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SonicWALL SSL VPN 5.0 manual

Models: SSL VPN 5.0

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Troubleshooting Install Warranty User Configuration Tasks Disconnecting NetExtender Setting up Bookmarks Preferences / Proxy Settings Password Ending Virtual Access Mode Using Virtual Office Features

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SonicWALL SSL VPN 5.0 manual

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Manual 143 pages 44.03 Kb

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Contents

SonicWALL SSL VPN User’s Guide Page Table of Contents Iv SonicWALL SSL VPN 5.0 User Guide Guide Conventions About this GuideOrganization of this Guide International Telephone Support Icons Used in this ManualNorth America Telephone Support Current Documentation Important Information You NeedSonicWALL SSL VPN 5.0 User Guide Accessing Virtual Office Resources Virtual Office OverviewBrowser Requirements Following table provides specific browser requirements Web Management Interface Overview SonicWALL SSL VPN 5.0 User Guide Node Description Certificates SonicWALL SSL VPN 5.0 User Guide Using Virtual Office Features Importing CertificatesRSA User Authentication Process Using Two-Factor AuthenticationUser Configuration Tasks User PrerequisitesCreating a New PIN Vasco User Authentication Process Waiting for the Next Token ModeUsing One-Time Passwords Configuring One-Time Passwords for SMS-Capable Phones Troubleshooting Common Errors Using NetExtenderVerifying User One-Time Password Configuration Prerequisites for Windows ClientsPrerequisites for Linux Clients Prerequisites for Windows Mobile ClientsPrerequisites for MacOS Clients Prerequisites for Android Smartphone ClientsMacOS Platform Windows Platform InstallationWindows Platform Usage Linux PlatformAndroid Smartphone Platform Installing NetExtender Using the Mozilla Firefox BrowserWindows Mobile Platform SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide Field Description Internet Explorer Prerequisites Installing NetExtender Using the Internet Explorer BrowserInstalling NetExtender from Internet Explorer Click Ok in the Trusted Sites and Internet Options windowsSonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide Click OK in the Trusted Sites and Internet Options windows Launching NetExtender Directly from Your Computer Configuring NetExtender Properties Configuring NetExtender Connection Scripts Configuring Batch File Commands Click on Connection ScriptsConfiguring Proxy Settings Select the Enable proxy settings checkbox Configuring NetExtender Log Properties Configuring NetExtender Advanced Properties Viewing the NetExtender Log SonicWALL SSL VPN 5.0 User Guide Authentication Methods Disconnecting NetExtenderChanging Passwords Upgrading NetExtenderSonicWALL SSL VPN 5.0 User Guide Verifying NetExtender Operation from the System Tray Uninstalling NetExtenderUsing the NetExtender Command Line Interface Displaying Route InformationServer Installing NetExtender on MacOS SonicWALL SSL VPN 5.0 User Guide Using NetExtender on MacOS SonicWALL SSL VPN 5.0 User Guide Installing and Using NetExtender on Linux Type the cd netExtenderClient command SonicWALL SSL VPN 5.0 User Guide Installing and Using NetExtender for Windows Mobile SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide Installing NetExtender on Android Smartphones Passwords in NetExtender MobileClick on the NetExtender Android link SonicWALL SSL VPN 5.0 User Guide Using NetExtender on Android Smartphones Connecting to NetExtender SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide Exiting or Disconnecting from NetExtender ExitSonicWALL SSL VPN 5.0 User Guide Checking Status, Routes, and DNS Settings Configuring Profiles, Preferences, and Proxy Servers Profiles Export LOG Preferences / Proxy Settings Changing Your Password Related Documents Using Virtual Assist Understanding Virtual AssistInstalling and Launching Virtual Assist Configuring Virtual Assist Settings SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide Selecting a Virtual Assist Mode Launching a Virtual Assist Technician Session Performing Virtual Assist Technician Tasks Inviting Customers by Email Assisting CustomersSonicWALL SSL VPN 5.0 User Guide Using the Virtual Assist Taskbar and Tab Controls Using Additional Virtual Assist Technician Commands Using the Virtual Assist File Transfer Viewing Virtual Assist Session LogUsing Virtual Assist from the Customer View SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide SonicWALL SSL VPN 5.0 User Guide Ending a Virtual Assist Session Using Virtual Assist in Unattended ModeChanging the Virtual Assist Level of Control Enabling a System for Virtual Access Ending Virtual Access Mode Using the File Shares Applet Using File SharesUsing the Request Assistance Feature User Prerequisites Configuration OverviewSetting up Bookmarks Click Add Using the Java File Shares Applet 101 File Shares Applet Browser Overview 103 Configuration ExamplesConfiguring Bookmarks from Within the File Shares Applet SonicWALL SSL VPN 5.0 User Guide 105 Using Bookmarks from Within the File Shares AppletMoving Files and Folders SonicWALL SSL VPN 5.0 User Guide 107 SonicWALL SSL VPN 5.0 User Guide Launching a File Directly from the File Shares Applet 109SonicWALL SSL VPN 5.0 User Guide Using HTML-Based File Shares 111SonicWALL SSL VPN 5.0 User Guide Button Description 113Managing Bookmarks Adding Bookmarks 115SonicWALL SSL VPN 5.0 User Guide Input type=text name=’userid’ 117Configuring RDP ActiveX and Java Bookmarks Option Usage119 Determining the Remote Computer’s Full Name or IP Address Configuring Remote Desktop Access on the Remote ComputerEditing Bookmarks Removing Bookmarks Using BookmarksUsing Remote Desktop Bookmarks 121SonicWALL SSL VPN 5.0 User Guide Using VNC Bookmarks 123SonicWALL SSL VPN 5.0 User Guide Option Default Description of Options 125Using FTP Bookmarks Downloading Files 127Uploading Files Using Telnet Bookmarks 129Using SSHv1 Bookmarks Using SSHv2 Bookmarks 131Using Http and Https Bookmarks ActiveX Citrix Bookmark Using File Share BookmarksUsing Citrix Bookmarks 133SonicWALL SSL VPN 5.0 User Guide 135 Java Citrix Bookmark 137 Global Bookmark Single Sign-On Options Per-Bookmark Single Sign-On Options 139PASSWORD% Text Usage Variable Example UsageTrademarks Limited WarrantyLogging Out of the Virtual Office 141SonicWALL SSL VPN 5.0 User Guide SonicWALL, Inc