Troubleshooting | Sharp FONS2 guide

Reduce the file size (decrease the number of scanned pages, use a lower resolution setting, or use a higher compression level such as G4). Contact your administrator to see if there is a file size limit for e-mail.

The image might have exceeded the file size limit set by your administrator for e-mail.

Check the stored address and correct if necessary.

Is the image being sent to the correct address? When using a Rapid Key or Speed Dial number, is the correct address (e-mail address or FTP address) stored in the Rapid Key or Speed Dial number?

Try sending the image using a different file format (TIFF or PDF) and/or compression method (uncompressed, G3 and G4).

Does the recipient have a software program (viewer) that is compatible with the format of the file sent?

9. Troubleshooting

Problem: The recipient can not open the image data. Check:

Solution:

Problem: Data sent does not reach the recipient.

Check:

Solution:

*If Scan to E-mail is not successful, check to see if an unsuccessful delivery message was sent to your specified sender’s e-mail address. This may provide details on the problem.

*To use Scan to Desktop, the Network Scanner Tool must be installed.

Problem: Scan to E-mail is not successful.

Check:

Solution:

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Sharp FONS2 operation manual Troubleshooting, Problem Scan to E-mail is not successful Check Solution

Contents

FO-NS2 Warranty Software License Page Table of Contents Troubleshooting Specifications Introduction Steps required for setup Press Setting the IP AddressPress Menu and then Press Enter If you are entering a permanent IP Right, press . When finished, press EnterEnter the IP subnet mask. When finished, press Enter Enter the IP gateway. When finished, press Enter Initializing the network interface board Then Printing out the Network Settings Mail Server and DNS Server Settings Accessing the Web page in the machineMail server and DNS server Network Scanning and Sender E-mail settings Setting Passwords Storing Network Scanning Destinations Storing destinations in the Web Creating personal books in the Web Scan to FTP Hyperlink Information on using Scan to Desktop Until Scan to E-MAIL SET-UP is selected Scan to E-mail Setup To enter a space, press To change case, pressTo clear a mistake, press DEL Press the letter keys to enter your e-mail address see Step Then pressTime display Load the documents Scan to E-mail Using the E-mail Key Press Enter . The document is scanned and transmitted Press Enter If you wish to enter a messagePress to select the option you want to change, and then Press Enter . Change the selected option as follows Sending an Image Using a Rapid Key or Speed Dial Number Sending an image using a Rapid KeyPress the appropriate Rapid Key Press Enter to begin scanning and transmission Enter your name, press Numeric keys Sending an image using a Speed Dial number If the destination is an e-mail Press Enter . Make sure that SET is selected Press Enter . Make sure that Destination Setting is selected Enter to complete the entry Press To select E-MAIL Clearing a Rapid Key or Speed Dial number Editing a Rapid Key or Speed Dial number Network Scanner Tool Installing the Network Scanner SoftwareSoftware Programs Sharpdesk Desktop Document Management Software Users Guides for Software Programs Installing Acrobat Reader Installing the software programs Setting up Network Scanner Tool Page Page Uninstalling a program Problem Scan to E-mail is not successful Check Solution Troubleshooting Error Code Table Description of the Error Error Message at the Communication ErrorProblem Takes a long time to send an image Problem Cannot connect to the network Check SolutionPage Warranty Sharp Corporation