Troubleshooting | Sony MT25i instruction

Troubleshooting

My phone is not working as expected

If you experience problems with your phone, check these tips before you try anything else:

•Restart your phone.

•Remove and re-insert the battery and SIM card. Then restart your phone.

•Update your phone. Updating your phone ensures optimal performance and provides the latest enhancements. See Updating your phone on page 109 for more information.

•Reset your phone.

Be patient while resetting your phone. Restarting the phone during a reset procedure may damage the phone permanently.

Resetting the phone

You can reset your phone to its original settings, with or without deleting all of your personal data. It is possible to reset the phone to the state it was in before you first turned it on. But before you perform a reset, make sure to back up any important data saved on your phone.

To reset the phone

To avoid permanent phone damage, do not restart the phone while a reset procedure is underway.

1From your Home screen, tap .

2Find and tap Settings > Backup & reset.

3Tap Factory data reset.

4To erase not only internal storage but also other user data such as pictures and music, mark the Erase SD card checkbox.

5Tap Reset phone.

6To confirm, tap Erase everything.

I cannot charge the phone

The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.

No battery charging icon appears when phone starts charging

It may take a few minutes before the battery icon appears on the screen.

The battery performance is low

Follow our smart tips on how to get more out of your battery. See Improving battery performance on page 15.

I cannot transfer content between my phone and the computer, when using a USB cable

The software or the USB drivers have not been properly installed. Go to www.sonymobile.com for more detailed installation instructions and troubleshooting sections.

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Sony MT25i manual Troubleshooting

Contents

Xperia neo L Contents NeoReader application menu overview Calendar Alarm clockSharing your contacts Backing up contacts Wi-Fi Virtual private networks VPNs Using TrackID technology resultsTypes of content you can back up 105 Working with albums Working with photos in Gallery SIM card protection 106 Setting a screen lock 107 Status icons 113 Notification icons Important information Android what and why? Applications Assembly To remove the battery coverTo remove the battery Getting started To insert the SIM card To insert a memory cardTo remove the memory card To remove the SIM card Screen lock Setup guideTurning the phone on and off Accounts and services Google accountMicrosoft Exchange ActiveSync account Facebook account Getting to know your phone Phone overview Using the keys BatteryCharging the battery To charge the phone To check the battery level Battery LED statusImproving battery performance Using the touchscreen Zooming Scrolling To zoomTo zoom with two fingers To scroll Home screen SensorsTo flick To go to the Home screen Widgets Rearranging your Home screen Application screen Accessing and using applicationsChanging the background of your Home screen Opening and closing applications Recently used applications windowApplication menu Rearranging your Application screen To uninstall an application from the Application screen Status and notificationsChecking notifications and ongoing activities To move an application on the Application screen On-screen keyboard Phone settings menuTyping text Using the on-screen keyboard Using the Gesture input function to write words Application bar Using the Phonepad To change the Gesture input settingsTo enter text using the Gesture input function Phonepad Keyboard and Phonepad settings Text input settings Adjusting the volumeCustomising your phone Time and date Ringtone settings Screen settings Phone language Airplane modeMemory Using a headset with your phone Internet and messaging settingsMemory card Formatting the memory card Turning off data traffic Usage info Network settings Data roaming Call handling CallingEmergency calls Recent calls Conference calls VoicemailMultiple calls Rejecting a call with a message Call settingsBarring calls Fixed Dialling Numbers Forwarding callsShowing or hiding your phone number Transferring contacts using a PC Using the PC Companion program to transfer contactsContacts Transferring contacts to your new phone To receive contact data sent using Bluetooth technology To receive contacts sent using a messaging serviceTo import contacts from a SIM card To import contacts from a memory card Contacts screen overview Managing your contactsTo view your contacts To add a contact Avoiding duplicate entries in the Contacts application Groups Communicating with your contacts Sharing your contactsFavourites Quick contact menu Backing up contacts To send several contacts at onceTo export all contacts to the memory card To export contacts to a SIM card Using text and multimedia messaging Messaging Text and multimedia message options To create and send an email message Using emailTo set up an email account in your phone To receive email messages To read your email messagesTo view an email message attachment To save a senders email address to your contacts To forward an email message To delete an email messageTo search for emails To mark a read email as unread Using email accounts To open the Gmail application Gmail and other Google servicesTo set up a Google account in your phone To reply to an instant message with Talk Google TalkTo start Google Talk Timescape main view Using TimescapeTimescape Downloading new services for Timescape Timescape event filter Infinite button in Timescape Timescape settingsTimescape widget To remove the Timescape widget from your Home screen Timescape widget viewTo add the Timescape widget to your Home screen Getting started with Google Play Downloading from Google PlayClearing your application data Before you download applications Installing applications not from Google Play To delete an installed applicationPermissions To clear all cache for an application PlayNow service Before you download contentDownloading from the PlayNow service To start PlayNow Video Unlimited Video Unlimited menu overviewCreating a Video Unlimited account Exploring the Video Unlimited selection Watching a video from Video Unlimited Video menu overview Music Unlimited To open Music Unlimited Calendar Alarm clockGetting organised To set a new alarm To edit an existing alarmTo deactivate an alarm To activate an existing alarm To snooze an alarm when it sounds To activate the vibrate function for an alarmTo set alarms to sound when the phone is in silent mode Scanning with the NeoReader application NeoReader application menu overviewTo start the NeoReader application To scan a barcode Synchronising data on your phone Synchronising with GoogleTo synchronise manually with your Google account To synchronise your browser with Google Chrome To edit the setup of corporate email, calendar and contacts Synchronising your corporate email, calendar and contactsSynchronising with Facebook inside your Xperia phone To set a synchronisation interval for a corporate account Synchronising using SyncML To set up a Facebook inside Xperia account on your phoneTo set up a SyncML account in your phone To remove a Facebook inside Xperia account from your phone To set a synchronisation interval To remove a SyncML account from your phone Before using Wi-Fi Connecting to wireless networksWi-Fi Advanced Wi-Fi settings Wi-Fi network statusWi-Fi sleep policy Connected devices Sharing your phone’s mobile data connection To rename or secure your portable hotspot To share your phone’s data connection using a USB cableVirtual private networks VPNs To disconnect from a virtual private network To add a virtual private networkTo connect to a virtual private network Web browser Browsing the webNavigating web pages Search and address bar Managing bookmarks To bookmark a web To open a bookmarkTo edit a bookmark To add a bookmarked web page to your Home screen Managing text and images Multiple windows Auto-fitting web pages Browser settingsDownloading from the web Plug-in settings To enable plug-ins on demandAuto-filling text To create text for auto-filling Using the music player To play audio contentMusic Copying media files to your memory card To adjust the audio volume To change tracksTo fast forward and rewind music To improve the sound with the equalizer Discovering related audio content Music player widgetPlaying music in random order Playlists To play smart playlists To create your own playlistTo add tracks to a playlist To play your own playlists Identifying music using TrackID technology Using TrackID technology results To delete a track from the track history Using the camera Using the still cameraTaking photos and recording videos Camera controls overview To adjust the still camera settings Using still camera settingsStill camera settings Using the video camera Tips on using the cameraUsing video camera settings Video camera settings Using panorama mode To take a photo in panorama mode Viewing photos and videos in Gallery Working with albumsTo open Gallery and view your albums To open an album in Gallery To work with batches of photos or videos in Gallery Working with batches of content in GalleryTo view photos and videos in Gallery Working with photos in Gallery Viewing your photos on a map Working with videos To adjust the volume of a video To fast forward and rewind a videoTo share a video To delete a video Bluetooth wireless technology Pairing with another Bluetooth deviceNaming your phone To give your phone a name Sending and receiving items using Bluetooth technology To pair your phone with another Bluetooth deviceTo connect your phone to another Bluetooth device To unpair a Bluetooth device To receive items using Bluetooth To view files you have received using Bluetooth Connecting your phone to a computer Transferring and handling content using a USB cableTransferring files using Media transfer mode via Wi-Fi 100 PC Companion Media Go To transfer content using the Media Go application 102 Using location services to find your position Using GPSGoogle Maps Getting the best performance Using Google Maps to get directions Using the Navigation applicationUsing the Wisepilot application Viewing your friends’ locations with Google Latitude 105 Types of content you can back upBacking up and restoring SIM card protection Locking and protecting your phoneImei number Setting a screen lock To unlock the screen using a screen unlock pattern To disable the screen unlock patternTo disable the screen unlock PIN To create a screen lock password Updating your phone Updating your phone wirelesslyUpdating your phone using a USB cable connection To download software updates using a USB cable connection To update your phone using an Apple Mac computerTo download the PC Companion application from your phone 110 Phone settings overview 111 112 Status and notification icons overview Status iconsNotification icons 113 114 115 To access the Help applicationUser support Troubleshooting Cannot use Internet-based services Error messages Recycling your phone 118 119 Legal informationSony MT25i Index 120 121 MMS 122 SOS See emergency numbers 123