Problem | Solution |
Vertical lines | If black vertical streaks appear on the page: |
| • The drum inside the toner cartridge has probably been |
| scratched. Install a new toner cartridge. |
Gray background | If the amount of background shading becomes | ||||
|
|
|
|
| unacceptable, the procedures below may fix the problem. |
|
|
|
|
| • Change to a lighter weight pages. See “Paper |
|
|
|
|
| Specifications” on page 7.13. |
|
|
|
|
| • Check the printer’s environment; very dry (low humidity) |
|
|
|
|
| or high humidity (higher than 80% RH) conditions can |
|
|
|
|
| increase the amount of background shading. |
|
|
|
|
| • Remove the old toner cartridge and install a new one. See |
|
|
|
|
| “Installing the Toner Cartridge” on page 2.4. |
|
|
|
|
| |
|
|
|
|
|
|
| Toner smear | • Clean the inside of the printer. See “Cleaning the Inside” | |||
|
|
|
|
| on page 5.5. |
|
|
|
|
| • Check the paper type and quality. See “Paper |
|
|
|
|
| Specifications” on page 7.13. |
|
|
|
|
| • Remove the toner cartridge and install a new one. See |
|
|
|
|
| “Installing the Toner Cartridge” on page 2.4. |
|
|
|
|
|
|
|
|
|
|
|
|
Vertical repetitive | If marks repeatedly appear on the printed side of the page | ||||
| defects | at even intervals: | |||
|
|
|
|
| • The toner cartridge may be damaged. If a repetitive mark |
|
|
|
|
| occurs on the page, print a cleaning sheet several times to |
|
|
|
|
| clean the cartridge (see page 5.5). After the printout, if |
|
|
|
|
| you still have the same problems, install a new toner |
|
|
|
|
| cartridge. See “Installing the Toner Cartridge” on |
|
|
|
|
| page 2.4. |
|
|
|
|
| |
|
|
|
|
| • Parts of the printer may have toner on them. If the defects |
|
|
|
|
| occur on the back of the page, the problem will likely |
|
|
|
|
| |
|
|
|
|
| correct itself after a few more pages. |
|
|
|
|
| • The fusing assembly may be damaged. Contact a service |
|
|
|
|
| representative. |
