TROUBLESHOOTING

Problem

Check

Solution or cause

 

 

 

 

 

 

 

 

 

Order

of

copies

Is the order of originals correct?

When using the document glass, set the

 

 

incorrect

 

 

 

originals from the first page one sheet at a

 

 

 

 

 

 

time.

 

 

 

 

 

 

When using the reversing automatic

 

 

 

 

 

 

document feeder, set the originals with the

 

 

 

 

 

 

first page up.

 

 

 

 

 

 

 

 

 

 

 

 

Color copies are being made on special

When special paper such as heavy paper 2,

 

 

 

 

 

paper such as heavy paper 2, transparency

transparency film, or envelopes (paper that

 

 

 

 

 

film, or envelopes (paper that can only be

cannot be output to the center tray) is used,

 

 

 

 

 

output face up).

copies are output face up to the left tray.

 

 

 

 

 

 

When making color copies on paper that can

 

 

 

 

 

 

only be output face up, the copies are output

 

 

 

 

 

 

face up in the order of scanning, and thus

 

 

 

 

 

 

the stack of copies is in the reverse order of

 

 

 

 

 

 

the stack of originals. When making black

 

 

 

 

 

 

and white copies on paper that can only be

 

 

 

 

 

 

output face up, the copies are output face up

 

 

 

 

 

 

in the reverse order of scanning, and thus

 

 

 

 

 

 

the stack of copies is in the same order as

 

 

 

 

 

 

the stack of originals.

 

 

 

 

 

 

 

 

Job

cancelation

Is a message requesting cancelation of job

Press the [CA] (clear all) key to cancel the

 

 

needed

 

 

displayed?

current job.

 

 

 

 

 

 

 

 

Scanning

of

Is a message indicating memory is full

If the data amount exceeds the limit when

 

 

originals

 

is

displayed?

using the pamphlet copy or multi shot copy

 

 

incomplete.

 

 

which requires scanning of all originals,

 

 

 

 

 

 

scanning will be canceled and copying will

 

 

 

 

 

 

not be performed.

 

 

 

 

 

 

If you install an additional memory, the

 

 

 

 

 

 

storage capacity will increase.

 

 

 

 

 

 

 

 

 

The

 

selected

Has "Sort" been selected and is color

When color copying is performed and "Sort"

 

 

number

of

sets of

copying being performed?

is selected, only one set of copies can be

 

 

copies is not printed.

 

made. If more than one set is needed,

 

 

 

 

 

 

replace the original and repeat the copy

 

 

 

 

 

 

procedure for each set needed.

 

 

 

 

 

 

 

 

Not all

pages are

When making black and white copies, the

When the memory becomes full during

 

7

copied

 

 

memory became full during scanning of the

scanning of the originals, you can select

 

 

 

 

 

 

 

 

originals and a message appears asking

whether you want to continue the job and

 

 

 

 

 

you whether you want to continue copying or

print only those originals that were scanned,

 

 

 

 

 

cancel.

or cancel the job. If you continue the job,

 

 

 

 

 

 

copies will only be made of the originals that

 

 

 

 

 

 

were scanned, and thus all originals cannot

 

 

 

 

 

 

be copied at once.

 

 

 

 

 

 

 

 

 

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