Questions and Answers

This section provides information on possible problems, solutions and other references for system use.

Windows Related

Q1 The system does not shutdown properly.

AWhen the system does not shutdown normally, press and hold the Power button until the system manually shuts off. If the Power-Saving Mode is configured into the Power button, press and hold for more than 4 seconds to shut the system off. When the system is turned on after such manual shutdown, Scandisk will run to check errors in the system.

Q2 The system freezes during program operation

A1 There is an error with the program currently being used. Press the <Ctrl>, <Alt>, and <Delete> keys simultaneously and click and Task in the [Windows Task Manager] window.

A2 There is an error with the Windows OS. Reboot the system by using the Power button.

Q3 The USB device does not work properly.

AThe P30 system supports only standard USB devices that use a current of up to 500mA without using external power. Therefore, USB devices that consume more than 500mA without using external power are not supported.

Q4 The system enters rest mode when operating on battery power if the battery charge is too low.

AConnect the AC power immediately. Operating in rest mode for a long period of time may cause loss of data.

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Samsung NP30RP1KCW/SEK, NP30RP54C2/SEG Questions and Answers, Windows Related, Q1 The system does not shutdown properly