Troubleshooting, Resetting Your Handheld | Samsung SPH-I330 specs

Troubleshooting

Before contacting Sprint PCS Customer Service Solutions, try the following:

▶Make sure that the battery is properly attached to your phone.

▶Make sure that the battery is fully charged.

▶Make sure that there is no visible physical damage to your phone or battery.

▶Make sure that the cradle/charger is plugged in to a working receptacle.

▶Perform a soft or hard reset of the Sprint PCS Phone by using the stylus to press the reset button located on the bottom of your phone, next to the power/accessory interface connector.

▶If unable to HotSync, make sure that Local Serial is selected by right clicking the HotSync icon located in the menu bar.

▶If you still cannot perform a HotSync, make sure that the correct COM port is selected in the HotSync Setup. For more information, see "Selecting HotSync Setup Options" on page 153.

▶If you are using Windows 2000 or XP, make sure you have the proper user rights. You must have Standard User rights to install the i330 software.

Resetting Your Handheld

Under normal circumstances, you will not have to use the reset button. On rare occasions, however your handheld may no longer respond to buttons or the screen. In this case, you need to perform a reset to get your handheld running again.

Performing a Soft Reset

A soft reset tells your handheld to stop what it is doing and start over again. All records and entries stored in your handheld computer are retained with a soft reset. After a soft reset, the main phone screen is displayed.

To perform a Soft Reset:

▶Use the tip of the stylus, or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button

Section 2: Understanding Your Phone

2J: Getting to Know the Handheld Computer 99

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Samsung SPH-I330 manual Troubleshooting, Resetting Your Handheld, Performing a Soft Reset

Contents

Online User’s Guide Important Information Regarding the Local Serial Connection Thank you for choosing Sprint Welcome to Sprint Introduction to this Online User’s Guide Table of Contents Setting Your Phone’s Security Managing Call History Computer To Do List Using PCS Service Safety Guidelines Warranty Information LMI330103002F3 Getting Started This Section Setting Up Service Activating Your Phone Getting Started With PCS ServiceDetermine If Your Phone Is Already Activated Unlocking Your Phone Select Messages and tap Voicemail Setting Up Your VoicemailTo set up voicemail From the Phone main menu, tap Getting Help Press PCS Operator ServicesPCS Directory Assistance Understanding Your Phone Your PCS Phone The Basics Front View of Phone 2A Your PCS Phone The Basics 2A Your PCS Phone The Basics Main LCD Viewing the Display Screen Graffiti Writing Entering Data in the Graffiti Writing Area of your Phone Using the Applications Launcher Features of Your Turning Your Phone OFF Adjusting the Brightness & ContrastTurning Your Phone on and OFF Turning Your Phone on Date Book Address Book To Do List Memo Tap when finished to save and exit Gently push the battery down until it snaps into place Using the BatterySoftware Version Charging the Battery Connecting the Cradle to a Desktop Computer Connecting the Cradle PC System Requirements for the Palm Desktop Software Installing the Palm Desktop SoftwareTurn the desktop computer back on Insert the Palm Desktop CD into the desktop computer Making and Answering Calls Displaying Your Phone NumberMaking Calls To Silence Ringer When you’re finished, tapOne-Handed Dialing Answering Calls Missed Call Notification Using One/Two Touch Speed DialingCalling Emergency Numbers Save to save the phone number in your Internal Phone Book Dialing OptionsIn-Call Options To select an option press Deactivate Key Tones MuteTap Deactivate Key Tones Dtmf Tone Tap Dtmf Tones End-of-Call Options Add or adjust the settings that are right for you Controlling Your Phone’s Settings Select Options and tap Preferences Adjusting the Phone’s Volume SettingsRinger Types Selecting Ringer Types for Voice Calls Tap the drop down menu and select Sounds Tap the Tone box Selecting a Tone LengthSelecting Ringer Types for Messages Selecting a Roam Ringer Changing the Greeting Silent ModeMinute Beep Service Area Connect Tone Disconnect Tone Alert Notification Seconds, 1 minute, 2 minutes, or 3 minutes Changing the Backlight Time LengthChanging the Display Screen Tap for Preferences Wake Up Feature Can customize your phone to meet your personal needs Setting Your Phone’s Security Locking Your Phone Accessing the Security Menu To unlock your phone Enter your lock code and tap Calling in Lock ModeUnlocking Your Phone Changing the Lock Code Numbers Using Special NumbersResetting Your Phone To add or replace a special number Controlling Your Roaming Experience Roaming on Analog Networks Understanding RoamingRecognizing Icons on the Display Screen Roaming on Other Digital Networks Set Mode Setting Your Phone’s Roam ModeService Mode To Place Roaming Calls With Call Guard On Controlling Roaming Charges Using Call GuardNo Call Guard is OFF Yes Call Guard is on Call Guard Application Menus and Entering Text Opening an Application Using the stylus, tap the icon Application is startedApplication Launcher Application Categories Tap Edit Categories Creating a New CategoryDeleting a Category Elements of the Application Screen Applications DisplayChanging the View Functional calculator Online Help MenusMenu Launcher Marking a Record Private Finding RecordsSorting Records Private Records Tap the Applications Launcher Tap the Security icon Enter your password and tap ShowAttaching Notes Shown These records are always displayed Tap Yes to confirm the deletion of the note Choosing FontsTo review a note, tap the note icon Tap the note icon Beaming Information Getting Application InformationTo Display the About Box Your Call History Managing Call HistoryMessage Types New Message Alerts Message Options Outgoing Calls Incoming Calls Missed Calls Viewing HistoryMaking a Call From Call History Select the desired entry from the list and tap Call Prepending a Phone Number From Call History Saving a Phone Number From Call History Tap Yes to confirm the deletion Erasing Call HistoryOutgoing Calls Incoming Calls Missed Calls Tap Delete All Using the Address Book Creating a New Entry Creating an Address Book Entry Entering Pauses There are two different types of pauses. They are Show in List Address Details To set the special ringer To assign a categoryTo make entries private To set Speed Dial Speed DialTap Done to exit Play or Erase Recorded Voice Names To setup Voice DialingVoice Dial Tap the Set Voice Dialing button Making Calls from the Address Book Editing an Address Book Entry Viewing Address Book EntriesCalls, and tap Address To Look Up an Address Looking up an Address Book EntryDeleting an Entry Tap Details Tap Delete Beaming Address Book Entries Sorting the Address Book Beaming a Business Card Address Book Menu OptionsRecords Menu Options Menu Following choices are available in the Records menu Options Menu Date Book Scheduling Timed Events Scheduling Events Tap OK to confirm your selection and exit Scheduling an untimed event Scheduling Untimed EventsTap New Set Time dialog box, tap No Time Scheduling a timed event for another date You can easily change scheduled events in the Date Book Rescheduling an EventRescheduling Tap the desired event Setting an Alarm for an EventDismissing an Alarm Marking an Event As Private View Ic o ns Week View Changing the Date Book ViewDay View Week View Month View Agenda View Displaying Different Views Event Conflicts Tap an event to display the event description Tips for Month View Month ViewAgenda View Tips for Agenda View Scheduling Repeating EventsScheduling a Repeating Event Deleting an Event Editing Repeating EventsTips for Scheduling Repeating Events Edit Menu Date Book Menus Options Menu Using Voice-Activated Dialing Recording Memos Using Your Phone’s Voice ServicesCalls and record memos Placing Voice Dialing Calls with the Voice Dial Button Using Voice-Activated DialingSetting up Voice Dial Tap Record Managing the Voice Dial List From the Phone Menu, tap and select CallsPlacing a Voice Dial Call from the List Tap Voice Dial Playing a Memo Recording MemosErasing an entry From the Phone Menu, tap and select Calls Message and tap Deleting all Memos Deleting a Memo Getting to Know the Handheld Computer Front View of the Handheld Computer What is a Handheld Computer Typing Tapping and Typing Opening an Application Customizing your Handheld Computer Setting the Time and Date Enter the correct date Setting other Preferences Resetting Your Handheld TroubleshootingPerforming a Soft Reset Performing a Hard Reset Entering Information into the Handheld Computer When finished, tap Using the On-Screen keyboard Graffiti Writing To start using Graffiti Remove the stylus from your phone 104 Here is the Graffiti alphabet Capital Letters Cap Lock Here is a chart of how to write Graffiti numbersWriting Punctuation Marks Writing Symbols and Extended Characters Writing Accented Characters Here is a chart of how to write Graffiti symbols Graffiti Shortcuts Command Bar Comma delimited .csv, .txt Address Book and Memo Pad only Using a ShortcutImporting Data Lu Lunch Di Dinner Importing Data Expense Manager Creating a New Expense Creating Expense Items Changing the Date Changing the Expense Date Adding Receipt Details Entering Receipt Details Filling in the Expense Automatically Entering the Expense Type Automatically Expense List Display Options Change the Currencies in the Drop Down Menu Changing Currency and Symbol DisplayExpense List, tap an Expense item Tap OK to exit the Select Currencies dialog box Creating and Printing an Expense Report Importing Data into Microsoft Excel 2L Expense Manager Using Expense Report Templates Viewing Expense Data using Excel Following options are available in the Options menu Expense Menus Creating a New Memo Reviewing/Editing Memos Memo Pad Menus Memo Pad Create a New Memo Creating a New Memo Making a Memo Private Choosing a Memo CategoryMaking a Memo Private Tap the Menu Launcher icon from the memo screen Reviewing or Editing MemosSorting Memos You can sort the memos alphabetically or in any order Tap OK to confirm the deletion of the memo Deleting a MemoBeaming a Memo Tap the memo that you want to delete Select the Record menu and tap Beam Memo Memo Pad MenusOption Menu To Do List Press the To Do List button on the front of the phone Creating a To Do List ItemCreating a To Do List Task Setting the Priority Level Setting Priorities Changing the Priority, Due Date and Category Checking OFF To Do List ItemsChanging Priorities and Due Dates Checking off a Completed Item Sorting To Do Items From the To Do List, tap the Show button To Display Completed and Due Items Deleting a To Do List ItemDisplaying Completed and Due Items Deleting an Item To Do Menus Breeze Calculator Opening the Calculator Using the Calculator Buttons Tap Options, and then tap Recent Calculations Displaying Recent CalculationsCalculator application, tap the Menu icon To display recent calculations When you have finished reviewing the calculations, tap OK Managing Handheld Computer Software Categorizing an Application Applications Launcher Changing the Launcher Display Tap the Applications Launcher Tap the Menu LauncherTap Options, then Preferences To Install Software on your phone Installing Palm ApplicationsPerform a HotSync operation Deleting Handheld Computer Applications Beaming Capabilities Checking Memory UsageTo Beam a Record, Business Card, or Category Receiving Beamed Information To Beam an Application 2P Managing Handheld Computer Software HotSync Operations Performing Your First HotSync Operation HotSync Manager and TechnologyPerform a HotSync the First Time 2Q Advanced HotSync Creating a User Profile Using a Profile for the First Time Performing a Local HotSync Operation Selecting HotSync Setup OptionsSetting Options Performing a Local HotSync Operation Available only when the Palm Desktop is running Starts Customizing the HotSync Operation Customizing Settings Performing a Network HotSync Operation Click Done to activate the settingsYour computer has TCP/IP support installed Performing a HotSync Operation via a Network Tap the Applications Launcher icon Using File LinkSetting up your phone for Network HotSync Click OK Perform a HotSync operation as normal IR HotSync Operations Windows task bar, click Start, choose Settings, and thenDouble-click Infrared Click the Options tab Performing an IR HotSync operation Configuring HotSync Manager for infrared communicationTo perform an IR HotSync operation Changing the Custom Phone Off Screen Changing the Phone Off ScreenPC/Handheld Returning to cradle HotSync operations Adding Keypad Skins Adding Custom Keypad Skins Using PCS Service Features PCS Service Features Basics Message Types Using VoicemailSetting Up Voicemail Knowing When You Have Messages Voicemail screen is displayed New Voicemail Message AlertsRetrieving Your Voicemail Messages From the phone main menu, tap the Menu Launcher Clearing the Voicemail Message Icon Using Caller ID Three-Way Calling Responding to Call WaitingAnswering a Waiting Call To Activate Call Forwarding Forwarding Your CallsTo Deactivate Call Forwarding Web Messaging PCS Business ConnectionSM PCS VisionSM Launching the Web Browsing the Web on Your PhoneYour User Name Tap the back arrow located on the bottom of the display Net GuardBrowsing the Web Tap to save and exit Deleting a Bookmark Accessing a BookmarkTap and select Page and tap Refresh Creating a Bookmark Restarting the Web Browser PCS Business ConnectionSM Personal Edition When is my data connection dormant? PCS Vision FAQsIndicator flashes on your phone’s display screen When is my data connection active? 3B PCS Vision PCS Voice CommandSM PCS Voice CommandSMIth Sprint, the first wireless provider to offer innovative PCS Voice Command Creating Your Own Address Book Getting Started With PCS Voice CommandWith PCS Voice Command There are four ways to update your address book Accessing Information Using PCS Voice Command Making a Call With PCS Voice CommandNumber will automatically be dialed. Keep in mind that Safety Guidelines and Warranty Information Safety Getting the Most Out of Your Reception Keeping Tabs on Signal StrengthUnderstanding the Power Save Feature Knowing Radiofrequency Safety Maintaining Your Phone’s Peak Performance Maintaining Safe Use of and Access to Your PhoneUsing Your Phone While Driving Do not take notes or look up phone numbers while driving Using Your Phone Near Other Electronic Devices Following Safety GuidelinesTurning Off Your Phone Before Flying Turning Off Your Phone in Dangerous Areas Restricting Children’s Access to your Phone Protecting Your Battery Caring for the BatteryDisposal of Lithium Ion LiIon Batteries FCC Notice Acknowledging Special Precautions and the FCC NoticeBody-Worn Operation FCC Radiofrequency Emission Specific Absorption Rates SAR for Wireless Phones User Guide Proprietary Notice Owner’s RecordModel PCS Phone SPH-I330 Serial No Manufacturer’s Warranty Manufacturer’s Warranty Standard Limited Warranty Manufacturer’s Warranty ·WARRANTIES of Title or NON-INFRINGEMENT 4B Manufacturer’s Warranty Calculator 137 Controlling Your Phone’s Settings 34 current HotSync Manager and Technology LMI330103102F4 Roaming LMI330103102F4 Your PCS Phone The Basics LMI330103102F4 LMI330103102F4