-sided Printing Paper Options Watermark Creating a watermarkEditing a watermark Deleting a watermark Overlay a OverlayCreating a new Using a page overlay Overlay List box Later Using Direct Printing Utility What is Direct Printing Utility?From the Start menu, select Programs or All Programs Find Samsung Printers Direct Printing Utility Using the right-click menu Select the machine to use Customize the machine settings Changing printer settings Mac printingPrinting a document Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applicationsPrinting files Configuring Printer Properties Changing the machine settings Unix printingGeneral tab Proceeding the print job Printer-Specific Settings tab Image tabText tab Margins tab Useful Management Tools Accessing management tools Find Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverFrom the Favorites tab, select Eco Printing Preview Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service Settings tab Maintenance tabSyncThru Web Service overview Information tab Setting the system administrator’s information Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program For Mac Troubleshooting button This button opens Troubleshooting Guide when an error occurs Device Settings Alert Settings Windows onlyAdvanced settings user interface overview Samsung Printer Status overview Machine statusPreferences, click the Basic tab Printer Status button These icons appear on the Windows task bar Using Samsung Printer Status Order SuppliesUser’s Guide Close Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Adding a printer Adding/Deleting PrintersSelect Add Printer Deleting a printer Basic printingPrinting from Windows Select Remove Printer Cancelling a print job Opening more settingsClick More settings Click the Print button to start the print job Eco settings Paper settingsLayout settings Basic Using the sharing feature Job AccountingConfidential Printing From the Charms, select Share Samsung Printer Experience Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Paper sourcePrint job is extremely Slow Half the page is blank Text is wrong Garbled, or incompletePages print, but they are Blank Printing problems Printing quality problems Condition Suggested Solutions Dropouts White Spots Condition Suggested Solutions Black background Toner smearVertical repetitive defects Condition Suggested Solutions Background scatter Characters or picturesMisformed characters Condition Suggested Solutions Skew Curl or waveWrinkles or creases Loose toner Horizontal stripes Curl Condition Suggested Solutions An unknown image SheetsLight print or contamination Occurs Operating system problems Common Windows problems Common Mac problems Condition Suggested solutions Common Linux problems Contact Samsung worldwide Country/Region Customer Care Center Website Cote D’ Ivoire Germany Guatemala Mozambique Mobile Phones Ukraine Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duplex Dot Matrix PrinterDuty Cycle EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Mass storage device ITU-T No chart IPM MAC address Modem NetWare Originals Resolution PostScriptPrinter Driver Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Printer preferences Unix