Sony 970C Series manual Simultaneously press the release buttons

3Getting Help When Things Go Wrong

If the Automatic Two-Sided Printing Module is attached and the paper jam is in the back of the printer:

1Turn your printer off.

2 Simultaneously press the release buttons,
located on each side of the module, to	Press buttons to remove Module
remove the module.

3Pull the jammed paper out of the printer, then replace the Module.

4Turn your printer on, then print your document again.

If the Rear Access Door is attached and the paper jam is in the back of the printer:

1 Turn your printer off.

2Turn the knob on the Rear Access Door (counter-

clockwise) and remove the door.

3 Pull the jammed paper out of the printer, then replace the Rear Access Door.

4Turn your printer on, then print your document again.

Note: If you were printing labels, see if a label has come unglued from a label sheet while going through the printer.

Note: If after clearing the paper jam the cartridge cradle sticks, remove and reinstall the print cartridges. For instructions, see “Replacing Print Cartridges” on page 31.

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