appendix

TROUBLESHOOTING

 

 

 

 

 

PROBLEM

 

SOLUTION

 

 

 

I can’t access the camera from a

Check to make sure that the camera’s Network settings are appropriate.

web browser.

Check to make sure that all network cables have been connected properly.

 

 

If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses

 

 

without any problem.

 

If connected using a DDNS URL, verify that the MAC address has been properly entered.

 

If the camera is connected to an xDSL network, ensure that Bandwidth is set to less than

 

 

600Kbps. Because xDSL offers slow connection speed, setting Bandwidth high results in

 

 

network load and hinder network connection.

 

If the camera is connected to a router, verify that port forwarding is properly configured.

 

 

 

Viewer got disconnected during

Connected Viewers become disconnected upon any change to camera or network configurations.

monitoring.

Check all network connections.

 

 

If the camera is connected over an xDSL network, it’s possible for Viewer to disconnect

 

 

under poor network conditions.

 

 

I cannot connect to the system

• When you try to connect to the system using a tab browser, the same cookie information is

using a tab browser of Internet

 

shared, resulting in errors when connected. Therefore, instead of using a tab browser, open

Explorer 7.0.

 

a new browser window to connect to the system.

 

 

The camera connected to the

• Turn off the firewall settings on your PC and then search the camera again.

network is not detected in the IP

 

 

installer program.

 

 

 

 

 

Images overlap.

Check whether two or more cameras are set to a single multicast address instead of different

 

 

addresses. If a single address is used for multiple cameras, the images may overlap.

 

 

 

No image appears.

If the transmission method is set to multicast, check whether there is a router that supports

 

 

multicast in the LAN the camera is connected to.

 

 

 

I enabled Motion Detection Feature

Verify the settings in the following sequence:

under Motion Detection, but .jpg

 

A. NTP must be properly configured.

files are not getting sent over FTP/

 

B. Motion Detection Feature must be enabled.

SMTP even after motion detection

 

C. Alarm Video Transmission must be enabled.

occurs at the camera.

 

D. Check for scheduling conflict.

 

 

Is it possible to configure Motion

• Yes. Motion Zone can be configured independently of whether or not Motion Detection

Zone with Motion Detection

 

Feature is in use.

Feature disabled?

 

 

 

 

 

A motion event took place but

Check alarm output port settings.

didn’t trigger an alarm.

 

 

 

 

 

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Samsung SNC-C7478 user manual Troubleshooting, Problem Solution