
PROBLEM | SOLUTION |
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The Audio icon of Smart Viewer | If your PC has no Audio driver or has some problem |
is left deactivated in Live mode. | with Audio play by an Audio driver, the Audio icon |
Setting Audio to On in the Camera | will be deactivated. Please check Audio driver |
menu of your DVR will make no | installation status. |
difference. |
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When selecting the channel which | PTZ control is available in both Smart Viewer and |
PTZ Camera is connected to in | your DVR. Other user might control the PTZ for your |
the Live mode of Smart Viewer, | DVR to terminate the PTZ Camera Menu or Auto |
click the “Menu Control” button | Pan/Scan/Pattern motions while you select the other |
among PTZ setup buttons to enter | channel. This may cause the initialization. |
the Function Menu mode in PTZ |
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Camera, and return from the other |
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channel, the PTZ related buttons |
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have been initialized. |
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No Time Bar in the Search | Time Line can be converted into 2 modes, General |
| (24 Hour Display) and Extension (2 Hour Display). In |
| Extension mode, Time Bar may not be seen in the |
| current time. Please enter General mode or click the |
| LEFT or RIGHT button to search Time Bar. |
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“NO HDD” icon and error message | Please check the HDD connection status. If this |
pops up. | problem persist without connection failure, contact |
| the technical support for checking hard disk. |
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DVR device does not show what | Make sure that the additional external HDD installed |
has been upgraded after adding a | is one of the devices listed on the compatibility list |
hard disk. | of HDDs. The list of the compatible devices with |
| Samsung DVR can be obtained from your vendor. |
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The connection status is not shown | Make sure that the external storage device installed is |
after connecting the external | one of the storage devices listed on the compatibility |
storage device, USB memory, USB | list of storage devices. The list of the compatible |
HDD and such. | devices with Samsung DVR can be obtained from |
| your vendor. |
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78_ appendix
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