Using Virtual Assist

System Info -Displays detailed information about the customer’s computer.

Reboot Customer - Reboot the customer’s computer. Unless you have Requested full control, the customer will be warned about and given the opportunity to deny the reboot. You can select either a basic reboot or to reboot into Safe Mode.

Active Screens - Allows the technician to switch to a second monitor if the customer’s computer has more than one monitor configured, or display all monitors.

Request Full Control - Technicians can request full control of a customer’s desktop, allowing them to reboot the system, delete files, or over-write files on the customer’s computer without the customer being repeatedly prompted for permission. Select Request Full Control under the Commands menu to issue a request that will appear on the customer’s desktop.

Using Additional Virtual Assist Technician Commands

The Commands pulldown menu in the top left of the Virtual Assist window provides access to several of the options described above along with the following additional options:

Open Remote Task Manager Window - Opens the Task Manager on the customer’s computer.

Send Ctrl+Alt+Del - Enters Control-Alt-Delete on the customer’s computer.

Open Remote Start Menu - Opens the Start menu on the customer’s computer.

Send Alt+Tab to Remote - Enters Alt-Tab on the customer’s computer to toggle between open windows.

Ctrl Key Down - Engages the Control key on the customer’s computer.

Ctrl Key Up - Disengages the Control key on the customer’s computer.

Alt Key Down - Engages the Alt key on the customer’s computer.

Alt Key Up - Disengages the Alt key on the customer’s computer.

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SonicWALL SSL VPN 5.0 manual Using Additional Virtual Assist Technician Commands

SSL VPN 5.0 specifications

SonicWALL SSL VPN 5.0 is a powerful solution designed to provide secure remote access to organizations while ensuring robust security for their networks. This version builds upon previous iterations, incorporating advanced technologies and features that cater to both enterprise and small business needs.

One of the main features of SonicWALL SSL VPN 5.0 is its user-friendly web portal. The portal is accessible from any device with a web browser, allowing users to connect seamlessly to corporate resources without the need for client software installation. This flexibility is particularly beneficial for remote workers who may be using public or personal devices.

The SSL VPN 5.0 also supports multiple authentication methods, enhancing security while maintaining ease of access. It includes support for two-factor authentication (2FA), which adds an extra layer of protection during the login process. Administrators can configure various authentication schemes, including RSA SecurID, LDAP, RADIUS, and more, to meet organizational security policies.

Another notable characteristic of SonicWALL SSL VPN 5.0 is its scalable architecture. Organizations can easily expand their VPN capabilities as their workforce grows. The solution supports a large number of concurrent connections, ensuring that businesses can accommodate an increasing number of remote users without compromising performance.

SonicWALL SSL VPN 5.0 also emphasizes security features that protect both user data and the corporate network. It leverages strong encryption protocols, ensuring that all data transmitted between users and the network is secure from eavesdropping or interception. The solution employs SSL (Secure Sockets Layer) technology, which is widely recognized for its robust security measures.

In addition to security, SonicWALL SSL VPN 5.0 provides comprehensive access control options. Administrators can create policies that restrict user access based on roles or groups, making it easier to manage permissions and safeguard sensitive information. This granular control helps organizations enforce compliance with regulatory standards.

Moreover, the solution includes advanced logging and reporting capabilities that allow administrators to monitor user activity and access patterns. This insight not only aids in troubleshooting but also helps to identify potential security threats.

SonicWALL SSL VPN 5.0 stands out with its integration capabilities. It can work harmoniously with existing network infrastructures, including firewalls, to create a cohesive security strategy. By utilizing the SonicWALL global management system, IT teams can manage and monitor their VPN and other security solutions from a central location.

Combining ease of use, robust security, and comprehensive management capabilities, SonicWALL SSL VPN 5.0 is a compelling choice for organizations seeking to enable secure remote access while protecting their critical assets against emerging threats.