Using Virtual Assist
Note Running the file directly from this dialog box may not work on some systems. Save the file to the system and then run the application.
Step 3 Fill in the necessary information in the provided fields to
•Server: This should be the name or IP address of the appliance the technician normally accesses the Virtual Office from outside the management interface (Do not include “https://”).
•Portal: The name of the portal the technician would normally login to.
•Computer Name: This is an identifier for the system to help differentiate between other systems that may be waiting for support in the queue.
•Password: This is a password the technician must enter prior to accessing the system through the support queue.
Step 4 After installation, the VASAC client should be left running in the desktop tray.
This system’s identifier name should now appear in the technician’s support queue displayed on the Virtual Assist > Status page within the management interface.Upon
Ending Virtual Access Mode
Disconnecting from a Virtual Access session will place the system back in the support queue for later access by the technician. From the personal
An administrator can forcibly remove a system from the queue. If this occurs, the Virtual Access system should no longer attempt to connect to the support queue and should display an error message.