Samsung M262x, M282x, M283x series

ADVANCED

5. Troubleshooting

Paper feeding problems 199

Power and cable connecting problems 200

Printing problems 201

Printing quality problems 205

Operating system problems 213

Contents

Main BASIC 1. Introduction 2. Basic Setup 3. Maintenance 4. Troubleshooting 1. Introduction Key benefits Environmentally friendly Print with excellent quality and speed Convenience Key benefits Wide range of functionality and application support Supports various wireless network setting method Features by models Some features and optional goods may not be available depending on model or country. (: Included, Blank: Not available) Operating System Software Features by models Variety feature Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage Components Front view Rear view Page Control panel overview Turning on the machine Installing the driver locally 1 5 3 4 Installing the driver locally From the Windows 8 Start Screen The driver is automatically installed from the Windows Update. 1 on. Reinstalling the driver 1 3 2 4 Page Printing a demo page This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Paper type available for duplex printing 1 2 Loading paper in the tray Loading in manual feeder Page Printing on special media Envelope 1 2 Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Using the output support Page Canceling a print job Opening printing preferences 1 2 3 4 Using a favorite setting 1 2 3 4 5 Using help Eco printing Setting Eco mode on the control panel 1 Setting Eco mode on the driver Eco options Result simulator 3. Maintenance Page Available consumables Page Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner M2620/M2820/M2830 series Page Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. Page Page Replacing the imaging unit M2625/M2626/M2825/M2826/M2835/M2836 series Cleaning the outside Cleaning the inside Page Cleaning the pickup roller Page 4. Troubleshooting Tips for avoiding paper jams Page Page Page Page Clearing paper jams M2625/M2626/M2825/M2826/M2835/M2836 series Page Page Page The color of the LED indicates the machine's current status. Status LED Toner LED/ WPS LED/ Power LED/ Eco LED Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Mac Linux Unix Network environment Laser safety statement Ozone safety Power saver Recycling China only Website: http://www.samsung.com/cn/support/location/ supportServiceLocation.do?page=SERVICE.LOCATION Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) The United States of America only State of California Proposition 65 Warning (USA Only) Radio frequency emissions FCC information to the user Canadian radio interference regulations United States of America Federal communications commission (FCC) Russia/Kazakhstan/Belaru only Intentional emitter per FCC Part 15 FCC statement for wireless LAN use: Germany only Important Important warning: Declaration of conformity (European countries) Approvals and Certifications EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Regulatory compliance statements Wireless guidance Israel only Page Copyright Page ADVANCED 1. Software Installation 2. Using a Network-Connected Machine 3. Special Features 4. Useful Management Tools Page 1. Software Installation Installation for Mac Reinstallation for Mac Installation for Linux Reinstallation for Linux Page Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP wired network setup Printing a network configuration report Page Page IPv4 configuration using SetIP (Linux) 1 2 3 4 5 IPv6 configuration From the SyncThru Web Service 1 2 3 4 5 6 7 IPv6 address configuration 1 2 3 1 3 5 4 For the Start Screen from Windows 8 1 2 3 4 5 Page Page Page Page UNIX Installing the UNIX printer driver package 1 2 3 4 5 6 Page Page Getting started Understanding your network type Wireless network name and network password Introducing wireless set up methods Page Using the WPS button Items to prepare Choosing your type Machines with a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 Machines without a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 4 Re-connecting to a network Canceling the connection process Disconnecting from a network Setup using Windows Access point via USB cable 1 2 3 4 Page 8 the name (SSID) of the access point you want to use and click Next. 9 Click Next. 10 11 12 Access point without a USB cable (recommended) Creating the infrastructure network 1 Page 7 8 Ad hoc via USB cable Page 8 settings and click Next. Page Page 12 the name (SSID) of the access point you want to use and click Next. cable between the computer and machine. Click Next. 13 settings and click Next. Page Page Page 10 machine has searched appears. Click Advanced Setting. 12 13 14 15 Using a network cable Items to prepare Printing a network configuration report IP setting using SetIP Program (Windows) Configuring the machines wireless network Using SyncThru Web Service 1 2 3 4 5 6 Page Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi Direct From the USB cable-connected computer(recommended) From the machine (Machines with a display screen) From the machine (Machines without a display screen) From the network-connected computer Setting up the mobile device Troubleshooting Problems during setup or driver installation Printers Not Found Connecting Failure - SSID Not Found Connecting Failure - Invalid Security Connecting Failure - General Connection Error Page Other problems Page Samsung Mobile Print What is Samsung Mobile Print? Downloading Samsung Mobile Print Supported Mobile OS Using the NFC feature Requirements Using the NFC feature Printing 6 1 2 Page AirPrint Registering your Google account to the printer Registering from Samsung Mobile Print app 1 2 3 4 5 6 7 Registering from the Chrome Browser Page Page 3. Special Features Altitude adjustment Changing the default print settings Setting your machine as a default machine Printing to a file (PRN) 1 2 3 Understanding special printer features Page Page Page Page Page Page Page Using Direct Printing Utility What is Direct Printing Utility? Printing 1 2 3 Page Page Mac printing Printing on both sides of the paper 1 2 3 4 5 Using help Page Linux printing Unix printing Proceeding the print job 1 2 3 4 5 Unix printing Image tab Text tab Margins tab Printer-Specific Settings tab Page Accessing management tools Page Page Easy Eco Driver Accessing SyncThru Web Service 1 2 Logging into SyncThru Web Service 1 2 SyncThru Web Service overview Information tab Settings tab Security tab Maintenance tab Page Understanding Samsung Easy Printer Manager Page Advanced settings user interface overview Device Settings Alert Settings (Windows only) Using Samsung Printer Status Samsung Printer Status overview Using Samsung Printer Status Understanding the Samsung Printer Experience Adding/Deleting Printers Adding a printer 1 Or, right-click the Samsung Printer Experience page and select Settings. 2 3 You can see the added printer. Page Page Page Security tab Using the sharing feature 1 2 3 4 Page Paper feeding problems Power and cable connecting problems Click this link to open an animation about solving power problems. Page Page Page Page Page Page Page Page Page A A Page Common Windows problems Common Mac problems Common Linux problems Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page A C D E F O overlay printing P placing a machine print T Unix toner button toner cartridge tray U