Before You Begin Troubleshooting
If it becomes necessary for you to take corrective actions, note the following safety tips and then begin your troubleshooting by checking for possible hardware, software, and printer maintenance issues.
CAUTION: Do not use tools or sharp objects to clear jams since this may damage the printer. Do not touch the surface of the Print Drum or the Transfer Drum. Touching these surfaces may damage them.
WARNING: Avoid contact with the Fuser area, which may be hot.
Also, be sure to observe the safety guidelines and recommendations provided in Appendix A: Safety Notes.
If your printer is not operating properly, make sure that the following hardware and software issues have been considered.
Hardware
Is the printer plugged in? Is the printer switched on?
