Uniform Call Distribution UCD, Qhde or rhde | Siemens optiPoint 400

Using Other Team Functions

Step by Step

Program/Service

UCD?

*401=Log on?

or

#401=Log off?

or

qhde or rhde

o

Program/Service

UCD?

#402=Not available?

or

*402=Available?

or

rhdf or qhdf

Uniform Call Distribution (UCD)

If this function has been configured (contact your serv- ice personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

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Siemens optiPoint 400 Uniform Call Distribution UCD, Qhde or rhde, Rhdf or qhdf, Logging on and off during your shift

Contents

HiPath HiPath 5000 RSM Before You Begin Important NotesMarks Contents Making Calls Convenience Functions Private Sphere/Security Using Other Functions Team and Executive/Secretary Using Other Team Functions Fixing Problems Labeling and DocumentationIndex OptiPoint 400 economy/standard control panel Basic operating instructions Screen Displays How to Use these Operating Instruc- tions With Function Keys Accessing FunctionsVia the Program/Service Menu Interactively Additional Team and Executive/Secretary Functions Using the Telephone EfficientlyFunctions You Can Use Basic and Enhanced Functions Making Calls Basic Functions Answering CallsAnswering a Call With the Handset Switching to Speakerphone Mode Switching to the HandsetEnding the call On-Hook Dialing Open Listening in the Room During a CallMaking Calls Off-Hook Dialing Ending the call Displaying and dialing saved station numbers Redialing a Number Qif or rif Turning the Microphone On and Off Return to the first party Switching to the Party on Hold ToggleConnecting the other parties to each other Calling a Second Party Consultation Hold Transferring a Call Using Variable Call Forwarding Call ForwardingDeactivating call forwarding Qjh Answering a Callback Using CallbackChecking and Canceling a Saved Callback Storing a Callback If you make a mistake KeySaving Repertory Dialing Numbers on Ending callback display Using Repertory Dialing Keys Adjusting the Attention Ring Volume Telephone SettingsAdjusting the Ring Volume Adjusting the Ring Tone Selecting the Language of Screen Prompts Adjusting the Speakerphone to the Room AcousticsAdjusting the Receiving Volume During a Call Adjusting the Display to a Comfortable Read- ing Angle Qim Making Calls Convenience Functions Rejecting Calls Using the Speakerphone Enabling and Disabling Handsfree Answerback Answering a Call With a HeadsetAnswering Calls from Qmj or rmj Activating the door opener Opening the door with a code at the door Accepting a Call From an Answering Ma- chine RlmDeactivating the door opener Dialing entered/displayed numbers Canceling en-bloc sendingDialing/Making Calls En-Bloc Sending / Correcting Numbers Ending Retrieval Using a Caller ListRlf Retrieving the Caller List Qlf Dialing a Station Number from the Caller ListRemoving an Entry from the Caller List Storing Station Speed-Dial Numbers Using Station and System Speed-Dial NumbersSpeed-dial Qmf Select and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory Qih Entry you wish to dial appears on the screen Dialing from the Telephone Database Ldap If no name is found Result is displayed If too many names are found Using Mailboxes Accessing the MailboxQld Assigning a Station Number Not for U.S Automatic Connection Setup HotlineWhen the reserved trunk becomes free Reserve Trunk Dialing aid from your telephone for another tele- phone Associated Dialing/Dialing AidDialing aid on the S0 bus Dialing aid at the a/b T/R port Ending the first call and answering the waiting call Using Call WaitingDuring a Call Accepting a Waiting Call Camp-On Preventing and Allowing Call Waiting Automatic Camp-On Turning the Call Waiting Tone On and OffParking a Call Retrieving a Parked Call Placing External Calls on Hold Picking up Retrieving a Held Call Qjg Adding Up to Five Parties To the Conference Initiator Only Conducting a Conference Leaving a Conference Ending a Conference Initiator OnlyQhme Removing Parties From the Conference Initiator Only Activating Tone Dialing Dtmf Suffix Dialing After a Speaker Call Announcement in a GroupQig Qie Trunk Flash Qjf If You Cannot Reach a DestinationCall Waiting Camp-On Busy Override Joining a Call in Progress Activating this function Using Night AnswerQhh Rhh Qme Assigning Functions to Keys Headset Meaning of LED Signals for Saved Functions Mailbox Following functions are assigned to keys which have no LED Assigning a Procedure Operating Steps to a Key Appointments Function Saving AppointmentsQhj Using Timed Reminders RhjDeleting and checking a saved appointment For all calls and the last one conducted Displaying and Assigning Call ChargesQji For the current call Displaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Qmlor rml Private Sphere/SecurityTurning Ringer Cutoff On and Off Turning Do Not Disturb On and Off Qll Caller ID SuppressionMonitoring a Room Qlj or rlj Qlh Trace Call Identifying Anonymous Callers Not for U.S Locking the Telephone to Prevent Unauthorized Use Qjj or rjjTo lock and unlock the telephone Locking Another Telephone to Prevent Unauthorized Use Saving Your PIN Qjl Using Other FunctionsSending a Message Creating and Sending a Message Displaying and Deleting Messages You Have Sent Entering text via the keypadAfter entering text Answering Messages Leaving an Advisory MessageQjm Display Number of Waiting Calls and Overload Indication Deleting Advisory MessagesRjm Using Another Telephone Like Your Own Deactivating indication Fax Details and Message on Answer- ing Machine Program/Service Activating Functions for Another Tele- phone Call forwarding, code *1/#1 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Qhf Qmdor rmd Controlling RelaysSensors HiPath 3300/3350/3500/3550 Only Radio Paging Not for U.S Answering the page from the nearest telephone Simple Paging EquipmentEnhanced Paging Equipment Hipath 3700/ 3750 Only Paging You belong to a hunt group or a group call Using Other Team FunctionsTurning Group Call On and Off Rlior qli Rli or qli Qle Accepting a Call for Another Member of Your TeamActivating and Deactivating a Ringing Group Qik Logging on and off at the beginning and end of your shift Uniform Call Distribution UCDQhde or rhde Rhdf or qhdf Qhdgor rhdg Qhdhor rhdhQhdi Meaning of LED Indications on Trunk Keys Using Trunk Keys Answering Calls With Trunk Keys Making Calls with Trunk KeysPlacing a call on hold Retrieving the call Switching Between Phone Calls on Multiple TrunksForwarding Calls on Lines Qide Meaning of LED Indications on the Forward Line Keys Ride Meaning of LED Indications on DSS Keys Using DSS KeysUsing DSS Keys to Answer Calls Calling a Team Member Directly Transferring a Call in Progress Accepting a Call for Another Team MemberJoining or Leaving a Group Call Deactivating ring transfer Transferring Calls Directly to the ExecutiveQidf Ridf Qmhd Testing the TelephoneTesting the Telephone Functions Checking the Key Assignment Special Functions in the LAN PC Network Leaving a Hunt Group/Group CallYou belong to multiple groups of another HiPath Transferring Call Forwarding Qhh Saving the telephones for the ringing group Qmd or rmd Opening the Door Labeling Key Fields Labeling and Documentation Documentation Attaching a Station Number Label Fixing Problems Telephone MaintenanceTroubleshooting Possible response Responding to Error Messages on the ScreenContacts for Resolving Problems Possible cause Call Index 108 109 110 Display Actively Menu Overview of Functions/Codes Alphabetical Overview of Functions/Codes Alphabetical Via With Inter 113 114 115 FCC Rules, Part ServiceFCC and Industry Canada Compliance FCC Certification and Requirements 117 Equipment Attachment Limitations Ringer Equivalence Number RENEquipment Attachment Limitations Ref. No. A31003-H1012-C122-5-7619