Using Virtual Assist

Note Running the file directly from this dialog box may not work on some systems. Save the file to the system and then run the application.

Step 3 Fill in the necessary information in the provided fields to set-up the system in Virtual Access mode and click OK.

•Server: This should be the name or IP address of the appliance the technician normally accesses the Virtual Office from outside the management interface (Do not include “https://”).

•Portal: The name of the portal the technician would normally login to.

•Computer Name: This is an identifier for the system to help differentiate between other systems that may be waiting for support in the queue.

•Password: This is a password the technician must enter prior to accessing the system through the support queue.

Step 4 After installation, the VASAC client should be left running in the desktop tray.

This system’s identifier name should now appear in the technician’s support queue displayed on the Virtual Assist > Status page within the management interface.Upon double-clicking the system listing, the technician will be prompted to provide the password established during system set-up to gain Virtual Access to the system.

Ending Virtual Access Mode

Disconnecting from a Virtual Access session will place the system back in the support queue for later access by the technician. From the personal system-side, the user/technician may uninstall or terminate the application from the tray option icons.

An administrator can forcibly remove a system from the queue. If this occurs, the Virtual Access system should no longer attempt to connect to the support queue and should display an error message.

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SonicWALL SSL VPN 5.0 manual Ending Virtual Access Mode
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SSL VPN 5.0 specifications

SonicWALL SSL VPN 5.0 is a powerful solution designed to provide secure remote access to organizations while ensuring robust security for their networks. This version builds upon previous iterations, incorporating advanced technologies and features that cater to both enterprise and small business needs.

One of the main features of SonicWALL SSL VPN 5.0 is its user-friendly web portal. The portal is accessible from any device with a web browser, allowing users to connect seamlessly to corporate resources without the need for client software installation. This flexibility is particularly beneficial for remote workers who may be using public or personal devices.

The SSL VPN 5.0 also supports multiple authentication methods, enhancing security while maintaining ease of access. It includes support for two-factor authentication (2FA), which adds an extra layer of protection during the login process. Administrators can configure various authentication schemes, including RSA SecurID, LDAP, RADIUS, and more, to meet organizational security policies.

Another notable characteristic of SonicWALL SSL VPN 5.0 is its scalable architecture. Organizations can easily expand their VPN capabilities as their workforce grows. The solution supports a large number of concurrent connections, ensuring that businesses can accommodate an increasing number of remote users without compromising performance.

SonicWALL SSL VPN 5.0 also emphasizes security features that protect both user data and the corporate network. It leverages strong encryption protocols, ensuring that all data transmitted between users and the network is secure from eavesdropping or interception. The solution employs SSL (Secure Sockets Layer) technology, which is widely recognized for its robust security measures.

In addition to security, SonicWALL SSL VPN 5.0 provides comprehensive access control options. Administrators can create policies that restrict user access based on roles or groups, making it easier to manage permissions and safeguard sensitive information. This granular control helps organizations enforce compliance with regulatory standards.

Moreover, the solution includes advanced logging and reporting capabilities that allow administrators to monitor user activity and access patterns. This insight not only aids in troubleshooting but also helps to identify potential security threats.

SonicWALL SSL VPN 5.0 stands out with its integration capabilities. It can work harmoniously with existing network infrastructures, including firewalls, to create a cohesive security strategy. By utilizing the SonicWALL global management system, IT teams can manage and monitor their VPN and other security solutions from a central location.

Combining ease of use, robust security, and comprehensive management capabilities, SonicWALL SSL VPN 5.0 is a compelling choice for organizations seeking to enable secure remote access while protecting their critical assets against emerging threats.
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