SonicWALL SSL VPN 5.0 Using File Shares

Using File Shares

SonicWALL SSL VPN 5.0 User Guide

If the Display Request Help Button option has been enabled on the Virtual Assist tab on the

Portals > Portals page of the management interface, users will see the Request Assistance

button on the Virtual Office portal. By clicking this button on the portal, the user is placed in the

Virtual Assist support queue for assistance.

For information on using Virtual Assist from the customer perspective, see “Using Virtual Assist

from the Customer View” on page 90.

A technician who is currently assisting a user can also click this button to place the user back

on the queue. Someone else in a technician role can then service this user by viewing the

system and taking control of the user’s mouse and keyboard. This is useful if one technician

needs to hand the user off to another technician, because of differing areas of expertise or the

end of shift.

Using File Shares

File shares provide remote users with a secure Java applet or HTML-based interface to

Microsoft File Shares using the CIFS (Common Internet File System) or SMB (Server Message

Block) protocols. Using a Web interface similar in style to Microsoft’s familiar Network

Neighborhood or My Network Places, File Shares allow users with appropriate permissions to

browse network shares, rename, delete, retrieve, and upload files, and to create bookmarks for

later recall.

The File Shares Applet mimics Windows Explorer navigation and provides functionality not

available in HTML-based File Shares, including the ability to overwrite existing files and upload

directories.

This section contains the following subsections:

•“Using the File Shares Applet” section on page 97

•“Using HTML-Based File Shares” section on page 111

The File Shares Applet has a similar look and feel to the Windows Explorer tool, featuring drag-

and-drop and multiple file selection capabilities. It also provides the user the ability to set up

bookmarks to quickly navigate through networks from the portal level. This feature saves time

lost moving through network and server paths. The File Shares Applet leverages Sun’s Java

platform browser plug-in to increase usability by mimicking the common Windows Explorer

interface. With the help of the HTTPS protocol, the applet securely transfers encrypted files and

information to and from the SSL-VPN appliance. The appliance communicates this data to the

individual machines on the remote network.

This section contains the following subsections:

•“User Prerequisites” section on page 98

•“Configuration Overview” section on page 98