Troubleshooting
Connecting to a computer
Symptom
Explanation/Solution
When accessing videos, a computer does not | • Disconnect the USB cable from the computer and camcorder, restart the computer, then reconnect it | |
recognise your camcorder. | correctly. | |
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| • You need to install a video codec on the PC to play back the files recorded by your camcorder. Install or | |
| run the internal edit software | |
| • Make sure you insert the connector in the correct direction, and connect the USB cable to the USB | |
Cannot play back a video file properly on a PC. | jack on your camcorder firmly. Disconnect the cable from the computer and camcorder, restart the | |
| computer. Reconnect it properly. | |
| • Your computer may not have the necessary performance specifications to play back a video file. Check | |
| the recommended computer specifications. | |
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| • Exit the | |
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| • Set PC Software to On in the Settings menu. | |
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| • The image or sound of the video file may stop playing back temporarily depending on the data transfer | |
The image or sound of the video file recorded by | speed of PC. Copy the video file to your PC and then play it back on the PC. | |
your camcorder does not play back correctly on | • If you connect the camcorder to your PC that the PC does not support | |
your PC. | the image or sound of the video file may not play back correctly. Video files copied to the PC are not | |
| affected by it. | |
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| • Check the system requirements to play back a video. ¬page 80 | |
The playback screen is paused or distorted. | • Exit all other applications running on the computer. | |
• If you play back the recorded file by connecting the camcorder to your PC, the file may not play back | ||
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| smoothly depending on the data transfer speed of PC. |
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