Sansui TV19PL120DVD Before Requesting Service, Symptoms, Cause, Solution, Page, Power

Before Requesting Service

If your unit does not work properly check the following before calling a service engineer.

SYMPTOMS	CAUSE	SOLUTION	PAGE
POWER
TV does not operate.	Internal error may occurs.	Unplug the unit for 1 minute, then plug it back	–
		in.
No power.	The Mains lead is disconnected.	Connect the Mains lead to the AC outlet.	3
	Main power (ON) switch is OFF.	Set it to ON.	2
TV BROADCAST RECEPTION
	The Mains lead is disconnected.	Connect the Mains lead to the AC outlet.	3
No picture, no sound.	Aerial connector is not connected or wires	Check aerial connections or broken wires.	3
	are broken.
	Sub Power ( ) button is off.	Press the Sub Power ( ) button.	2
	Possibly station trouble.	Try another channel.	14
	Possibly station trouble.	Try another channel.	14
Sound OK, poor
	Aerial connector is not connected	Check aerial connections or broken wires.	3
picture.	or wires are broken.
	Possibly local interference.	Move the aerial away from the source of	–
		interference.
	Possibly station trouble.	Try another channel.	14
Picture OK, poor	Possibly local interference.	Move the aerial away from the source of	–
sound.		interference.
	Volume control set at minimum position.	Increase VOLUME control.	14
	Aerial connector is not connected or wires	Check aerial connections or broken wires.	3
Poor reception.	are broken.
	Possibly station trouble.	Try another channel.	14
	Aerial connector is not connected or wires	Check aerial connections or broken wires.	3
	are broken.
Poor colour or no	Possibly station trouble.	Try another channel.	14
colour.	Possibly local interference.	Move the aerial away from the source of	–
		interference.
	Colour control is not adjusted.	Adjust the colour settings.	18
While viewing a DVB	Received channel has audio content only.	Some channel offers audio content only. It is
(digital) channel, there		normal.	26
is sound but no
picture.
Blocky image or	Digital signal strength is low.	Check all aerial connections.	–
image stops		Move the aerial away from areas of possible
intermittently.		interference. Try using an aerial booster.
Some digital channels	Some channels are encrypted and are only	Contact the service provider to subscribe.	–
cannot be viewed.	available via subscription.
ÒDatabase emptyÓ	The auto tuning process has not been	Check all aerial connections and try auto	3
message appears on	successful.	tuning again.
the screen.
No sound when	Audio leads have not be connected.	Ensure that seperate audio leads are
connecting to external		connected to the relevant audio input socket.	9
source via HDMI to
DVI lead.

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