Using Virtual Assist

Using the Virtual Assist Taskbar and Tab Controls

The Technician’s view of Virtual Assist includes a Taskbar with a number of options.

Invite - Displays the Email Invite pane.

Chat - Displays the chat window to communicate with the customer.

Service - Displays the service queue of customers awaiting service.

Logging - Displays the log window.

Viewer - Displays or hide the entire Virtual Assist window.

Options - Displays Connection Profile and Connection Settings options.

Expand - Displays the Email Invite, Service, Logging, and Chat panes.

About - Displays the version information for the Virtual Assist client.

Note Clicking the _ button in the bottom right corner of the Taskbar will minimize the view so only the titles of the buttons are displayed, and not the icons. Clicking the x button in the top right of the corner will close Virtual Assist.

You can also display additional shortcuts and controls by selecting View > Tab Controls for Current Customer.

The following options appear at the top of the Virtual Assist window.

Full Screen - Expands the Virtual Assist window to the technicans entire monitor.

Auto Scaling - Fits the customer’s screen to the Virtual Assist window.

Zoom - Customizes the zoom of the customer’s screen.

True Size - Zooms to the actual size of the customer’s monitor resolution.

Refresh - Refreshes the customer’s screen.

File Transfer - Opens the File Transfer utility. See the “Using the Virtual Assist File Transfer” on page 89 for more information.

Chat - Opens a chat window with the customer.

SonicWALL SSL VPN 5.0 User Guide

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SonicWALL SSL VPN 5.0 manual Using the Virtual Assist Taskbar and Tab Controls

SSL VPN 5.0 specifications

SonicWALL SSL VPN 5.0 is a powerful solution designed to provide secure remote access to organizations while ensuring robust security for their networks. This version builds upon previous iterations, incorporating advanced technologies and features that cater to both enterprise and small business needs.

One of the main features of SonicWALL SSL VPN 5.0 is its user-friendly web portal. The portal is accessible from any device with a web browser, allowing users to connect seamlessly to corporate resources without the need for client software installation. This flexibility is particularly beneficial for remote workers who may be using public or personal devices.

The SSL VPN 5.0 also supports multiple authentication methods, enhancing security while maintaining ease of access. It includes support for two-factor authentication (2FA), which adds an extra layer of protection during the login process. Administrators can configure various authentication schemes, including RSA SecurID, LDAP, RADIUS, and more, to meet organizational security policies.

Another notable characteristic of SonicWALL SSL VPN 5.0 is its scalable architecture. Organizations can easily expand their VPN capabilities as their workforce grows. The solution supports a large number of concurrent connections, ensuring that businesses can accommodate an increasing number of remote users without compromising performance.

SonicWALL SSL VPN 5.0 also emphasizes security features that protect both user data and the corporate network. It leverages strong encryption protocols, ensuring that all data transmitted between users and the network is secure from eavesdropping or interception. The solution employs SSL (Secure Sockets Layer) technology, which is widely recognized for its robust security measures.

In addition to security, SonicWALL SSL VPN 5.0 provides comprehensive access control options. Administrators can create policies that restrict user access based on roles or groups, making it easier to manage permissions and safeguard sensitive information. This granular control helps organizations enforce compliance with regulatory standards.

Moreover, the solution includes advanced logging and reporting capabilities that allow administrators to monitor user activity and access patterns. This insight not only aids in troubleshooting but also helps to identify potential security threats.

SonicWALL SSL VPN 5.0 stands out with its integration capabilities. It can work harmoniously with existing network infrastructures, including firewalls, to create a cohesive security strategy. By utilizing the SonicWALL global management system, IT teams can manage and monitor their VPN and other security solutions from a central location.

Combining ease of use, robust security, and comprehensive management capabilities, SonicWALL SSL VPN 5.0 is a compelling choice for organizations seeking to enable secure remote access while protecting their critical assets against emerging threats.