Sony 970C Series During installation You may not be using, Windows, Computer, the New, Enabled

DFrequently Asked Questions About USB (Universal Serial Bus)

Note: If you are a Windows 2000 Professional user, visit HP’s web site at http://www.hp.com/cposupport/eschome.html for more information.

What is the problem?

Possible cause

To solve the problem…

During installation,	You may not be using	Make sure Windows 98 is running and your computer
	Windows 98.	is connected using a USB cable. If you do not have
when I connect a USB cable
		Windows 98, you need to use a parallel cable.
between the printer and my
computer, the “New
Hardware Wizard” message
did not appear.
	You may not have USB	1	In Windows 98, click Start	Settings	Control
	enabled.		Panel.
		2	Double-click the System icon.
		3	Click the Device Manager tab.
		4	Click the plus ( + ) icon next to the Universal Serial
			Bus Controller option. If you see a USB host
			controller and a USB root hub listed, USB is
			probably enabled. If you do not see these devices
			listed, refer to your computer’s documentation or
			contact the manufacturer for more information
			on enabling and setting up USB.
		5	If you cannot enable USB, you can always use a
			parallel cable to connect your printer to your
			computer.
	Your USB cable may not	1	Disconnect and then reconnect the USB cable
	be connected properly.		from your printer.
		2	Make sure that it is securely attached.
During installation,	• Static electricity has	1	Disconnect the USB cable from your printer.
	built up in the cable	2	Unplug the printer from its power cable.
when I connect a USB cable
	between your	3	Wait approximately 30 seconds.
between the printer and my
	computer and printer.	4	Plug the power back into the printer.
computer, an “Unknown
	OR	5	Plug the USB cable back into the printer.
device” message appears.
	• You may have a	6	If “Unknown device” continues to appear in the
	defective USB cable.		“New hardware found” dialog, replace the USB
			cable or use a parallel cable.

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