Samsung SCX-4828FN, SCX-4824FN manual Understanding Display Messages, Troubleshooting

UNDERSTANDING DISPLAY MESSAGES

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.

• If the message is not in the table, cycle the power and try the printing job again. If the problem persists, call for service.

•Some messages may not appear in the display depending on options or models.

•xxx indicates the media type.

•yyy indicates the tray.

MESSAGE	MEANING	SUGGESTED
		SOLUTIONS
[COMM. Error]	The machine has a	Ask the sender to try
	communication	again.
	problem.
[Incompatible]	The machine has	The received fax data will
	received a fax from	be deleted.
	which is registered as	Reconfirm junk fax setup.
	a junk fax.	See page 51
[Line Error]	Your machine cannot	Try again. If the problem
	connect with the	persists, wait an hour or so
	receiving fax machine	for the line to clear and try
	or has lost contact	again.
	because of a problem	Or, turn the ECM mode
	with the phone line.	on. See page 51.
[No Answer]	The receiving fax	Try again. Make sure that
	machine has not	the receiving machine is
	answered after	operational.
	several redial
	attempts.
[Stop Pressed]	Stop/Clear has been	Try again.
	pressed during an
	operation.
[yyy]	There is no paper in	Load paper in the tray.
Paper Empty	the tray.
[yyy]	The paper size	Load the correct paper in
Paper Mismatch	specified in the printer	the tray.
	properties does not
	match the paper you
	are loading.
Cancel?	Your machine’s	To cancel the fax job,
W Yes X	memory has become	press the OK button to
	full while trying to	accept Yes.
	store an original into	If you want to send those
	memory.	pages that have been
		successfully stored, press
		the OK button to accept
		No. You should send the
		remaining pages later,
		when memory is available.
Connection Error	Connection with the	Check the server settings
	SMTP server failed.	and the network cable.

MESSAGE	MEANING	SUGGESTED
		SOLUTIONS
Data Read Fail	Time expired while	Try again.
Check USB Mem.	reading data.
Data Write Fail	Storing to the USB	Check the available USB
Check USB Mem.	memory failed.	memory space.
Document Jam	The loaded original	Clear the jam. See page
	has jammed in the	64.
	ADF.
Door Open	The front cover is not	Close the cover until it
	securely latched.	locks into place.
Duplex Jam 0	Paper has jammed	Clear the jam.
Check Inside	during duplex printing.	See page 66.
	This is applicable only
	to machines with this
	feature.
Duplex Jam 1	Paper has jammed	Clear the jam.
Open/Close Door	during duplex printing.	See page 66.
	This is applicable only
	to machines with this
	feature.
Enter Again	You entered an	Enter the correct item
	unavailable item.	again.
File Format	The selected file	Use the correct file format.
Not Supported	format is not
	supported.
Group Not	You have tried to	Use a speed dial number
Available	select a group location	or dial a number manually
	number where only a	using the number keypad.
	single location
	number can be used,
	such as when adding
	locations for a Multiple
	Send operation.
Install Toner	The toner cartridge is	Install the toner cartridge.
T	not installed.
Invalid Toner	The toner cartridge	Install the a Samsung-
T	you have installed is	genuine toner cartridge
	not for your machine.	designed for your
		machine.
Line Busy	The receiving fax	Try again after a few
	machine did not	minutes.
	answer or the line is
	already engaged.
Mail Exceeds	The mail size is larger	Divide your mail or reduce
Server Support	than the supported	the resolution.
	size by SMTP server.
Main Motor	There is a problem in	Open and then close the
Locked	the main motor.	front cover.

68_Troubleshooting