Common Windows problems | Samsung SCX-4828FN, SCX-4824FN instruction

CONDITION	SUGGESTED SOLUTIONS

Blank areas appear	You may have chosen the wrong paper settings
at the bottom of each	in the user option setting. For details about
page or on other	paper settings, see page 31.
pages, with a small
strip of text at the
top.

Common PostScript problems (SCX-4x28 Series only)

The following situations are PS language specific and may occur when several printer languages are being used.

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section

	PROBLEM	POSSIBLE	SOLUTION
	PROBLEM	CAUSE	SOLUTION
		CAUSE

	PostScript file	The PostScript	• Install the PostScript driver,
	cannot be	driver may not be	referring to Software
	printed.	installed correctly.	section.
			• Print a configuration page
			and verify that the PS
			version is available for
			printing.
			• If the problem persists,
			contact a service
			representative.

	“Limit Check	The print job was	You might need to reduce the
	Error” message	too complex.	complexity of the page or
	appears.		install more memory.

	A PostScript	The print job may	Make sure that the print job is a
	error page prints.	not be PostScript.	PostScript job. Check to see
			whether the software
			application expected a setup or
			PostScript header file to be
			sent to the machine.
	The optional tray	The printer driver	Open the PostScript driver
	is not selected in	has not been	properties, select the Device
	the driver.	configured to	Settings tab, and set the Tray
		recognize the	option of the Installable
		optional tray.	Options section to Installed.

Common Windows problems

	CONDITION	SUGGESTED SOLUTIONS

	“File in Use”	Exit all software applications. Remove all
	message appears	software from the StartUp Group, then restart
	during installation.	Windows. Reinstall the printer driver.

	“General Protection	Close all other applications, reboot Windows
	Fault”, “Exception	and try printing again.
	OE”, “Spool32”, or
	“Illegal Operation”
	messages appear.
	“Fail To Print”, “A	These messages may appear during printing.
	printer timeout error	Just keep waiting until the machine finishes
	occurred.” messages	printing. If the message appears in ready mode
	appear.	or after printing has been completed, check the
	appear.	connection and/or whether an error has
		connection and/or whether an error has
		occurred.

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

76_Troubleshooting

Image 76

Samsung SCX-4828FN, SCX-4824FN manual Common PostScript problems SCX-4x28 Series only, Common Windows problems

Contents

Multi Functional Printer Features of your new laser product Special Features Features by Models FeaturesAbout this USER’S Guide Convention Description Example Quick Install Guide Finding More InformationOnline User’s Guide Printer Driver Help Important Safety Symbols and Precautions Safety informationWhat the icons and signs in this user’s guide mean Laser Safety Statement Ozone Safety Mercury SafetyPower Saver Perchlorate Warning Correct Disposal of Batteries in this Product Radio Frequency EmissionsFAX Branding FCC Information to the User Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK only Declaration of Conformity European CountriesApprovals and Certifications EC Certification Openssl License Original Ssleay License 12Safety information Contents Changing the settings for each copy Changing the default copy settingsUsing special copy features Setting copy timeout Fax setup Cleaning your machineMaintenance parts Other ways to fax Clearing paper jams Understanding display messages Solving other problemsSupplies Introduction Printer OverviewFront view Rear view This chapter includes Control Panel Overview Understanding the Status LED Status DescriptionOff Green Blinking Menu Overview TCP/IP Printer Driver Features Supplied SoftwarePrinter driver PostScript driver SCX-4x28 Series only Setting UP the Hardware Getting started System Requirements WindowsOperating Free System CPU RAM HDD Space Requirements Configuring network protocol via the machine Setting UP the NetworkSupported operating systems Installing the Software Using SetIP programInstalling the program Starting the program Machines Basic Settings Altitude adjustmentClick Printer Setting Changing the display language Setting the date and time Changing the clock modeChanging the default mode Setting sounds Using the save modes Setting print job timeout Changing the font setting Click Printer Setting Click Emulation Loading originals and print media Loading OriginalsOn the scanner glass ADF Selecting Print Media Specifications on print media Type Size Dimensions Weighta Capacityb Media sizes supported in each mode Mode Size SourceGuidelines for special print media Media Type Guidelines Changing the Size of the Paper in the Paper Tray Loading PaperLoading paper in the tray 1 or optional tray Full Printing on Special Print Materials Feeding the print material manuallyPunched paper Card stock Label Setting the Paper Size and Type Adjusting the Output SupportStacking papers firmly Changing the Settings for Each Copy CopyingSelecting the Paper Tray Copying Changing the Default Copy Settings Using Special Copy FeaturesID Card Copying Collation Adjusting background images Up or 4-up copyingPoster copying Clone copying Setting Copy Timeout Printing on Both Sides of Paper Scanning Scanning BasicsScanning from the Control Panel Scanning to application programs Setting scan information in Samsung Scan Manager User authentication for network scanningSetting up an e-mail account Scanning by a Network Connection Changing the Default Scan Settings Changing the Settings for Each Scan JOBSetting UP Address Book Searching Address Book for an entry Using Address Book entriesPrinting Address Book Basic printing Canceling a Print JOBPrinting a Document Setting the fax header Adjusting the document settingsFaxing Sending a FAX Receiving a FAX Receiving automatically in Fax mode Receiving manually in Tel modeReceiving manually using an extension telephone Receiving automatically in Ans/Fax mode Activating secure receiving mode Sending a delayed faxOther Ways to FAX Receiving faxes in memory Sending a priority fax Forwarding faxes FAX Setup Changing the fax setup optionsForwarding received faxes to email address Sending options Changing the default document settings Setting up Address BookPrinting sent fax report automatically Speed dial numbers Group dial numbers Searching Address Book for an entryDeleting a Address Book entry Printing Address Book About USB Memory Plugging in a USB Memory DeviceScanning to a USB Memory Device Scanning Printing from a USB Memory Device Backing UP Data Managing USB Memory Deleting an image fileFormatting a USB memory device Viewing the USB memory status Maintenance Printing ReportsPrinting a report REPORT/LIST Description Cleaning Your Machine Cleaning the outsideCleaning the inside Clearing Memory Cleaning the scan unit Maintaining the Cartridge Replacing the Toner Cartridge Maintenance Parts Clearing the Toner Empty messageChecking replaceables Replacing the ADF rubber pad Managing Your Machine from the Website To access SyncThru Web ServiceChecking the MACHINE’S Serial Number Troubleshooting Tips for Avoiding Paper JamsClearing Document Jams Input Misfeed Clearing Paper Jams Exit misfeedRoller misfeed Paper feed area Manual tray Toner cartridge areaPaper exit area Duplex unit area Optional tray Message Meaning Suggested Solutions Understanding Display Messages Assigned Page/Cancel Job Send ErrorWrong Config Memory Full Condition Suggested Solutions Solving Other ProblemsPaper feeding Printing problems Condition Possible Suggested Solutions Cause Printing quality problems Toner smear Vertical repetitiveDefects Misformed Copying problems Scanning problems Fax problems Common Windows problems Common PostScript problems SCX-4x28 Series onlyProblem Possible Solution Cause Common Linux problems Scanners list Not appear onNot scan Common Macintosh problems Ordering supplies and accessories AccessoriesHOW to Purchase Supplies Installing accessories Precautions to Take When Installing AccessoriesInstalling a memory module Upgrading a Memory Module Activating the added memory in the PS printer properties Select Device SettingsSelect the Samsung SCX-4x28 Series PS printer Specifications General Specifications Printer Specifications Scanner Specifications Copier Specifications Facsimile Specifications Glossary ITU-T No chart EthernetEtherTalk Fuser Unit MAC address ModemNetWare Originals Subnet Mask Toner CartridgeUNC Path Watermark Index LED Receiving a fax Contact samsung worldwide COUNTRY/REG Customer Care WEB Site ION Center Russia Page Rev Software section Contents Using Windows Postscript Driver SCX-4X28 Series Using Smart Panel Using Your Printer with a Macintosh Installing Printer Software Installing Software for Local PrintingTypical Installation Select Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Installing Software for Network Printing Custom Installation Click Next Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Printing a Document Select your printer driver from the Name drop-down list Printing to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Layout Tab Paper TabPaper Orientation Source Graphics Tab Scaling Printing Extras Tab Advanced OptionsWatermark Overlay Using a Favorite Setting Using HelpAbout Tab Printer Tab Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Printing on Both Sides of Paper Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size None Using Watermarks Using an Existing WatermarkCreating a Watermark Editing a Watermark Using Overlays What is an Overlay?Using a Page Overlay Creating a New Page Overlay Using Windows PostScript Driver SCX 4x28 Series Advanced Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Setting Up a Host Computer Setting Up a Client ComputerCheck the Share this printer box Double-clickPrinters and Faxes Using Samsung SmarThru Office Scanning Using Samsung SmarThru OfficeWorking area Uninstalling Samsung SmarThru Office Scanning Process with TWAIN- enabled SoftwareUsing Onscreen Help File Scanning Using the WIA Driver Windows XPWindows Vista Windows Troubleshooting Guide Printer SettingUnderstanding Smart Panel Toner Level Opening the Troubleshooting Guide Using Printer Settings UtilityChanging the Smart Panel Program Settings Driver Setting Only for Windows Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click Uninstall Using the Unified Driver Configurator Printers ConfigurationOpening the Unified Driver Configurator Printers Tab Scanners Configuration Ports ConfigurationClasses Tab Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing from Applications Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function Installing Software Installing the Printer driverUninstalling the Printer driver Select Easy Install and click Install. Easy Install is Setting Up the Printer For a Network-connectedFor a USB-connected Click Add on the Printer List Printing a Document Changing Printer SettingsLayout Graphics Paper Printing Multiple Pages on One Sheet of Paper Duplex Printing Scanning with USB ScanningStart Applications and click Image Capture Index Windows 16 toner save 16 true-type option