Problem | Possible Cause  | Solution  | |
  | 
  | 
  | |
The printer  | The printer driver may  | Reinstall the printer driver; see  | |
does not print.  | be incorrectly  | Software User’s Guide. Try printing a | |
(continued)  | installed.  | demo page.  | |
  | 
  | 
  | |
  | The printer is  | Check the LEDs on the control panel to  | |
  | malfunctioning.  | determine if the printer is indicating a  | |
  | 
  | system error.  | |
  | 
  | 
  | |
Paper does not  | Paper has not been  | Remove paper from the tray and reload it  | |
feed into the  | loaded correctly.  | correctly.  | |
printer.  | 
  | 
  | |
There is too much  | Remove excess paper from the tray.  | ||
  | |||
  | paper in the tray.  | 
  | |
  | 
  | 
  | |
  | The paper is too thick.  | Use only paper that meets the  | |
  | 
  | specifications required by the printer.  | |
  | 
  | 
  | |
Print job is  | The job may be very  | Reduce the complexity of the page or try  | |
extremely  | complex.  | adjusting the print quality settings.  | |
slow.  | 
  | The maximum print speed of the printer  | |
  | 
  | ||
  | 
  | is 16(A4) or 17(Letter) pages per minute.  | |
  | 
  | 
  | |
  | If using Windows 98/  | From the Start menu, choose Settings  | |
  | Me, the Spooling  | and Printers.   | |
  | Setting may be set  | printer icon, choose Properties, click  | |
  | incorrectly.  | the Details tab, and then choose the  | |
  | 
  | Spool Settings button. Select the  | |
  | 
  | desired spool setting.  | |
  | 
  | 
  | |
Half the page  | The page layout is too  | Simplify the page layout and remove any  | |
is blank.  | complex.  | unnecessary graphics from the document.  | |
  | 
  | 
  | |
  | The page orientation  | Change the page orientation in your  | |
  | setting may be  | application.  | |
  | incorrect.  | 
  | |
  | 
  | 
  | |
  | The paper size and  | Ensure that the paper size in the print  | |
  | the paper size settings  | settings matches the paper in the tray.  | |
  | do not match.  | 
  | |
  | 
  | 
  | |
The paper  | There is too much  | Remove excess paper from the tray.  | |
keeps  | paper in the paper  | If printing on special materials, use the  | |
jamming.  | tray.  | manual feed mode.  | |
  | 
  | 
  | |
  | An incorrect type of  | Use only paper that meets the  | |
  | paper is being used.  | specifications required by the printer.  | |
  | 
  | 
  | |
  | There may be debris  | Open the front cover and remove the  | |
  | inside the machine.  | debris.  | |
  | 
  | 
  | 
5.4 SOLVING PROBLEMS