Manuals / Samsung / Computer Equipment / Printer

Samsung ML-6060S, ML-6060N chapter, Troubleshooting Checklist Solving General Printing Problems

Models: ML-6060N ML-6060S ML-6060

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chapter 7

This chapter gives helpful information for what to do if you encounter a printer error. It provides information on the following topics:

◆Troubleshooting Checklist

◆Solving General Printing Problems

◆Printing Special Pages

◆Clearing Paper Jams

◆Solving Print Quality Problems

◆Troubleshooting Error Messages

◆Common Windows Problems

◆Common Macintosh Problems

◆Troubleshooting PS Errors

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Samsung ML-6060S, ML-6060N chapter, Troubleshooting Checklist Solving General Printing Problems, Troubleshooting PS Errors

Contents

P/N. JC68-00482A Rev.2.00 Visit us atCentronics is a trademark of Centronics Data Computer Corporation PCL and PCL6 are trademarks of Hewlett-Packard CompanyPostScript is a trademark of Adobe Systems Inc 4 Print Media Setting Up Your PrinterUsing the Control Panel 1 Introduction7 Problem Solving 5 Printing Tasks6 Maintaining Your Printer B Using Your Printer with a USB Cable A SpecificationsC Using Your Printer with Macintosh E Using Windows PostScript DriverINDEX F Using Your Printer on NetworkG Installing Software from Diskettes H Printer OptionsLaser Safety Statement Environmental and Safety ConsiderationFCC Declaration of Conformity Ozone SafetyPower Saver Radio Frequency EmissionsSan Jose, CA Environmental and Safety ConsiderationCanadian Radio Interference Regulations Samsung Electronics America American QA Lab 85 West Tasman DrEnvironmental and Safety Consideration EC Declaration of ConformitySpecial Features Printer Components chapter1Print with excellent quality and high speed Special FeaturesFlexible paper handling Create professional documentsPrint in various environment Special FeaturesSave time and money Expand the printer capacityPrinter Components Front ViewRear View STEP 3 Load Paper chapter2STEP 1 Unpack Your Printer STEP 2 Install the Toner Cartridge STEP 7 Install the Printer Software2 Carefully remove all packing tapes from the printer Unpack Your PrinterPower cord SETTING UP YOUR PRINTERInstall the Toner Cartridge 5 Locate the cartridge slots inside the printer, one on each side Install the Toner CartridgeSETTING UP YOUR PRINTER 7 Close the top cover. Make sure that the cover is securely closed2 Push down on the metal paper lift plate to lock it in place Load Paper2.4 SETTING UP YOUR PRINTER 1 Pull the paper tray out of the printerPaper overloading may cause paper jams To Change Paper Size in TrayLoad Paper SETTING UP YOUR PRINTERpointer matches the desired paper size 2 Adjust the paper length guide so theIf you do not adjust the width guide, it may cause paper jam Load PaperIf you are using a USB interface Connect to the Computer with a Parallel CableGo to Appendix B, “Using Your Printer with a USB Cable.” Go to Appendix F, “Using Your Printer on Network.”2 Plug the other end into a properly grounded AC outlet Turn on the PrinterPrint a Demo Page 3 Turn on the powerIf you are printing with a USB Install the Printer SoftwareIf you are using Linux If you are printing from a computer with a parallel cableAt least 16 MB or more of RAM is installed on your PC Before Installing the Printer SoftwareInstalling the Printer Software from the CD-ROM Install the Printer SoftwareSETTING UP YOUR PRINTER Install the Printer Software3 Click Install the Samsung Software-I on your PC PCL/USB 5 Follow the instructions on the screen to complete the installationInput tray selection paper size, orientation and media type Printer Driver FeaturesInstall the Printer Software FeaturesStarting the Uninstaller Software Installation TipsInstall the Printer Software How do I access printer features ? If you have problems installingControl Panel Buttons Control Panel Lights chapter3Toner Save Control Panel ButtonsReprint last page of the job Control Panel ButtonsCancel job To disable this featureControl Panel Buttons Print demo page and configuration sheetCleaning the inside of the printer USING THE CONTROL PANELControl Panel Light Message Control Panel LightsPrinting in the manual feed mode Control Panel LightsManual feed mode Paper out in the manual feed modechapter Choosing Paper and Other Media Transparency films*2 Media Sizes and CapacitiesChoosing Paper and Other Media Media SizeChoosing Paper and Other Media Paper GuidelinesSelecting the Output Tray Printing to the Top Output Tray Face downPrinting to the Rear Output Tray Face up To open the rear output tray Selecting the Output TrayLoading Paper Using Tray 1 or the Optional TrayLoading Paper Using the Multi-Purpose Tray4.8 PRINT MEDIA Loading Paper1 Pull the Multi-Purpose Tray down toward you To load paper in the Multi-Purpose TrayLoading Paper Stack height limit markPRINT MEDIA Using the Manual Feed Loading Paper4.10 PRINT MEDIA 4 Print the document ErrorCancel/Reprint Loading PaperPrinting on Envelopes Guidelines2 Open the rear output tray and pull the extender Printing on Envelopes 5 Adjust the guide to the left edge of the envelope stack3 Flex or fan the envelopes to supply air through them for loading Printing on Labels Guidelines1 Open the Multi-Purpose Tray and the rear output tray the extender out ot its full-length position Printing on TransparenciesGuidelines 1 Open the Multi-Purpose Tray and pullPrinting on Preprinted Paper GuidelinesLoad with the design face up, top edge toward the printer Printing on Card Stock or Custom-sized Media Adjust the guide to fit the width of the mediaGuidelines Topics included in this chapter are Printing a Document chapter1 Open the document you want to print Printing a Document5.2 PRINTING TASKS Printing a DocumentAlso, select the paper size you have loaded in your printer Printing a Document3. Select the Samsung ML-6060 Series PCL Printing a DocumentPrinting a Document Canceling a Print JobPrinting Help Cancel/ReprintUsing Toner Save Mode To enable this feature from the ML-6060 series printerTo enable this feature from the software application Printing on Both Sides of the Paper Manual Duplexing Short Edge in the Printing on Both Sides of the Paper Manual DuplexingLong Edge in the Short Edge in the PortraitPrinting on Both Sides of the Paper Manual Duplexing Long Edge in theShort Edge in the Printing Multiple Pages on One Sheet of Paper N-Up Printing 4 pages per sheet6 pages per sheet Printing Booklets Note For booklet printing, only four paper sizes aresupported Letter, A4, Legal, and Executive 8 page document Printing Bookletstoward the printer Printing BookletsIn Portrait orientation insert the pages with left edgeNote The paper size for all pages of the print job must be the same Printing on Different Paper for the First PageFitting Your Document To a Selected Paper Size Poster printing Printing PostersPrinting Poster 5.18 PRINTING TASKS Setting Graphic PropertiesResolution SRT Mode Setting Graphic PropertiesNote SRT Mode is disabled when 1200 dpi settings are selected Graphic Mode Setting Graphic PropertiesNo te Not all graphic images can print using the Vector select the Raster setting and reprint your graphicTo use an existing watermark Printing WatermarksPrinting Watermarks On First Page Only - Prints the watermark only on the first pageTo create or edit a watermark To add a new watermark to the list, click Add Printing WatermarksUsing Page Overlay What is an Overlay?Creating a New Page Overlay Using Page Overlay Using Page Overlaythe Overlay List box 5.26 PRINTING TASKS Using Page OverlayClick Delete Overlay Using Page OverlayDeleting a Page Overlay List boxCleaning the Printer chapterTopics included in this chapter are Maintaining Toner Cartridge Saving toner Maintaining Toner CartridgeCAUTIONS Redistributing TonerToner Cartridge 1 Open the top cover 2 Remove the toner cartridge from the printerMAINTAINING YOUR PRINTER Toner Cartridge5 Firmly close the cover If the print remains lightCleaning the Printer Cleaning the OutsideCleaning the Inside Printing a cleaning sheet Cleaning the PrinterTroubleshooting PS Errors Troubleshooting Checklist Solving General Printing ProblemsSolving Print Quality Problems Troubleshooting Error Messages Common Windows Problems Common Macintosh Problemsthe control panel is on Troubleshooting ChecklistSolution CheckPossible Cause Solving General Printing ProblemsProblem SolutionPossible Cause Solving General Printing ProblemsProblem Solution7.4 PROBLEM SOLVING Solving General Printing ProblemsProblem SolutionPossible Cause Solving General Printing ProblemsProblem SolutionDemo Page Configuration SheetCleaning Sheet Printing Special PagesOutput Area Clearing Paper Jams5 Remove the jammed paper Clearing Paper Jams8 To resume printing, open the top cover, and then close it back Clearing Paper Jams6 Replace the exit roller 7 Replace the stopper and close the rear output tray1 Slide out Tray 1 to expose the jammed paper Input Area7.10 PROBLEM SOLVING Clearing Paper Jams4 To resume printing, open the top cover, and then close PROBLEM SOLVINGClearing Paper Jams 3 Slide the tray back into the printer2 Carefully lift up the guide feed Inside the PrinterClearing Paper Jams 1 Open the top cover and remove the toner cartridge4 Flip down the guide feed, and reinstall the toner cartridge Clearing Paper Jams5 Close the top cover. Printing can be resumed 1 Pull the option Tray 2 out of the printer In the Optional Tray7.14 PROBLEM SOLVING Clearing Paper JamsClearing Paper Jams Tips for Avoiding Paper JamsLight or feded print Solving Print Quality ProblemsPrint Quality Checklist Solving Print Quality ProblemsSolving Print Quality Problems Clean the LSU see pageIf white vertical streaks appear on the page condition Specifications” on page A.2Try installing a new toner cartridge If the amount of background toner shading becomesSolution Page skewSolving Print Quality Problems ProblemBack of printouts dirty Solving Print Quality ProblemsProblem SolutionAaBbCc Horizontal stripesSolving Print Quality Problems SolutionPrinter Light Patterns Troubleshooting Error MessagesDoor open, or no toner cartridge Troubleshooting Error MessagesSystem error Paper jambefore Printing box and click OK. From Spool Common Windows ProblemsProblem Possible Cause and SolutionPossible Cause and Solution Common Macintosh ProblemsProblems in the Chooser ProblemPossible Cause and Solution Printing ErrorsCommon Macintosh Problems ProblemInstalled Troubleshooting PS ErrorsProblem SolutionAppendix A Printer Specifications Paper SpecificationsThis appendix provides information on the following topics Specification and Description Printer SpecificationsOverview Paper SpecificationsWeight Paper SpecificationsSupported Sizes of Paper DimensionsaProblem with Paper Guidelines for Using PaperPaper Specifications SymptomSpecifications Paper SpecificationsPaper Output Capacity Paper SpecificationsPrinter and Paper Storage Environment Paper SpecificationsPaper should be stored at or near room temperature Use only the Multi-Purpose Tray to print envelopes EnvelopesPaper Specifications Minimum MaximumMinimum Paper SpecificationsAvoid printing over the area where the envelope’s seams meet Type of AddressWhen selecting labels, consider the quality of each component LabelsTransparencies Paper SpecificationsInstalling the Printer Software Frequently Asked Questions About USB Appendix BUSB cable and install USB driver Installing the Printer Software1. Install PCL driver 2. Connect printer withInstalling the Printer Software B.2 USING YOUR PRINTER WITH A USB CABLE5 Check Search for the best driver for your device and click Next 2 Select the ML-6060 Series PCL 6 printer icon in the Printers folder Installing the Printer Software1 From the Start menu, select Settings, then select Printers USING YOUR PRINTER WITH A USB CABLE B.3A 1 In Windows 98, select Start Settings Control Panel Frequently Asked Questions About USBQWhat is USB? QHow can I determine if my computer’s USB port is enabled?Frequently Asked Questions About USB Appendix C Topics included in this appendix are Macintosh InstallationUsing PCL Driver Using PS Driver System Requirements Macintosh InstallationUSB cable is not provided in your printer. Purchase a certified Connecting To MacintoshMacintosh Installation USB ConnectionUSING YOUR PRINTER WITH MACINTOSH C.3 Macintosh Installationa Category 5 twisted pair cable with RJ-45 connectors for card installed standard for ML-6060S and ML-6060N, optionMacintosh Installation Using PCL Driver Choosing PCL DriverPrinting from a Macintosh C.6 USING YOUR PRINTER WITH MACINTOSH Using PCL DriverUSING YOUR PRINTER WITH MACINTOSH C.7 Using PCL Driver6 Click Print when you are finished checking your settings Select the desired option for advanced printing featuresUsing PCL Driver Advanced PrintingDarkness/Quality LayoutUsing PCL Driver ColorBackground Printing Paper Source4 Double-click Desktop Printer Utility Using PS DriverInstalling PPD file on the USB-connected Macintosh 3 Double-click Apple LaserWriter SoftwareUsing PS Driver Installing PPD file on the network-connected MacintoshPrinting from a Macintosh Selecting Print Settings Appendix DAbout Remote Control Panel for DOS Installing the Remote Control Panel for DOS UsersPRINTING FROM DOS APPLICATIONS D.1 About Remote Control Panel for DOSLanguage Codes Installing the Remote Control Panel for DOS UsersSelecting Print Settings To install the DOS Remote Control PanelSelecting Print Settings To access the Remote Control PanelPRINTING Selecting Print Settings CONFIGValid range is 0 to 300 seconds Selecting Print Settings TESTPCL5e Topics included in this Appendix are Appendix ESetting Up Your Printer with PS Option Installing PPD Files Accessing the PS Printer Driver FeaturesInstalling PPD Files Setting Your Printer with the PS Option4 Click Install the Samsung Software-II on your PC PostScript Installing PPD Files3. Select Samsung ML-6060 Series PS Accessing the PS Printer Driver FeaturesOpening the Printer Properties Window To open the properties window from the Printer folderThis appendix provides information on the following topics Appendix FSetting Up a Locally Shared Printer Setting Up a Network-Connected PrinterPrinting Across a Network About Sharing the Printer on a NetworkLocally Shared Network-Connect5 Select Properties in the Printers menu Setting Up a Locally Shared PrinterSetting Up Host Computer Setting Up Client PCUSING THE PRINTER ON A NETWORK F.3 Setting Up a Network-Connected PrinterAppendix G Making Installation Diskettes Installing Software from DiskettesThis appendix provides information on the following topics 3 Click Make your own Diskette set of software Making Installation Diskettes5 Click Copy all disk images Making Installation DiskettesMaking Installation Diskettes Installing Software from DiskettesAppendix H Precautions DISCONNECT THE POWER CORDDISCHARGE STATIC ELECTRICITY 1 Turn the printer power off and unplug all cables from the printer Memory and PostScript SIMMs5 Rotate it up until it snaps into place Memory and PostScript SIMMsclip 9 Reconnect the power cord and turn the printer onMemory and PostScript SIMMs 7 Rotate it up until it snaps into place5 Remove the two screws, then remove the plate Network Interface CardNetwork Interface Card 7 Tighten the two screws as shown8 Tightenplate. the two screws, then replace the 1 Turn off the printer and unplug all cables from the printer Paper Tray2 Observe the location of the support unit’s connector and tabs connectorThis appendix provides information on the following topic AppendixLinux Driver Installation You can use Samsung ML-6060 Series printer in Linux environmentInstall Setup Script file configuration Linux Driver InstallationInstallation 2. Install setup scriptLinux Driver Installation 3. Set up the printer filterDevice option Numeric INDEXINDEX see driver, PCL INDEXINDEX uninstall, driversetup in macintosh SRT mode