
TROUBLESHOOTING (FAQ)
PROBLEM | SOLUTION |
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The system power is dead and | Please check the power connection. |
LEDs on the front of the set do not | Check the power voltage. |
operate at all. | If all your efforts as above end up with nothing, check |
| or exchange the power supply. |
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Video data remains in the system | Check the image of the camera connected to the |
but some channels display no | system. Improper input of camera may cause this |
video data but turns all blue. | symptom. |
| Check the camera power supply. |
| Sometimes, you see this symptom when the video |
| data is connected with multisystems and the video |
| signal from the video data distributor in use is weak. |
| If it’s the case, you shall connect the camera images |
| with your DVR directly to check or correct the |
| symptom. |
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The RECORD button is pressed | Please check the HDD space. |
but the REC LED does not light and | Please check the Record Mode setup in MENU. |
recording is not active. | It should be On. |
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Although all the LED operate on the | Please make sure the cable is connected. Video |
front panel, the screen is blink or | out may come out differently with the connected |
the display quality is low. | monitor. In short, Video Out is set to Composite |
| Output but connected to VGA Input Monitor or vice |
| versa. Then, keep pressing both the MODE button |
| and the ZOOM button for 5 seconds to change the |
| Video Out mode. |
| You may experience low display quality while the |
| dual video output is in use. In this case, please |
| switch it to the composite or VGA video output. |
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The LEDs blink and the logo screen | This symptom may be resulted from the failure |
repeatedly appears. | of HDD connection inside the DVR. Take off the |
| cover and check HDD connection status. If HDD |
| connection has no problem, please consult with the |
| dealer. |
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You cannot enter MENU by | If you forget the password, you shall reset the DVR to |
forgotten password. | the values set at the factory. Keep pressing both the |
| MODE button and the PTZ button for 5 seconds. |
| The default password is “4321.” |
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The channel button does not | If the current screen is in Event Monitoring, the |
operate in Live mode. | channel button does not operate. |
| Then, press the ALARM button to terminate the |
| current screen and select a channel. |
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The cursor cannot reach the | Please check both the channel and date are left |
starting point during Calendar | checked. Both shall be checked for play with Start. |
Search. | The cursor cannot reach the unrecorded date. |
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