SonicWALL SSL VPN 5.0 SonicWALL Technical Support

Guide Conventions

6

SonicWALL SSL VPN 5.0 User Guide

Icons Used in this Manual

These special messages refer to noteworthy information, and include a symbol for quick

identification:

Tip Useful information about security features and configurations on your SonicWALL.

Note Important information on a feature that requires callout for special attention.

SonicWALL Technical Support

For timely resolution of technical support questions, visit SonicWALL on the Internet at

http://www.sonicwall.com/us/Support.html. Web-based resources are available to help you

resolve most technical issues or contact SonicWALL Technical Support.

To contact SonicWALL telephone support, see the telephone numbers listed below:

North America Telephone Support

U.S./Canada - 888.777.1476 or +1.408.752.7819

International Telephone Support

Australia - + 1.800.35.1642

Austria - + 43(0)820.400.105

EMEA - +31(0)411.617.810

France - + 33(0)1.4933.7414

Germany - + 49(0)1805.0800.22

Hong Kong - + 1.800.93.0997

India - + 8026556828

Italy - +39(0)2.7541.9803

Japan - +81 (0) 3-3457-8971

New Zealand - + 0800.446489

Singapore - + 800.110.1441

Spain - + 34(0)9137.53035

Switzerland - +41(0)1.308.3.977

UK - +44(0)1344.668.484

Note Please visit http://www.sonicwall.com/us/support/contact.html for the latest technical

support telephone numbers.

Contents

Main Page Table of Contents Page Using This Guide About this Guide Organization of this Guide Guide Conventions Icons Used in this Manual SonicWALL Technical Support North America Telephone Support International Telephone Support More Information on SonicWALL Products Current Documentation Quick Access Work Sheet Important Information You Need Page Virtual Office Overview Virtual Office Overview Accessing Virtual Office Resources Browser Requirements Browser Requirements SonicWALL SSL VPN 5.0 User Guide 11 The following table provides specific browser requirements. ApplicationProxy RDP5(Java 1.6.0_10) Howto read this table: Web Management Interface Overview Page Page Certificates Page Importing Certificates Using Two-Factor Authentication RSA User Authentication Process Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication Creating a New PIN Waiting for the Next Token Mode VASCO User Authentication Process Logging into the SSL VPN Virtual Office Using VASCO Two-Factor Authentication Using One-Time Passwords Configuring One-Time Passwords for SMS-Capable Phones Verifying User One-Time Password Configuration Troubleshooting Common Errors Using NetExtender Page Page Installing NetExtender Using the Mozilla Firefox Browser Page Page Page Installing NetExtender Using the Internet Explorer Browser Internet Explorer Prerequisites Installing NetExtender from Internet Explorer Page Page Page Launching NetExtender Directly from Your Computer Configuring NetExtender Properties Configuring NetExtender Connection Scripts Configuring Batch File Commands Configuring Proxy Settings Page Configuring NetExtender Log Properties Configuring NetExtender Advanced Properties Viewing the NetExtender Log Page Disconnecting NetExtender Upgrading NetExtender Changing Passwords Authentication Methods Page Uninstalling NetExtender Verifying NetExtender Operation from the System Tray Displaying Route Information Displaying Connection Information Using the NetExtender Command Line Interface Page Installing NetExtender on MacOS Page Using NetExtender on MacOS Page Installing and Using NetExtender on Linux Page Page Installing and Using NetExtender for Windows Mobile Page Page Page Passwords in NetExtender Mobile Installing NetExtender on Android Smartphones Page Page Using NetExtender on Android Smartphones Connecting to NetExtender Page Page Page Page Exiting or Disconnecting from NetExtender Page Checking Status, Routes, and DNS Settings Configuring Profiles, Preferences, and Proxy Servers Page Page Page Changing Your Password Related Documents Using Virtual Assist Understanding Virtual Assist Installing and Launching Virtual Assist Configuring Virtual Assist Settings Page Page Selecting a Virtual Assist Mode Launching a Virtual Assist Technician Session Performing Virtual Assist Technician Tasks Inviting Customers by Email Assisting Customers Page Using the Virtual Assist Taskbar and Tab Controls Using Additional Virtual Assist Technician Commands Viewing Virtual Assist Session Log Using the Virtual Assist File Transfer Using Virtual Assist from the Customer View Page Page Page Changing the Virtual Assist Level of Control Ending a Virtual Assist Session Using Virtual Assist in Unattended Mode Enabling a System for Virtual Access Page Using the Request Assistance Feature Using File Shares Using the File Shares Applet User Prerequisites Configuration Overview Setting up Bookmarks Page Using the Java File Shares Applet Page File Shares Applet Browser Overview Configuration Examples Configuring Bookmarks from Within the File Shares Applet Page Using Bookmarks from Within the File Shares Applet Moving Files and Folders Page Page Page Launching a File Directly from the File Shares Applet Page Using HTML-Based File Shares Page Page Managing Bookmarks Page Page Page Configuring RDP ActiveX and Java Bookmarks Page Determining the Remote Computers Full Name or IP Address Configuring Remote Desktop Access on the Remote Computer Editing Bookmarks Removing Bookmarks Using Bookmarks Using Remote Desktop Bookmarks Page Using VNC Bookmarks Page Page Using FTP Bookmarks Downloading Files Uploading Files Using Telnet Bookmarks Using SSHv1 Bookmarks Using SSHv2 Bookmarks Using HTTP and HTTPS Bookmarks Using File Share Bookmarks Using Citrix Bookmarks ActiveX Citrix Bookmark Page Page Java Citrix Bookmark Page Global Bookmark Single Sign-On Options Per-Bookmark Single Sign-On Options Page Logging Out of the Virtual Office Trademarks Limited Warranty