SonicWALL SSL VPN 5.0 Viewing Virtual Assist Session Log, Using the Virtual Assist File Transfer

Using Virtual Assist

Viewing Virtual Assist Session Log

The Virtual Assist Session Log window can be displayed by clicking the Logging button in the Taskbar. The log displays a history of timestamped events for the session, such as opening Chat or File Transfer, requesting Full Control, etc.

Using the Virtual Assist File Transfer

The File Transfer window is used to transfer files to and from the customer’s computer. The file directory of the technician’s computer is shown on the left and the customer’s computer on the right.

The File Transfer window functions in much the same manner as Windows Explorer or an FTP program. Navigate the File Transfer window by double-clicking on folders and selecting files. The File Transfer window includes the following controls:

•Desktop jumps to the desktop of the technician’s or customer’s computer.

•Up navigates up one directory on either the technician’s or customer’s computer.

•Download transfers the selected file or files from the technician’s computer to the customer’s computer.

SonicWALL SSL VPN 5.0 User Guide 89