Using Virtual Assist

Step 7 If you receive the following security alert, click Unblock to allow Virtual Assist traffic through the Windows firewall.

Step 8 A pop-up window indicates that you are in the Virtual Assist queue. The technician will be alerted that you are ready. Click Cancel to cancel the Virtual Assist request.

Step 9 When the technician initiates the session, the Virtual Assist toolbar appears in the bottom right of your screen. The technician now has control of your computer.

Note During a Virtual Assist session, you are not completely locked out of your computer. Both the technician and customer can control the computer, although this may cause confusion and consternation if they both attempt to “drive” at the same time. You can resume control when the technician is not actively typing or moving the mouse. And you can end the session at any time by clicking the End Virtual Assist button in the bottom right corner.

Step 10 Click the Chat button or enter Alt-cto open an instant message style chat session with the technician.

Step 11 The technician can also open a Chat window to communicate with you. To chat, type text in the Chat window and type Enter or click Send.

SonicWALL SSL VPN 5.0 User Guide

93

Page 93
Image 93
SonicWALL manual SonicWALL SSL VPN 5.0 User Guide

SSL VPN 5.0 specifications

SonicWALL SSL VPN 5.0 is a powerful solution designed to provide secure remote access to organizations while ensuring robust security for their networks. This version builds upon previous iterations, incorporating advanced technologies and features that cater to both enterprise and small business needs.

One of the main features of SonicWALL SSL VPN 5.0 is its user-friendly web portal. The portal is accessible from any device with a web browser, allowing users to connect seamlessly to corporate resources without the need for client software installation. This flexibility is particularly beneficial for remote workers who may be using public or personal devices.

The SSL VPN 5.0 also supports multiple authentication methods, enhancing security while maintaining ease of access. It includes support for two-factor authentication (2FA), which adds an extra layer of protection during the login process. Administrators can configure various authentication schemes, including RSA SecurID, LDAP, RADIUS, and more, to meet organizational security policies.

Another notable characteristic of SonicWALL SSL VPN 5.0 is its scalable architecture. Organizations can easily expand their VPN capabilities as their workforce grows. The solution supports a large number of concurrent connections, ensuring that businesses can accommodate an increasing number of remote users without compromising performance.

SonicWALL SSL VPN 5.0 also emphasizes security features that protect both user data and the corporate network. It leverages strong encryption protocols, ensuring that all data transmitted between users and the network is secure from eavesdropping or interception. The solution employs SSL (Secure Sockets Layer) technology, which is widely recognized for its robust security measures.

In addition to security, SonicWALL SSL VPN 5.0 provides comprehensive access control options. Administrators can create policies that restrict user access based on roles or groups, making it easier to manage permissions and safeguard sensitive information. This granular control helps organizations enforce compliance with regulatory standards.

Moreover, the solution includes advanced logging and reporting capabilities that allow administrators to monitor user activity and access patterns. This insight not only aids in troubleshooting but also helps to identify potential security threats.

SonicWALL SSL VPN 5.0 stands out with its integration capabilities. It can work harmoniously with existing network infrastructures, including firewalls, to create a cohesive security strategy. By utilizing the SonicWALL global management system, IT teams can manage and monitor their VPN and other security solutions from a central location.

Combining ease of use, robust security, and comprehensive management capabilities, SonicWALL SSL VPN 5.0 is a compelling choice for organizations seeking to enable secure remote access while protecting their critical assets against emerging threats.