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manual SonicWALL SSL VPN 5.0 User Guide
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SSL VPN 5.0
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Troubleshooting
Install
Warranty
User Configuration Tasks
Disconnecting NetExtender
Setting up Bookmarks
Preferences / Proxy Settings
Password
Ending Virtual Access Mode
Using Virtual Office Features
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Guide Conventions
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SonicWALL SSL VPN 5.0 User Guide
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Contents
SonicWALL SSL VPN User’s Guide
Page
Table of Contents
Iv SonicWALL SSL VPN 5.0 User Guide
Guide Conventions
About this Guide
Organization of this Guide
International Telephone Support
Icons Used in this Manual
North America Telephone Support
Current Documentation
Important Information You Need
SonicWALL SSL VPN 5.0 User Guide
Accessing Virtual Office Resources
Virtual Office Overview
Browser Requirements
Following table provides specific browser requirements
Web Management Interface Overview
SonicWALL SSL VPN 5.0 User Guide
Node Description
Certificates
SonicWALL SSL VPN 5.0 User Guide
Using Virtual Office Features
Importing Certificates
Using Two-Factor Authentication
User Configuration Tasks
RSA User Authentication Process
User Prerequisites
Creating a New PIN
Vasco User Authentication Process
Waiting for the Next Token Mode
Using One-Time Passwords
Configuring One-Time Passwords for SMS-Capable Phones
Using NetExtender
Verifying User One-Time Password Configuration
Troubleshooting Common Errors
Prerequisites for Windows Clients
Prerequisites for Windows Mobile Clients
Prerequisites for MacOS Clients
Prerequisites for Linux Clients
Prerequisites for Android Smartphone Clients
Windows Platform Installation
Windows Platform Usage
MacOS Platform
Linux Platform
Android Smartphone Platform
Installing NetExtender Using the Mozilla Firefox Browser
Windows Mobile Platform
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
Field Description
Installing NetExtender Using the Internet Explorer Browser
Installing NetExtender from Internet Explorer
Internet Explorer Prerequisites
Click Ok in the Trusted Sites and Internet Options windows
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
Click OK in the Trusted Sites and Internet Options windows
Launching NetExtender Directly from Your Computer
Configuring NetExtender Properties
Configuring NetExtender Connection Scripts
Configuring Batch File Commands
Click on Connection Scripts
Configuring Proxy Settings
Select the Enable proxy settings checkbox
Configuring NetExtender Log Properties
Configuring NetExtender Advanced Properties
Viewing the NetExtender Log
SonicWALL SSL VPN 5.0 User Guide
Disconnecting NetExtender
Changing Passwords
Authentication Methods
Upgrading NetExtender
SonicWALL SSL VPN 5.0 User Guide
Uninstalling NetExtender
Using the NetExtender Command Line Interface
Verifying NetExtender Operation from the System Tray
Displaying Route Information
Server
Installing NetExtender on MacOS
SonicWALL SSL VPN 5.0 User Guide
Using NetExtender on MacOS
SonicWALL SSL VPN 5.0 User Guide
Installing and Using NetExtender on Linux
Type the cd netExtenderClient command
SonicWALL SSL VPN 5.0 User Guide
Installing and Using NetExtender for Windows Mobile
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
Installing NetExtender on Android Smartphones
Passwords in NetExtender Mobile
Click on the NetExtender Android link
SonicWALL SSL VPN 5.0 User Guide
Using NetExtender on Android Smartphones
Connecting to NetExtender
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
Exiting or Disconnecting from NetExtender
Exit
SonicWALL SSL VPN 5.0 User Guide
Checking Status, Routes, and DNS Settings
Configuring Profiles, Preferences, and Proxy Servers
Profiles
Export LOG
Preferences / Proxy Settings
Changing Your Password
Related Documents
Using Virtual Assist
Understanding Virtual Assist
Installing and Launching Virtual Assist
Configuring Virtual Assist Settings
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
Selecting a Virtual Assist Mode
Launching a Virtual Assist Technician Session
Performing Virtual Assist Technician Tasks
Inviting Customers by Email
Assisting Customers
SonicWALL SSL VPN 5.0 User Guide
Using the Virtual Assist Taskbar and Tab Controls
Using Additional Virtual Assist Technician Commands
Using the Virtual Assist File Transfer
Viewing Virtual Assist Session Log
Using Virtual Assist from the Customer View
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
SonicWALL SSL VPN 5.0 User Guide
Ending a Virtual Assist Session
Using Virtual Assist in Unattended Mode
Changing the Virtual Assist Level of Control
Enabling a System for Virtual Access
Ending Virtual Access Mode
Using the File Shares Applet
Using File Shares
Using the Request Assistance Feature
User Prerequisites
Configuration Overview
Setting up Bookmarks
Click Add
Using the Java File Shares Applet
101
File Shares Applet Browser Overview
103
Configuration Examples
Configuring Bookmarks from Within the File Shares Applet
SonicWALL SSL VPN 5.0 User Guide
105
Using Bookmarks from Within the File Shares Applet
Moving Files and Folders
SonicWALL SSL VPN 5.0 User Guide
107
SonicWALL SSL VPN 5.0 User Guide
Launching a File Directly from the File Shares Applet
109
SonicWALL SSL VPN 5.0 User Guide
Using HTML-Based File Shares
111
SonicWALL SSL VPN 5.0 User Guide
Button Description
113
Managing Bookmarks
Adding Bookmarks
115
SonicWALL SSL VPN 5.0 User Guide
Input type=text name=’userid’
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Configuring RDP ActiveX and Java Bookmarks
Option Usage
119
Determining the Remote Computer’s Full Name or IP Address
Configuring Remote Desktop Access on the Remote Computer
Editing Bookmarks
Using Bookmarks
Using Remote Desktop Bookmarks
Removing Bookmarks
121
SonicWALL SSL VPN 5.0 User Guide
Using VNC Bookmarks
123
SonicWALL SSL VPN 5.0 User Guide
Option Default Description of Options
125
Using FTP Bookmarks
Downloading Files
127
Uploading Files
Using Telnet Bookmarks
129
Using SSHv1 Bookmarks
Using SSHv2 Bookmarks
131
Using Http and Https Bookmarks
Using File Share Bookmarks
Using Citrix Bookmarks
ActiveX Citrix Bookmark
133
SonicWALL SSL VPN 5.0 User Guide
135
Java Citrix Bookmark
137
Global Bookmark Single Sign-On Options
Per-Bookmark Single Sign-On Options
139
PASSWORD%
Text Usage Variable Example Usage
Limited Warranty
Logging Out of the Virtual Office
Trademarks
141
SonicWALL SSL VPN 5.0 User Guide
SonicWALL, Inc
Guide ConventionsGuide Conventions
SonicWALL SSL VPN 5.0 User Guide