Service

Before Calling Service

Use these suggestions before calling for service to avoid service charges

Troubleshooting Charts

The Cooktop

Table 10: Cooktop Troubleshooting Chart

Cooktop Problem

Possible Causes and Suggested Solutions

 

 

Cooking results are not what

• The cooktop is not level. Adjust leveling legs on bottom of range.

was expected.

• Cooking pan is not the appropriate size or type. See “Cookware Selection Guide”.

 

 

Water takes too long to boil

• Time to boil can vary greatly depending on environmental conditions. See “Boiling

 

Water” on page 26 for tips to decrease time to boil.

 

 

Burners click continuously

• Knob(s) are in the “light” position. Turn knobs to the “OFF” position or to desired

 

flame setting.

 

 

Burners click intermittently

• Moisture has accumulated inside the ignitor. Turn both front burners to the highest

 

setting for 15-20 minutes then turn to OFF.

 

 

Surface burners do not light

• Gas is turned off. Make sure the gas shut-off valve is in the ON position and the gas

 

supply to the house is not shut off.

 

• Unit is not hooked up to the gas supply. Call gas company.

 

• Plug is not completely inserted into outlet or the house wiring is incorrect. Check

 

the power supply, verify that the unit is grounded with the correct polarity, make

 

sure the unit is plugged in.

 

• Circuit breaker is tripped. Check circuit breaker and reset if necessary. Check and/

 

or replace fuse.

 

• Burner ports are clogged. Turn the cooktop off and allow the burners to cool.

 

Remove burner caps and use a stiff nylon bristle toothbrush to push debris through

 

burner ports.

 

• Misaligned burner cap. Verify that burner caps are properly positioned over burn-

 

ers.

 

• Ignitor is wet, damaged or dirty. Check ignitor for moisture. If wet, allow to air dry

 

before using. Check for burned-on food or grease. See cleaning recommendations.

 

Burner will not light if ignitor is wet, damaged or dirty.

 

 

Uneven or too high flame;

• Burner ports are clogged. Turn the cooktop off and allow the burners to cool.

burner is hard to light

Remove burner caps and use a stiff nylon bristle toothbrush to push debris through

 

burner ports.

 

• Misaligned burner cap. Verify that burner caps are properly positioned over burn-

 

ers.

 

• Burner cap is wet. Turn off burner and allow to cool. Dry burner cap and base thor-

 

oughly.

 

 

Uneven flame - LP gas users

• Call service

 

 

English 43

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Siemens HG2425UC, HG2528UC manual Before Calling Service, Troubleshooting Charts

HG2528UC, HG2425UC specifications

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