Sony 970C Series manual Basic Troubleshooting

3Getting Help When Things Go Wrong

Basic Troubleshooting

The following table lists the most common printing problems and their solutions.

What if...

Check this...

You have problems with	• Make sure your printer is on and all connections are secure.
installation.	• Close any virus protection programs that are running on your computer. Either
If you have USB	right-click the virus protection program’s icon on the taskbar and click Disable, or
	click the X in the upper-right corner of the program’s open window.
installation problems, also
	• Exit your software programs. Uninstall the printer software (see below), then repeat
see page
	the installation procedure.
	• If using a parallel printer cable, make sure that no other peripheral device (such
	as a scanner, tape back-up, switch box, etc.) is connected to the printer.
	• If you’re still having problems with the installation, call an authorized HP dealer
	or HP Customer Care representative. For the phone number of the support center
	nearest you, see “HP Customer Care by Phone” on page 43.
Printer software isn’t working	• Make sure your CD-ROM drive is working by inserting a CD that you know works.
from the CD.	• If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 43.
Something unexpected	If you’re running Windows 95, 98, or NT 4.0, perform one of the following
happened during	procedures:
installation or you need to	1 Insert the printer software (either the CD or Disk 1) into your computer.
uninstall the printer driver	2 Begin the software installation again:
for any reason.	a Insert the CD into your CD-ROM drive.

bSelect Start Run.

cClick Browse in the Run window.

dBrowse to the CD’s setup.exe icon, then click Open. e Click OK.

3Select Remove HP DeskJet 970C Series Software.

4 Follow the on-screen instructions.

OR

Click Start Programs HP DeskJet 970C Series HP DeskJet 970C Series Uninstall.

OR

1 Click Start Settings Control Panel.

2 Click Add/Remove Programs.

3Select HP DeskJet 970C Series (Remove only).

If you’re running Windows 3.1x:

1In the Program Manager, locate your HP DeskJet Series group.

2 Double-click the Uninstall icon to uninstall your printer software.

OR

Begin printer software install (see page 53, steps 6a, b, and c) and select Uninstall.

37