Samsung SSA-S2000W user manual 48_ Troubleshooting, troubleshooting

troubleshooting

Problem	Action
SSA-S2000 can recognize a	1) Check if the buzzer sounds when you press a key.
presented RF card but can not	- If you hear the buzzer sound
recognize the RF card number	cMaster Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
using the keypad.
	dEnter the command to enable the keypad input: 73 + ENT
	eFor more information, refer to the section of enabling or disabling the keypad
	input for a card number in the user manual.
	- If you hear the buzzer sound after a certain time
	cThe keypad input will be suspended for one minute (default) if you enter
	unregistered numbers in 5 consecutive times (default).
	dTo change the retry count for an unauthenticated access
	√ Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
	√ Enter the command to set the retry count for an unauthenticated access 82 + ENT
	√ Enter a new retry count: two digits + ENT (ex. 10 + ENT €the retry count is 10.)
	√ For more information, refer to the retry count setting section in the user manual.
	eTo change the keypad suspension time
	√ Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
	√ Enter the command to change the keypad suspension time: 60 + ENT
	√ Enter a new time: two digits + ENT (ex. 10 + ENT € the keypad input will be
	suspended for 10 minutes.)
	√ For more information, refer to the applicable section for the keypad suspension in the user
	manual.
	- If the buzzer stays inactive
	cInitialize the product.
	Initializing the product will restore all your settings regarding the Master Card
	and user cards to the factory default.
	2) If the problem persists after you have followed the procedures above, contact a
	designated service center.
The Exit button does not work at	1) Check if the Exit button is connected to SSA-S2000 properly.
all.	- Ensure that the Exit button is of the NO type.
	2) Check if the Exit button works normally.
	- Check the connection cable between the Exit button and SSA-S2000 for any disconnection or short-
	circuit.
	- Try to connect the two lines on the Exit button.
	cIf SSA-S2000 responds when you press the Exit button
	√ Replace the Exit button  it is defective
	dIf SSA-S2000 does not respond at all
	√ Initialize the product  the product malfunctions or is damaged.
	(Initializing will restore all data settings to the default.)
	√ For more information, refer to the initialization section in the user manual.
	3) If the problem persists after you have followed the procedures above, contact a
	designated service center.

48_ Troubleshooting