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Troubleshooting
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Top page > Troubleshooting > Troubleshooting >
Wi-Fi
[Send to Smartphone] is interrupted.
If the battery level is low, shooting with [Send to Smartphone] may terminate prematurely. Charge the battery pack before use.
The movie shooting screen is not displayed smoothly. The connection is cut off.
Depending on the radio wave conditions, communication between the smartphone and camcorder may not work correctly. Close the distance between the camcorder and smartphone.
Shooting with [Ctrl with Smartphone] terminate prematurely.
If the battery level is low, shooting with [Ctrl with Smartphone] may terminate prematurely. Charge the battery pack before use.
The NFC connection does not work.
Change the position of the compatible device to reduce the distance between the N mark on the smartphone and N mark on the camcorder. If this still does not solve the problem, move the smartphone a few millimeters, or move the smartphone away from the camcorder and wait for 10 seconds or more before touching again.
The camcorder is in the airplane mode. Deactivate the airplane mode.
Make sure that the smartphone is ready for communication. Refer to the instruction manual of your smartphone for details.
Do not put any metal products other than the smartphone close to the N mark on the camcorder.
Do not touch the N mark on the camcorder with 2 or more smartphones at the same time.
When running another application that uses the NFC function on your smartphone, close the application.
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