Sharp FONS2 Troubleshooting, Problem Scan to E-mail is not successful Check Solution

Reduce the file size (decrease the number of scanned pages, use a lower resolution setting, or use a higher compression level such as G4). Contact your administrator to see if there is a file size limit for e-mail.

The image might have exceeded the file size limit set by your administrator for e-mail.

Check the stored address and correct if necessary.

Is the image being sent to the correct address? When using a Rapid Key or Speed Dial number, is the correct address (e-mail address or FTP address) stored in the Rapid Key or Speed Dial number?

Try sending the image using a different file format (TIFF or PDF) and/or compression method (uncompressed, G3 and G4).

Does the recipient have a software program (viewer) that is compatible with the format of the file sent?

9. Troubleshooting

Problem: The recipient can not open the image data. Check:

Solution:

Problem: Data sent does not reach the recipient.

Check:

Solution:

*If Scan to E-mail is not successful, check to see if an unsuccessful delivery message was sent to your specified sender’s e-mail address. This may provide details on the problem.

*To use Scan to Desktop, the Network Scanner Tool must be installed.

Problem: Scan to E-mail is not successful.

Check:

Solution:

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