Sony 970C Series manual Clearing a Paper Jam, If the paper jams in the printer

3Getting Help When Things Go Wrong

What if...	Check this...
Two-Sided printing was	• Re-attach the Automatic Two-Sided Printing Module. See “Installing the
selected, but printing is only	Automatic Two-Sided Printing Module” on page 3.
on one side of the paper.	• Check the Features tab to ensure you have checked Two-Sided Printing. See
	“Features Tab” on page 8.
	• Be sure that you have selected a supported media size (see page 47) in the
	software program that you are using.
In Two-Sided Printing, the	• Check the Setup tab to ensure you have chosen the correct paper orientation. See
binding margin appears in	“Setup Tab” on page 7.
the wrong place.	• Make sure you selected Book or Tablet on the Features tab. For correct
	orientation, see “Features Tab” on page 8.
Print Cartridge Status Light	• See “Print Cartridge Status” on page 29.
won’t stop blinking.	• Make sure the printer’s top cover is closed.
The printer is jammed.	• See “Clearing a Paper Jam” on page 40.
You have printing problems	• See the HP DeskJet 970C Series Printer Network Guide for Windows.
on a networked printer.
You are having USB	• See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)”
problems.	on page 67.

Clearing a Paper Jam

If the paper jams in the printer:

1Pull the paper out of either the IN tray or the OUT tray.

2Press the Resume Button on the front of the printer to clear the paper jam.

3If the paper jam has cleared, print your document again. If the paper jam was not cleared by pressing the Resume Button, and you cannot remove the jammed paper from the front of the printer, follow the steps in the next section.

If the Automatic Two-Sided Printing Module is attached and the paper jam is in the Module:

1	Turn your printer off.
2	Press the button on top of the Two-Sided
	Printing Module and lower the access
	door.	Press top button to access rollers

3Pull the jammed paper out of the Module, then close the access door.

4Turn your printer on, then print your document again.

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