Samsung NE595N0PBSR user manual Troubleshooting

troubleshooting

TROUBLESHOOTING

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM.			POSSIBLE CAUSE			SOLUTION
The range is not	The appliance has been installed				•	Place the oven rack in the center of the
level.	improperly.					oven. Place a level on the oven rack.
						Adjust the leveling legs at the base of the
						range until the oven rack is level.
					•	Insure the floor is level and strong and stable
						enough to adequately support the range.
	The floor is sagging or sloping.				•	Contact a carpenter to correct the situation.
	The kitchen cabinets are not				•	Insure the cabinets are square and provide
	properly aligned and make the					sufficient room for installation.
	range appear to be not level.
The appliance must	The kitchen cabinets are not square				•	Contact a builder or installer to make the
be accessed for	and built too tightly in to the appliance.					appliance accessible.
servicing and cannot
	Carpet is interfering with				•	Provide sufficient space so the range can
be moved easily.	movement of the range.					be lifted over the carpet.
The oven control	You have a function error code.				•	Press the CLEAR/OFF pad and restart
beeps and displays						the oven. If the problem persists,
an error code.	CODE			CAUSE		disconnect all power to the range for at
	-SE-			Shorted key		least 30 seconds and then reconnect the
	E-27			Oven sensor opened		power. If this does not solve the problem,
	E-28			Oven sensor shorted		call for service.
	E-08			Oven heating error
	E-0A			Oven heating over
	E-0E			Door locking error
	E-84			Communication error
The Cooktop	You have a function error code.				•	Press touch the on/off control key pad. If
control beeps and						the problem persists, disconnect all power
displays an error	CODE			CAUSE		to the range for at least 30 seconds and
code.	-SE-			Touch pad Short Error		then reconnect the power. If this does not
	-LE-			Low Voltage Error		solve the problem, call for service.
	-ot-			Over Temperature Error
	- -			Pan Detection Error
					•	Call for service.
	CODE			CAUSE
	-to-			Top Sensor Open Error
				(Sensor-Top)
	-t	-		Top Sensor Short Error
				(Sensor-Top)
	-bo-			IGBT Sensor Open Error
				(Assy-Inverter Module)
	-b		-	IGBT Sensor Short Error
				(Assy-Inverter Module)
	-FL-			DC fan motor Error

61_ Troubleshooting

(IB_Better)NE595N0PBSR_AA_DG68-00430A-03_EN.indd 61 2013-05-20 �� 3:48:42