TROUBLESHOOTING

Always check the message display whenever the printer stops or operation is not possible.The messages will give you easy-to-follow directions. If the messages do not give specific instructions, check the list below.

This section describes only troubleshooting concerning the printer feature and problems common to all features of this product. For troubleshooting of the copier, facsimile, and network scanner features, see the respective manuals. Also for problems in peripheral units, see their respective descriptions.

Problem

Solution

 

 

 

 

 

Printer does not

Printer plugged in?

Plug the printer into a grounded outlet.

operate.

 

 

 

 

Main power switch on?

Turn on the main power switch.

 

 

 

READY indicator on?

The printer is warming up. (Warm-up time

 

 

is approximately 95 seconds.) Wait until

 

 

the READY indicator lights up.

 

 

 

 

 

 

Message indicating need to load

Load paper. (page xxxx)

 

paper displayed? (ERROR indicator

 

 

 

 

lit at the same time on the operation

 

 

 

 

panel of the main unit?)

 

 

 

 

 

 

 

 

 

Message indicating need to replace

Toner runs out. Replace the toner

 

the toner cartridge displayed?

cartridge immediately. (page xxxx)

 

(ERROR indicator lit at the same

 

 

 

 

time on the operation panel of the

 

 

 

 

main unit?)

 

 

 

 

 

 

 

 

 

Message indicating a paper misfeed

Remove misfed paper. (page xxxx)

 

displayed? (ERROR indicator lit at

 

 

 

 

the same time on the operation

 

 

 

 

panel of the main unit?)

 

 

 

 

 

 

 

Printer is on but data

Is the correct interface cable properly

Ensure that the correct interface cable is

 

is not received.

connected between the printer and

connected between the printer and your

 

your computer?

computer.

 

 

 

 

 

 

Is the correct printer driver installed?

Install the appropriate printer driver. (page

 

 

xxxx)

 

 

 

 

 

 

Is the printer not selected properly or

Ensure that this printer is selected on the

 

not registered on the network (when

application software or use an appropriate

 

used as a network printer)?

utility to check that the printer is registered

 

 

on the network.

 

 

 

 

 

Data is received but

Has an error occurred?

Check to see if an error message is

not printed. (DATA

 

displayed in the message display.

indicator blinks.)

 

 

 

 

Is the specified size paper loaded in the

Load paper, select another paper size or

 

printer?

cancel printing.

 

 

 

 

 

Printer cannot be

Is the printer driver installed

Install the printer driver correctly. (page

selected from

correctly?

xxxx)

computer.

 

 

 

 

 

 

 

 

 

Incorrect orientation

Is the orientation setting in the

Correct the orientation in the printer driver.

 

printer driver correct?

 

 

 

 

 

 

 

Paper image is clipped

Zoom printing?

Use the proper magnification ratio for

or off the edge of

 

printing.

paper.

 

 

 

 

 

 

 

 

 

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Sharp DM-4551, DM-3551, DM-3501, DM-4500, DM-4501, DM-3500, AR-P350, AR-P450 operation manual Troubleshooting, Problem Solution

DM-3551, AR-P450, DM-4500, DM-3501, AR-P350 specifications

The Sharp DM-4551, DM-4501, DM-3500, AR-P350, and DM-3501 are versatile multifunctional copiers that cater to the diverse needs of modern offices. Each model boasts a unique set of features and technologies aimed at enhancing productivity and efficiency in document management.

The Sharp DM-4551 stands out with its advanced printing capabilities, delivering high-quality output at speeds of up to 45 pages per minute. This model is equipped with a user-friendly touch screen interface, allowing for easy navigation and operation. Additionally, it supports duplex printing, reducing paper consumption and promoting sustainability in the workplace. The DM-4551 also features robust security options, such as data encryption and secure printing, ensuring that sensitive documents remain confidential.

The DM-4501, while slightly less advanced, still offers impressive features suited for busy environments. It has similar printing speeds and capabilities as its predecessor but focuses on streamlining workflows. The device's customizable workflows and automated features help users manage large volumes of documents efficiently. With network scanning options, the DM-4501 allows users to convert physical documents into digital formats quickly, facilitating easier information sharing and archiving.

For smaller offices, the Sharp DM-3500 provides a compact solution without sacrificing functionality. This model offers color printing, copying, and scanning. Its straightforward operations and compact design make it an ideal choice for teams looking for an all-in-one device that fits limited spaces. The DM-3500 also includes energy-saving modes and low power consumption, making it an environmentally friendly choice.

The AR-P350 is an impressive addition to the lineup, primarily focusing on high-performance printing. This model features advanced print technologies such as Sharp’s proprietary Microfine Toner, which ensures crisp and clear text and graphics. The AR-P350 is excellent for businesses that require large-volume printing, as it is designed for reliability and durability in demanding settings.

Lastly, the DM-3501 combines the features of its lower-tier counterparts with enhanced capabilities for larger workgroups. This model incorporates advanced connectivity, including mobile printing options, ensuring users can print from various devices seamlessly. The DM-3501 also focuses on providing comprehensive document management solutions, making it suitable for organizations that prioritize workflow optimization.

In summary, the Sharp DM-4551, DM-4501, DM-3500, AR-P350, and DM-3501 showcase the company's commitment to delivering multifunctional devices equipped with advanced technologies designed to enhance productivity, streamline processes, and maintain the security of important documents. Whether for large corporate settings or smaller offices, these models offer an array of features to accommodate various business needs.