Touch screen responds slowly or improperly | Samsung SM-G350EZKASER

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Samsung SM-G350EZKASER, SM-G350EZWASER manual Touch screen responds slowly or improperly

Contents

SM-G350E Table of Contents Messages & email Settings Read me first Instructional icons Device layout Getting started Buttons Package contents Installing the SIM or Usim card and battery Insert the battery Removing the SIM or Usim card and battery Charging the battery Reducing the battery consumption Inserting a memory card → Erase everything →Settings →Storage →Unmount SD cardRemoving the memory card Formatting the memory card Holding the device Turning the device on and off Locking and unlocking the device Activating SIM or Usim cards Using dual SIM or Usim cardsSwitching between cards Tapping Using the touch screenBasics Double-tapping Tapping and holdingDragging Spreading and pinching Flicking Icon Meaning Indicator icons Notifications panel Using the notifications panel Using the quick setting buttons Adjusting the brightness Home screen Home and Apps screens Home screen options Apps screen Samsung Apps Installing or uninstalling appsInstalling apps Opening apps Managing apps Uninstalling or disabling appsPlay Store Enabling apps Setting input languagesEntering text Copying and pasting Using additional keyboard functionsChanging the keyboard layout Managing the Home screen PersonalisingManaging the Home and Apps screens Hiding apps Changing view modeManaging the Apps screen Managing panels Pattern PasswordChanging the screen lock method Changing ringtones Setting wallpaper Adding accounts Setting up accountsMoving contacts using Samsung Kies Moving contacts from other devices to your device Network connectivity Connecting to a mobile networkConnecting to a Wi-Fi network Forgetting Wi-Fi networks Using Smart network switchAdding Wi-Fi networks About tethering and mobile hotspots Tethering devices and using mobile hotspotsUsing the mobile hotspot Before using this feature Tick USB tethering Using USB tetheringUsing Bluetooth tethering Tick Bluetooth tethering Making calls Phone Speed dial numbers Making calls from call logs or contact listsMaking calls from the favourites list Number prediction Rejecting a call → Set up call reject messages →CreateReceiving calls Answering a call During a voice call During a call Creating contacts manually ContactsAdding contacts Moving contacts from other devices Managing groups Managing contactsEditing a contact Tap →Add shortcut to home screen Importing and exporting contactsSearching for contacts Adding shortcuts for contacts to the Home screen Sending messages Messages & emailMessages Sending scheduled messages Viewing incoming messages Managing messages Setting up email accounts Reading messages Reading messages Google MailAdding contacts to the priority list Sending messages Camera etiquette CameraTaking photos or videos About taking photos or videos Viewing photos or videos Launching Camera on the locked screen Using the shooting mode Applying filter effects Using the zoom feature Reorganising camera shortcuts Changing Camera settingsConfiguring settings Brightness Change the brightness Gallery Viewing content on the device Gallery Browsing webpages Internet & SNSInternet Managing the webpage history ChromeHangouts ChatON Recording voice memos Voice featuresVoice Recorder Renaming voice memos Voice SearchPlaying voice memos Managing voice memos Playing videos MultimediaVideo Listening to the FM radio RadioSharing or deleting videos Adding stations to the favourites list YouTubeScanning radio stations Play Games Google+Photos Play Newsstand Play BooksPlay Movies & TV Play Music Starting S Planner UtilitiesPlanner Tap S Planner on the Apps screen Creating events or tasks Sharing events or tasks CalculatorSyncing events and tasks with your accounts Deleting events or tasks Deleting alarms AlarmSetting alarms Stopping alarms Stopwatch TimerDrive World clock Google Now GoogleMaps Searching the device Composing memos MemoGetting directions for a destination Adding and managing categories Deleting memos My FilesAbout My Files Searching for memos Viewing files Downloads Pairing with other Bluetooth devices BluetoothAbout Bluetooth Receiving an image Unpairing Bluetooth devicesSending and receiving data Sending an image Adding printer plug-ins Using the mobile printing featureConnecting to a printer Printing content Upgrading with Samsung Kies Device & data managerUpgrading the device Upgrading over the air Device MTP Connecting as a media deviceTransferring files between the device and a computer Backing up and restoring data Connecting with Samsung KiesUsing a Google account Tap Backup and reset and tick Back up my data →Back up Performing a data resetUsing a Samsung account Tap Backup and reset →Factory data reset Wi-Fi SettingsAbout Settings Wi-Fi Direct BluetoothSetting Wi-Fi sleep policy Setting Network notification Data usage Flight modeTethering and Mobile hotspot More networks Default messaging appSIM card manager Mobile networks Lock screenSound Wallpaper Display Ringtones and keypad tones Additional settingsCall Answering/ending calls Location BatteryStorage Application manager Security Set up SIM card lock Samsung keyboard DefaultLanguage and input Language Keyboard swipe Google voice typingVoice search Pointer speed Backup and resetText-to-speech options Date and time AccessibilityAdd account About device Google SettingsPrinting Accessibility Accessibility Activating or deactivating TalkBack On the Apps screen, tap Settings →Accessibility →TalkBack→ Settings, and then tick Explore by touch TalkBack Controlling the screen with finger gestures Configuring settings for shortcut gestures Configuring finger gesture settingsConfiguring settings for vertical gestures Changing reading units Changing reading units using two-part vertical gestures Changing reading units by using the local contextual menu → Manage customised labels Pausing TalkBackUsing the quick navigation feature Adding and managing image labels Configure settings for TalkBack for your convenience Configuring settings for TalkBack Reading passwords aloud Entering additional characters Setting text-to-speech featuresEntering text using the keyboard Editing text Changing keyboard input language Changing the input language On the Apps screen, tap Settings →Accessibility →Font sizeChanging the font size Entering text by voice Turning off all sounds Setting flash notificationUsing mono audio Magnifying the screen Using interaction control mode Setting tap and hold delay options Answering or ending calls Using other useful features Your device displays network or service error messages Troubleshooting Touch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost Copyright