Using Virtual Assist

•Upload transfers the selected file or files from the customer’s computer to the technician’s computer.

•Delete deletes the selected file or files.

Note When deleting or over-writing files, the customer is warned and must give the technician permission unless the technician has clicked the Request Full Control button and the customer has confirmed.

•New folder creates a new folder in the selected directory.

•Rename renames the selected file or directory.

When a file is transferring, the transfer progress is displayed at the bottom of the File Transfer window. Click the Exit button to cancel a transfer in progress.

Note File Transfer supports the transfer of single or multiple files. It does not currently support the transfer of directories. To select multiple files, hold down the Ctrl button while clicking on the files.

Using Virtual Assist from the Customer View

Note SSL VPN release 3.5 and higher support Virtual Assist customer support for Mac systems. The Mac version of Virtual Assist supports only the basic connect and control features (and not advanced features such as chat and file transfer).

To launch a Virtual Assist customer session to request help on your computer, perform the following steps:

Step 1 There are several methods for accessing Virtual Assist:

•Navigate to the URL of the Virtual Assist home page that is provided by your support technician.

•If you received an email invitation, click on the link in the email or paste the URL into your Web browser.

90 SonicWALL SSL VPN 5.0 User Guide

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SonicWALL SSL VPN 5.0 manual Using Virtual Assist from the Customer View
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SSL VPN 5.0 specifications

SonicWALL SSL VPN 5.0 is a powerful solution designed to provide secure remote access to organizations while ensuring robust security for their networks. This version builds upon previous iterations, incorporating advanced technologies and features that cater to both enterprise and small business needs.

One of the main features of SonicWALL SSL VPN 5.0 is its user-friendly web portal. The portal is accessible from any device with a web browser, allowing users to connect seamlessly to corporate resources without the need for client software installation. This flexibility is particularly beneficial for remote workers who may be using public or personal devices.

The SSL VPN 5.0 also supports multiple authentication methods, enhancing security while maintaining ease of access. It includes support for two-factor authentication (2FA), which adds an extra layer of protection during the login process. Administrators can configure various authentication schemes, including RSA SecurID, LDAP, RADIUS, and more, to meet organizational security policies.

Another notable characteristic of SonicWALL SSL VPN 5.0 is its scalable architecture. Organizations can easily expand their VPN capabilities as their workforce grows. The solution supports a large number of concurrent connections, ensuring that businesses can accommodate an increasing number of remote users without compromising performance.

SonicWALL SSL VPN 5.0 also emphasizes security features that protect both user data and the corporate network. It leverages strong encryption protocols, ensuring that all data transmitted between users and the network is secure from eavesdropping or interception. The solution employs SSL (Secure Sockets Layer) technology, which is widely recognized for its robust security measures.

In addition to security, SonicWALL SSL VPN 5.0 provides comprehensive access control options. Administrators can create policies that restrict user access based on roles or groups, making it easier to manage permissions and safeguard sensitive information. This granular control helps organizations enforce compliance with regulatory standards.

Moreover, the solution includes advanced logging and reporting capabilities that allow administrators to monitor user activity and access patterns. This insight not only aids in troubleshooting but also helps to identify potential security threats.

SonicWALL SSL VPN 5.0 stands out with its integration capabilities. It can work harmoniously with existing network infrastructures, including firewalls, to create a cohesive security strategy. By utilizing the SonicWALL global management system, IT teams can manage and monitor their VPN and other security solutions from a central location.

Combining ease of use, robust security, and comprehensive management capabilities, SonicWALL SSL VPN 5.0 is a compelling choice for organizations seeking to enable secure remote access while protecting their critical assets against emerging threats.
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