Sony 970C Series manual HP Customer Care Repair

3Getting Help When Things Go Wrong

•If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care Online, you can order the printer software on 3.5-inch diskettes by calling (661) 257-5565 (nominal shipping and handling charge may apply). Diskettes are delivered to you at no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

•If you are in the U. S. and need a software update, you can download the printer software from http://www.hp.com/support/home_products.

If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping.

•If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 42), call the HP Customer Care Center (see page 43) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

HP Customer Care by Phone

Within 90 days from the time of your purchase, phone support is provided to you free of charge. However, if you are calling long distance, long-distance charges may apply. Before placing a call for help, please make sure that:

1You have checked your Quick Start Poster and this User’s Guide for installation and troubleshooting tips.

2You have checked HP Customer Care Online (see page 42) for product help.

3If you are in the U.S., call HP Customer Care Audio Tips, our toll-free automated support line at (877) 283-4684 for fast and simple solutions to commonly asked HP DeskJet printer questions.

4If you cannot solve your problem using the above, then call an HP service technician while you’re in

front of your computer and printer. Before you call, be sure you have the following information:

•Your printer’s serial number (the label is on the printer’s bottom).

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•Your printer’s model number (the label is on the front of the printer).

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•The model of the computer.

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•The version of the printer software and software program (if applicable). To find your printer software version, go to the HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

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Then we can help you with your questions immediately!

See the list below for your country’s HP Customer Care Center phone number:

Africa/Middle East	41 22/780 41 11
Argentina	(541) 778-8380
Australia	+61 3 8877 8000
Austria	43 (0) 660 6386
Belgium (Dutch)	32 (0)2 62688 06
Belgium (French)	32 (0)2 62688 07
Brazil 55 11	011 829-6612
Canada	(905) 206-4663
Chile	800 36 0999
China	8610-65645959
Czech Republic	42 (2) 471 7321
Denmark	45 (0) 39 294099
Finland	358 (9) 2034 7288
France	33 (0) 143623434
Germany	49 (0) 180 532 6222
Greece	30 1 689 64 11
Hong Kong	(800) 96 7729
Hungary	36 (1) 252 4505
India	91 11 682 60 35
Indonesia	6221 350 3408
Ireland	353 (0) 1662 5525
Israel	972-9-9524848
Italy	39 (0) 2 264 10350

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